Business Details
About
Pediatric DentistryDentistTeeth Whitening Service
We are open and treating children needing dental care. We will also continue to support those needing emergency dental care. Call us to schedule your appointment today.
Location
Hours
Reviews
4.4
251 reviews
5 stars
205
4 stars
8
3 stars3
2 stars3
1 star
32
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many reviews praised the staff, particularly Devin and Dr. Kumar, for their patience, kindness, and ability to make children feel comfortable during dental visits.
Communication Issues
Several customers expressed frustration with the office's communication, particularly regarding appointment scheduling and billing issues.
Mixed Experiences
While many parents reported positive experiences, some highlighted traumatic incidents and a lack of empathy from certain staff members, indicating inconsistency in care.
Cleanliness and Environment
The office was frequently described as clean and well-organized, contributing to a positive atmosphere for children.
Customer Service
The front desk staff received mixed reviews, with some praising their friendliness while others criticized their professionalism and responsiveness.
- ETerly tjioeDec 16, 20255.0We had a very pleasant visit at this dental office with both my daughter and son. I especially want to highlight how wonderful the dentist and nurses were with my 3.5-year-old, who is usually very difficult to deal with at the dentist. He really struggles with fluoride treatment and often vomits, which can turn the visit into a whole mess. Despite this, the nurses and dentist were incredibly patient, calm, and understanding the whole time. They took their time, never rushed us, and made us feel completely supported rather than stressed or embarrassed. It honestly made such a big difference. We really appreciated how kind they were and would definitely recommend them, especially for families with young kids.
- JAJacqueline AlvarezDec 6, 20255.0my daughter has been receiving services here since she was about 2 years old. Love the staff! The dentist! Very patient and understanding with my little one.
- BBBenzo babyDec 4, 20255.0Did a very good job
- KFKratia FrancoDec 1, 20251.0Why are you only responding to the positive reviews and not addressing the negative ones?
- FEFatma ElarmanyNov 14, 20251.0My daughter’s appointment with Dr. Kumar was very disappointing. The nurse had already helped my daughter open her mouth with no issues, but when Dr. Kumar repeated the technique, she pushed her finger too far into my daughter’s throat, causing her to gag and eventually vomit. Instead of checking on her, Dr. Kumar focused on cleaning the board first. By that time, I had already grabbed wipes myself to clean my daughter’s clothes and hair, and only afterward did she offer a napkin. She also kept asking, “Do I smell cereal? Did someone eat cereal today?” while my daughter was still distressed, which felt very insensitive. There was no comfort or reassurance until much later and kept saying that it's normal for children to throw up during the checkup, and even then it felt dismissive. She apologized only after the fact and left the room without saying goodbye or checking on my daughter again. This visit lacked empathy, attention, and proper pediatric care.
Frequently Asked Questions About Smiles Pediatric Dentistry
What are the operating hours of Smiles Pediatric Dentistry during weekdays?
Smiles Pediatric Dentistry is open Monday from 11:00 AM to 5:00 PM, Tuesday to Thursday from 9:00 AM to 5:00 PM, and Friday from 8:00 AM to 4:00 PM.
Is Smiles Pediatric Dentistry open on Saturdays?
Yes, they are open the first and third Saturday of the month from 8:00 AM to 2:00 PM by appointment only, so it's recommended to call to confirm.
Does Smiles Pediatric Dentistry offer emergency dental care?
Yes, they provide emergency dental care and support children needing urgent dental treatment. Call to schedule an appointment.
What dental services are offered at Smiles Pediatric Dentistry?
They offer general dentistry, orthodontics, family and pediatric dentistry, teeth whitening, Invisalign, oral surgery, fluoride treatment, emergency children's dentistry, and dental sealants.
Where is Smiles Pediatric Dentistry located?
Their address is 1229 W. Washington Blvd, Chicago, IL 60607, USA, in the West Loop neighborhood.
Can you tell me about some nearby dental care providers near Smiles Pediatric Dentistry?
Nearby dental care providers include West Loop Orthodontics, United Dental Partners, Washington Dental Care, Chicago Oral Surgery & Implant Center, and Pure Dental Spa West Loop.
Are there any nearby places for a coffee break after your appointment at Smiles Pediatric Dentistry?
Yes, Sprout Coffee Co Chicago is a nearby coffee shop where you can enjoy a break after your visit.
What recreational or dining options are near Smiles Pediatric Dentistry?
You can visit Swag Valley, a venue featuring a Canadian restaurant, dance club, and bar, or enjoy Thai cuisine at Talay Chicago, located nearby.
Does Smiles Pediatric Dentistry accept Medicaid for dental care?
Yes, they accept Medicaid dental insurance to provide affordable care for children.
How can I contact Smiles Pediatric Dentistry to schedule an appointment?
You can call them at +1 312-487-1787 or visit their website at http://www.smileswestloop.com/ to schedule an appointment.