Grove Dental

Reviews

• RN

  Ruta Norkus

  Jul 22, 2025
  1.0
  I am beyond frustrated!!!! I have been going to Grove Dental for well over 12 years. I love my hygienist and Dr. Crowe was good. However, since Grove Dental was sold there has been a big difference in the customer service provided to the patients. This central scheduling is a nightmare. Today, I have had just about enough and I am looking for a new dentist. This is what set me over the edge....yesterday I received a call from the dental office in Wheaton informing me that my hygienist was only going to be working on Mondays as she found a job closer to home and that my appointment on Friday was being cancelled. I requested to have the hygienist call me as I wanted to know who she would recommend I see and if it didn't work out I wanted to ask her where she was going so I could follow her. No call back - I don't believe they even gave her my message, I called twice more during the day and was not able to reach the office but left 2 messages for the office to call me - no call back, I tried 6 more times after work to no avail and once I was hung up on. This morning I called at 8a and got attitude from one woman at central scheduling, they drill you for reasons why you want to be transferred, beyond unacceptable, she kept me on hold for over 10 minutes, I finally call back and another lady answers and gets me through to the office. I speak with the woman in billing. I tell her about my aggravating experience with central scheduling...no response...I tell her I am calling regarding my appointment for a cleaning and that I would like the hygienist to call me next Monday when she is in regarding who she'd recommend I see. It was like talking to a brick wall, she refused to acknowledge my request, never showed any empathy regarding my aggravating experience with central scheduling, stated the hygienist would be too busy to call and kept offering up another hygienist. I finally had enough and told her to close my file I will be going elsewhere. I would not recommend this place to my worst enemy. It is horrible what the new owners have turned this dental practice into....simply a money making machine.
• PP

  Paula Peterson

  Sep 26, 2023
  4.0
  Hygienist and dentist are fantastic. Knowledgeable and kind. The only issue is their regular and special services are extremely expensive
• AB

  Ann Bloese

  Dec 3, 2022
  2.0
  My husband and I have gone to Grove Dental for over twenty years. We have been very impressed with the quality of care that we have received. Dr. Moss, Dr. Crowe and their dental staff are very kind, professional and highly efficient. However, since the North American Dental Group has been involved, the scheduling and check in procedures have become bureaucratic and unnecessarily onerous. I find it particularly objectionable that all the calls are routed through the call center. When I call the dentist’s office about my individual care, I expect to talk to someone who can actually answer my questions. This has led to a situation where I have been unable to schedule a 6 month routine dental exam. Instead, I could only schedule an appointment for 8 months out and be on a waiting list for an earlier appointment should someone else cancel. This is unacceptable!

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