Business Details
About
OptometrySunglasses StoreContact Lenses SupplierOptician
Stop by for high-quality prescription glasses starting $95, plus sunglasses, progressives, contact lenses, and eye exams. Plus, meet friendly advisors and top-notch optometrists to help you find the perfect pair.
Location
Hours
Reviews
4.8
228 reviews
5 stars
212
4 stars2
3 stars0
2 stars3
1 star
11
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff is consistently praised for being friendly, helpful, and attentive, with many customers highlighting specific employees for their exceptional service.
Product Selection
Customers appreciate the wide variety of stylish frames available, often noting that the staff assists them in finding the perfect pair.
Efficiency
Many reviews mention quick and efficient service, from eye exams to purchasing glasses, contributing to a positive overall experience.
Store Atmosphere
The store is described as clean and welcoming, creating a pleasant shopping environment for customers.
Mixed Experiences
While most feedback is positive, there are a few mentions of subpar customer service experiences, particularly regarding support after purchases.
- ABAJ Burnett6 days ago5.0I love my Warby Parker glasses. Recently, had to return to the store to inquiry about a lens repair. The initial attendant was meh and nice enough. She couldn't see the defect I had and said I had scratches which I didn't. I said I just need to clean them. Anyway, her whole vibe was flazéda. The five stars are going to Josiah. First, the name LOVE IT. Josiah stopped me as I was leaving and said, " do mind if I clean your glasses?" I was like YEEESSSS and thank you! After driving all day and the lackluster experience with his counter-part, that small gesture really brighten my day to know that there are still kind people with good old fashion customer service. Only work with Josiah. Kudos to him!
- KFK FuscoJan 3, 20265.0It was my first time inside a Warby Parker store and right away I was met with friendly faces, and Eric in particular was willing to help. He went above and beyond and made some recommendations and I ended up going with the frame that he chose for me. Thanks Eric. Keep up the good work!
- ADAbel DavidJan 3, 20265.0Eric at Warby Parker Gold Coast was fantastic. He was knowledgeable and genuinely helpful throughout the entire process. He took the time to answer all my questions, offered thoughtful recommendations without being pushy, and made the experience easy and enjoyable. Excellent customer service—highly recommend working with Eric if you’re visiting this location.
- POPatricia O'BoyleJan 2, 20265.0Shout out to the Gold Coast team....Eric, Cole and Venus. A new year adjustment became a new look. Handled with prompt attention to detail and professionalism. Thank you Warby Parker
- AHAlicia HurtadoDec 20, 20255.0First time Warby Parker customer here! I had such a lovely experience with all of the staff at this location. The specific salesperson I worked with, Cassie, was amazing — both in helping me find the perfect everyday lenses, and explaining all of the different features they offered, like blue light lenses. I ended up getting a pair of prescription sunglasses as well! At the end, they took extra time to sort out sending a claim to my insurance for me, so I didn’t have to. 10/10 will be coming back for my next pair!
Frequently Asked Questions About Warby Parker Gold Coast
What should I bring?
You don't need anything but your eyeballs to peruse and try on our frames. If you're planning to purchase prescription frames or contacts, it's helpful to have a digital or physical copy of your current prescription. If you'd like to pay with an [FSA or HSA](https://www.warbyparker.com/flexible\-spending\-accounts) card, remember to bring that along, too.No prescription handy? Not a problem! You can come in just to browse, shop for non\-prescription sunglasses and accessories, or can book an eye exam at most locations.
Do you accept vision insurance?
We're in\-network with several major insurance carriers, and we also make it easy to use out\-of\-network benefits. (Coverage may vary by location or plan.) Get all the details [here](https://www.warbyparker.com/insurance).
Do you offer measurements and adjustments?
Yes! We can take any optical measurements needed to complete your order—and if your frames don't fit perfectly on arrival, an optician is available for adjustments.Plus: Every Warby Parker frame comes with complimentary adjustments for life. Swing by any time for a tuneup.
Do you accept returns and exchanges?
Yes, indeed. We have a 30\-day, hassle\-free return or exchange policy for all of our eyewear and accessories. Whether you purchased online or in a Warby Parker store, we can help you out.We also accept returns and exchanges for contact lenses within 30 days of purchase if they're in their original, unopened box.
Do you offer gift cards?
So glad you asked—yes, we do. You can purchase physical gift cards online or in stores. Need it this second? We offer [e\-gift cards](https://www.warbyparker.com/gift\-card), too!
What types of eyewear products does Warby Parker Gold Coast offer?
Warby Parker Gold Coast offers eyeglasses, sunglasses, contact lenses, and a variety of frames including acetate, wire, metal, nylon, and more, along with advanced lens options such as high index, progressive, polarized, and photochromic lenses.
Do I need to bring anything when visiting Warby Parker Gold Coast for prescription eyewear?
Bring your current prescription digitally or physically if you plan to purchase prescription glasses or contacts. If using FSA or HSA cards, bring those as well. No prescription is needed to browse or shop non-prescription items.
Does Warby Parker Gold Coast accept vision insurance?
Yes, they are in-network with several major insurance carriers and support out-of-network benefits, though coverage may vary by plan or location.
Can I get optical measurements and adjustments at Warby Parker Gold Coast?
Yes, the store offers optical measurements and complimentary frame adjustments for life to ensure your eyewear fits perfectly.
What is the return and exchange policy at Warby Parker Gold Coast?
They offer a 30-day hassle-free return or exchange policy on eyewear and accessories purchased online or in-store, including contact lenses if unopened and within 30 days of purchase.
Are gift cards available at Warby Parker Gold Coast?
Yes, physical gift cards are available for purchase both online and in store. E-gift cards are also offered for immediate use.
What are the store hours for Warby Parker Gold Coast?
The store is open Monday to Thursday from 11:00 AM to 7:00 PM, Friday and Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Which nearby parking options are available when visiting Warby Parker Gold Coast?
Nearby parking lots include LAZ Parking - 14 E. Cedar Lot, 14 East Cedar, and Mid-City Parking, making it convenient for customers driving to the store.
What nearby dining options can I explore before or after visiting Warby Parker Gold Coast?
Nearby restaurants such as Lou Malnati's (pizza), The Goddess and Grocer (cafe and delicatessen), Benihana (Japanese), and Big Bowl (Asian cuisine) offer great dining choices.
Are there other retail stores near Warby Parker Gold Coast that might interest customers?
Yes, customers can visit nearby stores including T-Mobile for mobile services, Grown Brilliance for jewelry, Away for luggage and fashion accessories, and Dr. Martens State Street for footwear.