Business Details
About
Home Health Care ServiceSenior Citizen Center
Home Instead provides compassionate, in-home senior care in western & central Illinois. Our professional caregivers help aging adults live independently by offering personal care, companionship, and specialized Alzheimer’s and dementia support. We’re dedicated to helping families find peace of mind, knowing their loved ones are in caring hands. Call (217) 245-9192 to schedule an in-home care assessment!
Details
- Wheelchair accessible restroomAvailable
- Wheelchair accessible seatingAvailable
Location
Hours
Reviews
4.8
22 reviews
5 stars
20
4 stars
1
3 stars0
2 stars0
1 star
1
- AFannalise fonzaDec 21, 20251.0I regret to say that Home Instead staff are not very good at following up, and their online care portal is not reliable or functional. I cannot leave TO DO requests and in order to get some feedback to the posts or communication that I can add, I am forced to call in to the office. In addition, when it comes to the care of my father, caretaker changes have been made without any notification ahead of time. This confuses my father and does not make it easy for him to build trust with the caregivers who have been assigned working with him. Finally, the staff tend to be on their phones while they are there to give care to my father. This is a NO-NO! What if something unfortunate were to happen while they are busy on their phones? Thus far, I cannot recommend this service in the Quincy, IL area.
- ACAudrey CarlsSep 1, 20255.0Incredible service. I found myself in need of sitting/companionship services for my mom at a local Memory Care unit after an incident necessitated 1:1 care, and Home Instead was at the ready on a Saturday morning to help me secure care by Saturday evening. The staff went out of their way to help me on a holiday weekend and I could not be more grateful.
- JRJulia RobsonAug 7, 20255.0We’ve been working with Home Instead for nearly two years to take care of my 95 year old aunt. They’re always on top of her doctor’s appointments and daily cares. They communicate changes in her mental status, discomfort, or needs. They keep me informed on what the doctor says when I can’t make the appointment. My aunt is a dear but she’s set in her ways and I know she’s a bit of a handful sometimes. She has them there 15 hours a day. They are great about trying to keep the same staff with her to help with her confusion. I cannot express how much we appreciate not having to worry about her safety. I would absolutely recommend them to anyone.
- BDBryan DirksAug 6, 20255.0The best people, they took great care of both my mother and father. I'd give them my top rating. They are the best. Bryan Dirks
- DSDebbi ScottMay 19, 20224.0We experienced some great care while using the Home Instead services. Krista McGee is top of the line in her caring approach with Mom. She asked good questions in her effort to understand Mom's habits & routines. Her care notes were well written so we all knew the type of shift Mom & Krista had together.
Frequently Asked Questions About Home Instead
Do you offer services 24/7?
Yes, we can provide care any time of day or night.
What types of senior care services does Home Instead offer in Jacksonville, IL?
Home Instead provides compassionate in-home senior care including personal care, companionship, and specialized Alzheimer’s and dementia support in western and central Illinois.
Can Home Instead provide care at any time of day?
Yes, Home Instead offers care 24/7 to meet your loved ones' needs whenever required.
What are the office hours for Home Instead in Jacksonville?
The office is open Monday through Friday from 8am to 5pm, but care services are available 24/7.
What payment methods does Home Instead accept?
Home Instead accepts American Express, Check, Discover, and Visa as payment options.
Is Home Instead accessible for people with disabilities?
Yes, Home Instead has wheelchair accessible seating and restrooms, including a unisex restroom to accommodate all customers.
Where is Home Instead located in Jacksonville, IL?
Home Instead is located at 1440 W Walnut St, Suite A6, Jacksonville, IL 62650-1143, USA.
Are there medical facilities near Home Instead for additional health support?
Yes, nearby medical facilities include Jacksonville Clinic, DaVita Jacksonville Dialysis, and numerous physicians like Amy Haefeli, FNP-BC and Marshall Hale, MD, providing convenient support for your loved ones’ health.
What wellness or therapy centers are near Home Instead?
Nearby wellness and therapy centers include Breathe Spa and Wellness Center, Physical Therapists Clinic, and Chiropractic Healthcare, which customers might visit for additional therapy or relaxation services.
Can customers easily access dental and hearing care near Home Instead?
Yes, customers can find dental services at Smile Experts Dental and Jarzen John C DDS, and hearing care through Central Illinois Hearing nearby.
How might customers visiting Home Instead benefit from nearby health practitioners?
Customers can conveniently coordinate appointments with nearby health practitioners like pediatricians Dr. Linda Schilsky, Dr. Steven Lillpop, and other specialists to manage comprehensive care for seniors and families.