Business Details
About
DentistOral SurgeryCosmetic DentistryPediatric DentistryTeeth Whitening ServiceDental Implants PeriodontistryProsthodontics
1st Family Dental of Chicago is located in downtown Chicago, IL in the Old Town neighborhood at the corner of Division and Wells Street. This modern and stylish clinic has been providing state of the art dental care for patients since our grand opening in June 2010. We are also pleased to offer free parking for our patients in our gated lot on the west side of the building.
Details
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.3
182 reviews
5 stars
143
4 stars
6
3 stars
4
2 stars
7
1 star
22
What are people saying?
AI-generated from recent customer reviews
Staff Professionalism
Many customers praised the friendly, professional, and caring nature of the staff, highlighting their attentiveness and support during visits.
Quality of Care
Several reviews noted excellent dental work and thorough explanations of procedures, although there were also complaints about poor outcomes from certain treatments.
Appointment Issues
Numerous customers expressed frustration with scheduling problems, including last-minute cancellations and long wait times, indicating a need for better management.
Customer Service
While many reviews highlighted positive experiences with staff, there were significant complaints about unhelpful customer service and issues with insurance handling.
Mixed Experiences
Overall, experiences varied widely, with some customers expressing satisfaction and loyalty, while others reported serious dissatisfaction and issues with treatment.
- WGWalter GarmonJan 5, 20265.0Very good dentist highly recommende clean and professional and prices are good
- LMLisa McclintonDec 30, 20255.0Everyone in the office there was very kind I was nervous about getting the shot in my gums to numb and the nurse held my hand until the process was finished the the young lady who helped with my insurance explained everything to me and was very helpful I'm bad about remembering names the dentist was very gentle nothing bad to say about first family dental Old Town I have been a patient maybe over 10 years now you turning back in the new year
- HFHenry FlynnDec 24, 20255.0My last visit was really needed, because I was in pain. I really didn’t have a scheduled appointment, but by chance I was contacted by the office. An appointment was scheduled for that day and much needed procedure was done. I am much better now and appreciate the concern all members of the staff had for me, especially with the attentive follow ups. Everyone is so welcoming, professional and supportive.
- DODaniel C. OppermanDec 18, 20255.0Great dental work on my cleaning appointment
- LBLinda BellNov 24, 20255.0Staff (especially Chris!) was friendly and reassuring. Dr. Lee explained everything in detail and was very calming. I highly recommend him!
Frequently Asked Questions About 1st Family Dental-Old Town
Where is 1st Family Dental-Old Town located?
1st Family Dental-Old Town is located at 206 W Division St., Chicago, IL 60610, in the Old Town neighborhood at the corner of Division and Wells Street.
What are the regular business hours of 1st Family Dental-Old Town?
The dental clinic is open Monday and Friday from 8:00 AM to 4:30 PM, Tuesday from 11:00 AM to 7:30 PM, and Wednesday and Thursday from 10:00 AM to 6:00 PM. It is closed on Saturdays and Sundays.
Is 1st Family Dental-Old Town open on holidays?
The clinic is closed on November 27, 2025, December 25, 2025, and January 1, 2026. It is open from 8:00 AM to 2:00 PM on December 24 and December 31, 2025.
Do I need an appointment to visit 1st Family Dental-Old Town?
Yes, visits are by appointment only as indicated by the additional hours information.
Does 1st Family Dental-Old Town offer parking for patients?
Yes, there is free parking available in a gated lot on the west side of the building for patients.
What payment options are accepted at 1st Family Dental-Old Town?
They accept American Express, Apple Pay, Cash, Check, Contactless Payment, Discover, MasterCard, and Visa.
How can I make an appointment at 1st Family Dental-Old Town?
You can book an appointment online through their patient portal at https://patientportal.carestack.com/?dn=1fd&ln=1004/#/online-appointments/ or contact them by phone at +1 312-266-6400.
Are there any dining options near 1st Family Dental-Old Town?
Yes, nearby dining options include Tavern on Wells, The Glunz Tavern, The Rabbit Hole, Old Town Brasserie, Disco Pancake, Hashbrowns, and Happy Camper Pizza which provide a variety of bar, restaurant, and cafe experiences for before or after your visit.
What fitness facilities are close to 1st Family Dental-Old Town?
You can find Wells Street Fitness and Shred415 gyms nearby, ideal for maintaining your fitness routine around your dental appointments.
Are there other healthcare services near 1st Family Dental-Old Town?
Yes, nearby healthcare providers include Midwest Orthodontics Center, MyEyeDr., Scott Amoruso, OD, Vision Boutique, Near North Animal Hospital, Banfield Pet Hospital, and Gold Coast Animal Hospital for a range of medical, optical, and veterinary services.