Business Details
About
Pediatric DentistryDentistTeeth Whitening Service
We are open and treating children needing dental care. We will also continue to support those needing emergency dental care. Call us to schedule your appointment today.
Location
Hours
Reviews
4.4
247 reviews
5 stars
202
4 stars
8
3 stars3
2 stars3
1 star
31
What are people saying?
AI-generated from recent customer reviews
Child Comfort
Many reviews highlight the staff's ability to make children feel comfortable and at ease during dental visits, particularly praising Devin and Dr. Kumar for their gentle and patient approach.
Customer Service
The front desk staff received mixed feedback, with some praising their friendliness and efficiency, while others reported unprofessionalism and poor communication regarding appointments and billing.
Cleanliness
The facility is frequently described as clean and well-organized, contributing to a positive experience for families.
Special Needs Care
Several reviews commend the practice for their exceptional care of children with special needs, noting the staff's patience and understanding.
Appointment Issues
There are multiple complaints about appointment scheduling and communication, including issues with cancellations and lack of follow-up from the office.
- FEFatma ElarmanyNov 14, 20251.0My daughter’s appointment with Dr. Kumar was very disappointing. The nurse had already helped my daughter open her mouth with no issues, but when Dr. Kumar repeated the technique, she pushed her finger too far into my daughter’s throat, causing her to gag and eventually vomit. Instead of checking on her, Dr. Kumar focused on cleaning the board first. By that time, I had already grabbed wipes myself to clean my daughter’s clothes and hair, and only afterward did she offer a napkin. She also kept asking, “Do I smell cereal? Did someone eat cereal today?” while my daughter was still distressed, which felt very insensitive. There was no comfort or reassurance until much later and kept saying that it's normal for children to throw up during the checkup, and even then it felt dismissive. She apologized only after the fact and left the room without saying goodbye or checking on my daughter again. This visit lacked empathy, attention, and proper pediatric care.
- SBSarah BakerNov 12, 20251.01 STAR — Traumatic experience for my child My son had an extremely traumatic experience at this practice. I was told I wasn’t allowed in the room with him during treatment — what was supposed to be cavity treatment turned into a tooth extraction. He came out shaking, crying, and terrified. He told me he asked for me multiple times, but no one ever brought me in to comfort him. He also said he couldn’t breathe through his nose, so the nitrous oxide wasn’t even helping — and yet they continued. He said he almost passed out from the pain, begged for me, and they still didn’t stop or come get me. That is completely unacceptable. No child should ever be left alone and in pain like that. What happened here was traumatizing, and now my son has medical PTSD because of this experience. Parents — be warned. If you care about your child’s emotional safety, do not bring them here.
- RFRachel FuselloAug 4, 20255.0Devin was so gentle, patient, and wonderful with my kids. My boys were calmed and even giggling through their cleanings. Such a great experience! My boys didn’t want to leave! Can’t rave enough about the care provided by everyone we encountered, but especially Devin. Absolutely recommend for sensitive kids who are maybe scared of the dentist!!
- MZMohamed Barakat ZakariaJul 25, 20255.0The most clean and organized pediatric dentistry I ever visit. They are very kind and cooperative. The doctors, nurses, and assistants offer the best service especially Ms. America in the reception. She is always doing her best to make visitors happy and try to find a solution for any problem. I would likely recommend them to my friends.
- TRTa'Kiya RaymodJul 20, 20251.0Was asked by the dentist if my son was a foster child or adopted. Was a very rude question to ask based on assumptions as I am apart of the lgbtq community. Will not be returning with my biological son or any other children for that matter.
Frequently Asked Questions About Smiles Pediatric Dentistry
What are the operating hours of Smiles Pediatric Dentistry during weekdays?
Smiles Pediatric Dentistry is open Monday from 11:00 AM to 5:00 PM, Tuesday to Thursday from 9:00 AM to 5:00 PM, and Friday from 8:00 AM to 4:00 PM.
Is Smiles Pediatric Dentistry open on Saturdays?
Yes, they are open the first and third Saturday of the month from 8:00 AM to 2:00 PM by appointment only, so it's recommended to call to confirm.
Does Smiles Pediatric Dentistry offer emergency dental care?
Yes, they provide emergency dental care and support children needing urgent dental treatment. Call to schedule an appointment.
What dental services are offered at Smiles Pediatric Dentistry?
They offer general dentistry, orthodontics, family and pediatric dentistry, teeth whitening, Invisalign, oral surgery, fluoride treatment, emergency children's dentistry, and dental sealants.
Where is Smiles Pediatric Dentistry located?
Their address is 1229 W. Washington Blvd, Chicago, IL 60607, USA, in the West Loop neighborhood.
Can you tell me about some nearby dental care providers near Smiles Pediatric Dentistry?
Nearby dental care providers include West Loop Orthodontics, United Dental Partners, Washington Dental Care, Chicago Oral Surgery & Implant Center, and Pure Dental Spa West Loop.
Are there any nearby places for a coffee break after your appointment at Smiles Pediatric Dentistry?
Yes, Sprout Coffee Co Chicago is a nearby coffee shop where you can enjoy a break after your visit.
What recreational or dining options are near Smiles Pediatric Dentistry?
You can visit Swag Valley, a venue featuring a Canadian restaurant, dance club, and bar, or enjoy Thai cuisine at Talay Chicago, located nearby.
Does Smiles Pediatric Dentistry accept Medicaid for dental care?
Yes, they accept Medicaid dental insurance to provide affordable care for children.
How can I contact Smiles Pediatric Dentistry to schedule an appointment?
You can call them at +1 312-487-1787 or visit their website at http://www.smileswestloop.com/ to schedule an appointment.