Counseling Connections

Reviews

• EL

  Elise Lynch

  Oct 15, 2025
  1.0
  I'd give the therapists I've used here (Jacki & Melinda) 10 stars if I could, however the admin staff is awful (putting it nicely). I don't know how these people are allowed to work in a counseling office when they are disgustingly rude, accusatory, and even straight up lying. Don't let them pressure you into keeping a card on file with them, you will get over charged. Pay CLOSE attention to their billing practices, you'll be surprised what you find. I'd love to connect with other people who have had similar negative experiences with this office staff to compare notes lol. Clearly I'm not the only one to have this experience. Feel free to find me on socials :) Kindness & understanding should be the BARE MINIMUM qualification to work in a counseling office.
• LM

  LA McKay

  Aug 25, 2025
  1.0
  Its taken me a long time to write this but I wanted to say at the Outset that Sarah Litz is a fantastic therapist, she gets 5 stars. The credit and medical billing specialist Tia Fox, gets negative stars. After my benefits ran out they continued to let me come to my sessions at hugh expense to me. After every session I would stop at the window and ask if there was anything due and would get the customary "no you are good" . Later down the line, I got a rude voicemail stating they have attempted to contact me SEVERAL times via phone and mail, they literally did neither. What they did so was send bills to a portal which they signed me up for before I started that had no email notifications or anything of the sort. I was blissfully unaware of any bills. When I emailed her about this she stated "that's the wording that I chose to get my clients attention" so they have now handed me over for around $250 which will refuse to pay, you can report to the credit bureas all you like, my credit is already completely wrecked from a divorce. You all should be ashamed of yourselves for behaving like this in this line of work. Disgusting.
• EG

  Ed Green

  Aug 11, 2025
  1.0
  They need qualified therapists. The one we saw was useless. The one my daughter saw. I had to tell her what to do. I have a masters in clinical psychology from the 80s.
• CK

  Caitlyn Kofoed

  May 29, 2025
  1.0
  We’ve been going here for over 5 years. Never missed an appointment, paid on time every time. Be aware they will charge your card after you tell them you do not authorize payment. They also neglected to tell us that after Covid, insurance stopped covering copays so I got a hefty bill in the mail MONTHS after the fact.
• RE

  Rebecca Eloiza

  Apr 9, 2024
  2.0
  This is my first review that I have ever felt obligated to write. My therapist was great but the staff was extremely unhelpful. When I first decided to start therapy it was extremely scary and new for me, so imagine how I felt finally getting the courage to call the office and the receptionist was rude and extremely cold, not to mention I had to call on two different days a total of 6 times to finally get someone to answer.... Now the part that really got me was that after my first appointment not even a month after I started, I got sent to collections with no warning at all. Even though no one, not a single person at the reception desk ever called or emailed or anything to let me know I had a payment due. I would walk in there every week, even on the first appointment and not a single receptionist ever cared to greet or look up at me. This place Is a mess, spare yourself the headache and frustration. Go somewhere else. I've read other reviews and see that many others have had the same experience with the receptionist.

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