All Family Dental and Braces

4.0
384 reviews

About

DentistPediatric DentistryOrthodonticsOral SurgeryCosmetic DentistryTeeth Whitening Service
We are open and treating patients needing general dentistry services, oral surgery and orthodontics care. We will also continue to support those needing emergency dental care. Call us to schedule your appointment today.

Location

All Family Dental and Braces
1044 W. Rand Road, Arlington Heights, IL
60004, United States

Hours

Reviews

4.0
384 reviews
5 stars
278
4 stars
14
3 stars
3
2 stars
2
1 star
87

What are people saying?

AI-generated from recent customer reviews

Staff Professionalism

Many customers praised the staff for being friendly, compassionate, and professional, especially with children.

Communication Issues

Several reviews highlighted poor communication regarding appointments, insurance, and treatment plans, leading to frustration among patients.

Mixed Surgical Experiences

While some patients had positive experiences with surgeries and extractions, others reported negligence and unprofessional behavior from the oral surgeon.

Child-Friendly Environment

The practice is noted for being particularly accommodating and gentle with children, making dental visits less stressful for young patients.

Concerns Over Billing Practices

Multiple reviews expressed dissatisfaction with unexpected charges and perceived attempts to mislead patients regarding costs.
  • MC
    Matt Chludzinski
    Nov 6, 2025
    5.0
    Super nice staff and super patient!
  • VD
    Viviana DeCola
    Nov 4, 2025
    5.0
    I came as a new patient with my children to this place a few months back AND I must say, I couldn't be happier ☺️ we were treated amazingly wonderful from the initial appointment setting to the our first visit ❤️ and continued service. Everyone from receptionist to our fabulous dentist Dr. Hani Zeno have been nothing less than absolutely amazing, professional, very kind and attentive to our needs and for someone who panics with needles ...I have not felt pain once when I've been taken care of. I've had a Deep cleaning and root canal done so far its been best experience EVER! My kids cleanings and some cavity fillings! Their pediatric location is also amazing! My kids felt so comfortable no panic momenta at all! So worth staying with. We found our forever home right here. 🥰 Thank you all for treating us like family. Truly makes a difference. 🙏
  • AK
    Ali Kaplan
    Oct 30, 2025
    5.0
    I was nervous about extractions with only novacaine..it was a great experience!! My mom who was in the waiting room figured everything was ok since she didn't hear any screaming!! Dr.Alejandro was so kind!
  • KB
    Kalmira Beisheeva
    Oct 23, 2025
    5.0
    Мы очень довольны,рекомендую всем эту стоматологию,детям почистили зубы ,очень хорошо отнеслись,всем рекомендую
  • LL
    Lizzy
    Oct 13, 2025
    1.0
    The oral surgeon at this facility is awful. I came in for a consultation regarding my wisdom teeth extraction and he was the most dismissive person I have ever had the displeasure of meeting. Firstly, he didn't even step foot into the room to speak with me. He stayed leaned up against the doorframe the entire time. He was snippy and obviously more concerned with going home for the evening than answering my questions and addressing any concerns. He only spoke to me for a total of 6 minutes. Second, I informed him that I was experiencing intense pain (visibly swollen cheeks and jaw, difficulty opening my mouth fully). I also had bad breath and one of teeth was cracked. He brushed it all off as "typical impacted wisdom teeth discomfort". That is not typical. Third, I had been to the ER not long before my visit because the pain was so terrible. I made it clear to him that happened and that my pain was not only a 9/10 but also getting worse by the day and he did not care. He just prescribed ibuprofen and acetaminophen even though I told him that those prescriptions did not work before (was prescribed them by a different dentist before him). Fourth, I needed to be seen earlier than the 2 month appointment time. There was no way there wasn't an infection in my mouth at that point so the teeth being removed sooner rather than later was a must. I asked reception to put me on a cancellation list and they said they would. I called back in a week to see if any cancellations had been made and they said yes. I asked why they didn't call me and they said I was never put on their cancellation list. Reception also gave me the run around with my insurance. Fed up, I went to Aspen Dental where my situation was actually taken seriously. It was discovered that I, indeed, had an infection and an abscess forming so my surgery was promptly scheduled for the next day. The surgeon there was shocked by the previous surgeon's behavior. I had to pay out of pocket at Aspen but it was worth it. The oral surgeon at AFD seems to assume that all of his wisdom teeth patients over exaggerate about their discomfort. I am aware that impacted wisdom teeth is painful no matter who you are and that acetaminophen /ibuprofen prescriptions help most but to blatantly dismiss a patient like he did to me even though my case was obviously severe is downright unacceptable and unprofessional... I certainly didn't expect to be prescribed a narcotic or anything but perhaps I could have gotten the antibiotic(s) I needed had he actually listened to me. Don't waste your time getting your wisdom teeth removed here.

Frequently Asked Questions About All Family Dental and Braces

What are the general dental and orthodontics services offered at All Family Dental and Braces?

All Family Dental and Braces offers general dentistry, orthodontics, oral surgery, emergency dental care, pediatric dentistry, teeth whitening, Invisalign, dental implants, root canal therapy, and more.

What are the regular business hours for All Family Dental and Braces in Arlington Heights?

The office is open Monday to Friday from 9:00 AM to 6:00 PM, every other Tuesday by appointment, and Saturday from 8:00 AM to 2:00 PM. Sunday is closed. Monday hours may vary, so calling ahead is advised.