Business Details
About
DentistOral SurgeryCosmetic DentistryPediatric DentistryTeeth Whitening ServiceDental Implants PeriodontistryProsthodontics
1st Family Dental of Chicago is located in downtown Chicago, IL in the Old Town neighborhood at the corner of Division and Wells Street. This modern and stylish clinic has been providing state of the art dental care for patients since our grand opening in June 2010. We are also pleased to offer free parking for our patients in our gated lot on the west side of the building.
Details
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.3
176 reviews
5 stars
137
4 stars
6
3 stars
4
2 stars
7
1 star
22
What are people saying?
AI-generated from recent customer reviews
Appointment Issues
Customers frequently reported problems with appointment scheduling, including last-minute cancellations and rescheduling.
Customer Service
Mixed reviews on customer service; while some praised the staff's friendliness, others highlighted poor communication and unhelpfulness.
Quality of Care
Several customers experienced dissatisfaction with dental procedures, particularly fillings and crowns, leading to complications and additional costs.
Professionalism
Some reviews noted a lack of professionalism from certain dentists, including rude behavior and inadequate explanations during procedures.
Insurance Handling
Numerous complaints about slow or ineffective handling of insurance claims and pre-estimates, causing frustration for patients.
- ASalma shadd5 days ago5.0The Doctor and his assistants were very informative and sensitive to the patient’s Comfort. Everyone was so professional. Thank you,
- DDDan Paul DanielsNov 12, 20255.0Best team, best service, best smiles. It’s always a good experience even with dental work. I have been using 1st dental for 7 years and they di a great job preventing future problems with excellent care, and good advice. Thank you 1st family dental team. You are simply the best Dan
- CBChe BumagatNov 11, 20254.0Friendly staff and had a superb experience. They explain procedures clearly and helps you understand what needs to be done.
- MBMark BurnellNov 5, 20255.0comfortable, professional, on time, answered my questions
- LMLindsey McQuadeOct 23, 20252.0If you want to make an appointment, and not have your appointment date and/or time changed 1-5 times before your appointment, don’t come here. And definitely don’t come here if you expect your appointment to be on time when you arrive.
Frequently Asked Questions About 1st Family Dental-Old Town
Where is 1st Family Dental-Old Town located?
1st Family Dental-Old Town is located at 206 W Division St., Chicago, IL 60610, in the Old Town neighborhood at the corner of Division and Wells Street.
What are the regular business hours of 1st Family Dental-Old Town?
The dental clinic is open Monday and Friday from 8:00 AM to 4:30 PM, Tuesday from 11:00 AM to 7:30 PM, and Wednesday and Thursday from 10:00 AM to 6:00 PM. It is closed on Saturdays and Sundays.
Is 1st Family Dental-Old Town open on holidays?
The clinic is closed on November 27, 2025, December 25, 2025, and January 1, 2026. It is open from 8:00 AM to 2:00 PM on December 24 and December 31, 2025.
Do I need an appointment to visit 1st Family Dental-Old Town?
Yes, visits are by appointment only as indicated by the additional hours information.
Does 1st Family Dental-Old Town offer parking for patients?
Yes, there is free parking available in a gated lot on the west side of the building for patients.
What payment options are accepted at 1st Family Dental-Old Town?
They accept American Express, Apple Pay, Cash, Check, Contactless Payment, Discover, MasterCard, and Visa.
How can I make an appointment at 1st Family Dental-Old Town?
You can book an appointment online through their patient portal at https://patientportal.carestack.com/?dn=1fd&ln=1004/#/online-appointments/ or contact them by phone at +1 312-266-6400.
Are there any dining options near 1st Family Dental-Old Town?
Yes, nearby dining options include Tavern on Wells, The Glunz Tavern, The Rabbit Hole, Old Town Brasserie, Disco Pancake, Hashbrowns, and Happy Camper Pizza which provide a variety of bar, restaurant, and cafe experiences for before or after your visit.
What fitness facilities are close to 1st Family Dental-Old Town?
You can find Wells Street Fitness and Shred415 gyms nearby, ideal for maintaining your fitness routine around your dental appointments.
Are there other healthcare services near 1st Family Dental-Old Town?
Yes, nearby healthcare providers include Midwest Orthodontics Center, MyEyeDr., Scott Amoruso, OD, Vision Boutique, Near North Animal Hospital, Banfield Pet Hospital, and Gold Coast Animal Hospital for a range of medical, optical, and veterinary services.