UFC GYM Hilo

Reviews

• VV

  VL

  Nov 17, 2025
  1.0
  The sales representative I encountered was extremely rude and impatient. When I asked questions, he responded with indifference. Their sales team clearly needs substantial training, as politeness and patience are fundamental qualities for a salesperson, yet they are completely lacking.
• JI

  Jennifer Illetschko

  Nov 14, 2025
  2.0
  The coaches are awesome. It's hard to use the gym equipment at most times they're open. It's overcrowded. Many people sit on their phones while sitting at the equipment. I used 3 different equipment with 4-5 reps in the time it took them to do 1-2 reps on one piece. I would ask them if they were finished but they stayed there on their phones. Another issue that I had is that the coaches can record you, the minute you walk into the gym. There are no exceptions. I do not want to be recorded while working out. Taking a pic after the class is one thing but during my workout; that's a hard pass. When I asked to cancel, they said I'd be charged another month so I can keep using it. Why would I want to use the gym when you refuse to stop recording me during my workouts? Apparently your gym needs the $80 more than I do. Keep it. Maybe you can buy some morality! They care more about recording than keeping a client. I received my Cancellation request which was electronically filled out by the UFC staff and then emailed to me. My last payment is 11/21/2025 but as of 01/21/2025, I can no longer use the gym. So why am I paying for the gym if I can't even use it?
• NK

  Nicole K

  Oct 17, 2025
  1.0
  Unprofessional. Avoid at all costs. No parking. Dirty gym and business practices. They will fraudulently bill you after trying to cancel membership and then ghost you or block the transaction, then you wake up with them using a work around to keep billing, and you have a $135+ charge missing and no communication. I have been attempting to contact them for over a MONTH written, phone calls, and texts regarding cancelling my membership per their policy, and they will not abide by it. So if you are free to part with your money and like dirty equipment, this is the place for you!
• JR

  Janus Rufo

  Oct 7, 2025
  1.0
  Terrible company it keep charging me even I canceled them… and threatened me on the phone to pay them…
• NG

  Nancy Geib

  Sep 30, 2025
  2.0
  Little odd to me to see someone not wearing anything on their feet while using a stationary bike. You'd think for safety and hygienic reasons they'd enforce foot wear.

Frequently Asked Questions About UFC GYM Hilo