Planet Fitness

Reviews

• GG

  G G

  4 days ago
  5.0
  Clean👍🏻
• JB

  Joanne Burns

  Oct 31, 2025
  5.0
  This is my go to gym. Plenty of equipment , and lots to choose from. Always clean , and the staff is top notch.
• DC

  DAVID CROAK

  Oct 31, 2025
  5.0
  Gym was great to come in and do my thing. Management explained the situation with minor construction issues and issues were resolved which I appreciate the excellent customer service with staff
• MC

  mya chi

  Oct 19, 2025
  1.0
  Whoever answered your phone at 2:35 PM on Sunday October 19th in Aurora, Illinois, Was super rude on the phone when just simply trying to cancel my membership. Not only did he talk over me at any chance That he got, he rushed me off of the phone, I literally had to talk over him just to ask him a simple question because he was not even trying to hear what I had to say what I was having an issue with. That made me feel that much less terrible about leaving planet fitness if someone like that is working there.
• MH

  Madeline Hefele

  Sep 26, 2025
  1.0
  Formal Complaint: Immediate Investigation Requested into Conduct of General Manager Isaac P. and Employee Kyle L. Hello, I am writing to demand an immediate and thorough investigation into the conduct of the General Manager, Isaac P., and employee Kyle L. during my recent visit to your location. My experience was profoundly upsetting and raises serious concerns about leadership, safety, and compliance with your organization’s policies. What follows is a factual account of the incidents I witnessed and the corrective action I expect management to take. During my visit, I observed repeated examples of unprofessional and unsafe behavior that directly reflect on Isaac’s leadership and Kyle’s performance. Isaac frequently used the workplace as a platform for demeaning language, making repeated homophobic remarks in the presence of staff and customers. On multiple occasions Isaac referred to other employees using a derogatory slur (I am intentionally not repeating the word here), and he made joking comments that demeaned employees’ sexual orientation. Such language from a person in a managerial position is unacceptable, creates a hostile workplace, and exposes the company to legal and reputational risk. Management’s role is to establish a professional, respectful environment — Isaac’s words and demeanor did the opposite. Equally troubling was the lack of supervision and enforcement of basic customer safety and access policies. Kyle L. and other staff members were often allowed to remain on personal devices while on duty, were dismissive and rude when customers asked for assistance, and permitted unauthorized individuals to go behind the service desk. These actions created both a security risk and a severe lapse in customer service standards. Rather than addressing these behaviors, Isaac appeared to tolerate and normalize them, demonstrating either tacit approval or a failure to manage his team. The combined effect of these behaviors — discriminatory remarks by a manager, poor supervision, and routine unprofessionalism by staff — has created an environment that is both hostile and unsafe for customers and employees. I urge upper management to take the following actions without delay: Launch a formal, documented investigation into Isaac P.’s conduct, with specific attention to the homophobic remarks and any pattern of discriminatory behavior. Interview witnesses, review on-site recordings (CCTV) for relevant dates/times, and collect statements from staff and customers who observed the incidents. Place Isaac P. and Kyle L. on administrative review while the investigation is conducted, to prevent further harm and to ensure impartiality. Discipline or remove any employee found to have used discriminatory language or to have created a hostile workplace, consistent with your company policy and applicable law. Require anti-discrimination and professional conduct retraining for all staff at this location, and review supervisory practices to ensure managers model allowed behavior. Provide clear corrective steps and a public (to affected parties) response describing what actions were taken and how the company will prevent recurrence. I request a written response that outlines the investigation’s outcomes and the steps management intends to take. I am prepared to provide a detailed, dated account of what I saw (including approximate times, witnesses, and any supporting information) and to cooperate with your investigation. The behavior I witnessed is not minor: it undermines trust in your brand, risks employee well-being, and violates basic workplace standards. For the protection of customers and staff, please treat this matter with urgency and transparency. I look forward to receiving confirmation that an investigation has begun and an estimated timeline for resolution. Please contact me so I may provide further details and witness information as requested. From, Madeline

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