Planned Parenthood - Iowa City Health Center

Reviews

• RS

  Retro system

  Nov 17, 2025
  5.0
  great expierence. went there and was treated very well, they are very inclusive towards people in the LGBTQ and listen well. I think I got the help I needed!
• AD

  Alannah DiBerardino

  Sep 28, 2020
  5.0
  Such a great place with kind, wonderful staff. Highly recommend!
• BH

  Bridget Hernandez

  Mar 8, 2016
  1.0
  Horrible front desk service. The first appointment was inconveniently cancelled on me the evening before my appointment. Had to reschedule.. which was more inconvenient due to the fact I was overdue for an appointment because unfortunately a clinician in my area was no longer available. I had to drive to the nearest PP location, which was an hour away. So I get to my appointment n check in. The lady tells me to have a seat n I dont need to fill any paperwork out, that she'd call me if she needs anything from me. Typically, waiting 45 mins at these places isn't unusual. But an hour n 15 mins goes by n I start to see other people who got there after me already being called back. Another 30 mins n I see them leaving, yet I have not been helped. At this point I am very agitated n worried. After 2 hrs the lady at the front says "maam do u have an appointment?" ?!??! So I go up to the window tell her my appointment was 2 hrs ago why havent I been seen yet. She jus says hmmm...while looking at a clipboard n says oh there u are, yep ur on here, shouldnt be too much longer. So I take a seat..again..another 30 MINUTES goes by. Someone calls me to the window n says my insurance isnt covered in Iowa. That was the last drop to tip the bucket. I am not the type of person to cause a scene or be rude but I was pushed to my limits n I jus spilled out my situation n how upset I was. It was completely ridicilulous n incompetent of them to tell me after a 2 n a half hour wait this information, which was false, by the way. I argued that I have been going to an Iowa clinic the past 6 yrs with coverage n this was absurd. How ive already scheduled two appointments n also before my appointment was made my clinic referred me to them, as I am already covered. What am I supposrd to do, where am I supposed to go then? She then tried to say she doesnt know much about other locations or the insurance..n tried to say I can only be seen if i pay $150 out of pocket n that this was a great deal because I was getting 75% off. Like really?? I told her no way. I couldnt pay that n refused to pay when I am covered. I then told her to get someone that knew what they were talking about to help me then. After about 5 mins she came back n told me they would go ahead n see me.. Once I went back into the room the clinicians were very sweet n generous. This was the only good thing I can take away from my visit. They were appalled about my wait n said the front staff must have forgotten about me. They also couldnt understand why they had a problem with my insurance, as it IS covered in IA. Smh. I hope I don't ever have to go there again. Horrible first experience. I pray it's my last. One star is an overstatement. Although friendly, very incompetent staff. The clinicians deserve 5 stars

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