The class with Aya was fun and the "no phone policy" is great. Well located studio and really convenient (in town for work) that they accept ClassPass. I recommend!
DK
Dr Enya Kalia
Aug 28, 2025
1.0
This was my second time at SoulCycle Loop. While I genuinely enjoy the classes, I’ve noticed that some of the female crew members here come across as rude and dismissive.
My husband and I booked through ClassPass and were initially assigned separate bikes. A male crew member kindly helped us switch so we could sit together just before class started. However, the bikes weren’t adjusted, and when I asked a female crew member for assistance, she saw me but completely ignored my request. The class began with both of us struggling on unadjusted bikes, and instead of returning to help, she left the room.
It makes me wonder if the dismissiveness is directed specifically toward ClassPass members, or if this is how they treat all riders. Either way, it was really disappointing — especially since other SoulCycle locations I’ve visited have welcoming, helpful staff. These classes are expensive, and regardless of booking method, every rider deserves the same level of respect and support.
On a positive note, the instructor NAZ was amazing — definitely a 10/10
NS
N S
Aug 9, 2025
5.0
Really enjoy attending the classes here. Isiah and Aya are amazing, and their classes are always fun to attend. The locker space can get a little crowded and overwhelming, but otherwise really enjoy the classes and instructors!
XD
Xandy Duhe
Jul 17, 2025
1.0
Really bad customer service. I arrived 1 minute late (could have been 10 seconds) and the person at the front desk refused to let me into the class. She was super rude and gave me no explanation or solution at all.
I’ve been a cyclist for 15 years and this has never happened to me at any other studio.
Definitely never going back here.
What types of fitness activities does SoulCycle LOOP offer?
SoulCycle LOOP specializes in indoor cycling and offers cycling classes for fitness enthusiasts.
Where is SoulCycle LOOP located?
SoulCycle LOOP is located at 111 West Wacker Dr, Chicago, IL 60601, United States.
What are the operating hours for SoulCycle LOOP on weekdays?
From Monday through Friday, SoulCycle LOOP operates with varying hours, generally opening between 5:30 AM to 6:30 AM and closing between 6:15 PM to 7:45 PM.
Is SoulCycle LOOP open on weekends? What are the hours?
Yes, SoulCycle LOOP is open on Saturdays from 8:00 AM to 2:00 PM and on Sundays from 7:30 AM to 1:00 PM.
How can I contact SoulCycle LOOP for class inquiries or bookings?
You can reach SoulCycle LOOP by phone at +1 312-337-7685 or visit their website at https://www.soul-cycle.com/studios/il-chicago-theloop/.
Does SoulCycle LOOP have an active social media presence?
Yes, SoulCycle LOOP has a Facebook page at https://www.facebook.com/SoulCycleLOOP/ where you can find updates and events.
Which notable dining options are near SoulCycle LOOP for post-workout meals or drinks?
Nearby dining options include Flight Club Chicago and AceBounce, both offering American cuisine and cocktail bars, perfect for a meal or drink after your session.
Are there any convenient services near SoulCycle LOOP for appliance repair or printing needs?
Yes, Smart Appliance Repair and Al Vallejo Print & Design Studio are nearby, offering appliance repair and printing services, respectively, useful for local residents and business clients.
What accommodations are available near SoulCycle LOOP for visitors coming from out of town?
Visitors can consider staying at Pinnacle Furnished Suites or OneEleven, both located nearby and offering comfortable accommodations.
How might customers use nearby places like United Airlines DDC or Flight Club Chicago when visiting SoulCycle LOOP?
Customers flying in can rely on United Airlines DDC for travel logistics, while Flight Club Chicago provides a nearby venue for socializing and entertainment before or after their cycling class.