Concentra provides occupational health services to employees, which includes injury care, physical therapy, drug testing, physical exams, urgent care and preventive wellness programs.
The staff received mixed reviews; while many praised their friendliness and helpfulness, others reported unprofessional behavior from front desk personnel.
Wait Times
Customers experienced long wait times, with some reporting waits of over two hours, although others noted efficient service during less busy times.
Cleanliness
There were complaints about the cleanliness of the facility, with some customers feeling that the waiting area and other parts of the clinic were not well-maintained.
Customer Service
Overall, customer service was highlighted positively by many, especially regarding the medical staff, but there were significant concerns about the front desk staff's attitude.
Efficiency
While some customers found the service to be quick and efficient, others experienced delays and confusion regarding their appointments and procedures.
LC
LC Camel
Nov 17, 2025
4.0
They were able to see me pretty quickly on my first visit, but my second visit after my hour session with the physical therapist I had to go back into the waiting room and wait another 30 minutes in the before I can see the doctor
TJ
Tall Walt Johnson
Nov 17, 2025
4.0
The location is great, but it’s mostly the younger nurses at the front desk be having slick attitudes, and most of them are very impatient other than that, the older physicians and the medical assistants are so kind and polite.
TT
Tatyana
Nov 17, 2025
5.0
When I walked in the door for my first time ever the lady at the front desk was very nice and welcoming. She made me feel comfortable from the start. I did not have to wait long at all before my name was called to be seen. The male who did my drug test and TB test was just as nice and helped me get through the process at a very smooth manner. If I ever need to go through this process again this would be my go to location and would recommend to others as well.
AA
Alvaro Galindo Alvarogalindo1982@hotmail.com
Nov 15, 2025
1.0
Me cobraron $185 por supuestamente sacarme un pedazo de metal del ojo, el metal sigue en mi ojo, no quisieron volver a atenderme, pague $185 de nada. RATEROS
PESIMO SERVICIO
They charged me $185 to supposedly remove a piece of metal from my eye. The metal is still in my eye. They refused to see me again. I paid $185 for nothing. THIEVES! TERRIBLE SERVICE
SB
Stephanie Bens
Oct 27, 2025
1.0
If it were possible to give zero stars I would. I was told I had to get my blood work done at a Concentra office so that it would be covered by my Workman’s Comp. I did this and showed up for my follow up to review the results with the doctor and they did not have the results. They never requested that the lab send the results back to them so I had to reschedule my appointment. Also, they schedule you for follow up appointments with no discussion of availability or time. They also neglected to order all of the labs I needed the first time so I had to schedule a second appointment and go in for labs a second time. This company is terrible. Thank god I do not have a more severe injury that would make it difficult for me to get around. I can only imagine how frustrating this company must be for other people.
Frequently Asked Questions About Concentra Urgent Care
What types of health services does Concentra Urgent Care provide?
Concentra offers occupational health services including injury care, physical therapy, drug testing, physical exams, urgent care, and preventive wellness programs.
Where is Concentra Urgent Care located?
It is located at 1030 W Chicago Avenue, Chicago, IL 60642.
What are the operating hours for Concentra Urgent Care on weekdays?
Concentra Urgent Care is open Monday through Friday from 7:00 AM to 10:00 PM.
Is Concentra Urgent Care open on weekends?
Yes, it is open Saturday from 8:00 AM to 5:00 PM and Sunday from 9:00 AM to 4:00 PM.
Does Concentra Urgent Care close on holidays?
Yes, it is closed on Thanksgiving Day (November 27, 2025), Christmas Day (December 25, 2025), and New Year's Day (January 1, 2026).
What payment methods does Concentra Urgent Care accept?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Is the facility wheelchair accessible?
Yes, Concentra Urgent Care has wheelchair accessible restrooms.
Which nearby public transit station can help me reach Concentra Urgent Care?
The CTA - Blue Line Chicago Station is nearby, providing convenient public transportation access to Concentra Urgent Care.
Are there any nearby pharmacies if I need to fill a prescription after my visit?
Yes, CVS Pharmacy is close by where you can conveniently fill prescriptions and purchase medical supplies.
What dining options are available near Concentra Urgent Care for a meal before or after my appointment?
Several dining options nearby include Windy City Cafe, Gangnam Taco, Silver Palm, and The Matchbox.