Pearle Vision

Reviews

• MS

  Melody Stanley

  Dec 31, 2025
  5.0
  They were nice and friendly. I had an amount that I wanted to spend and they helped me stay within my budget. Have a blessed day.
• MM

  MATTHEW MELTON

  Dec 24, 2025
  1.0
  ****************RUDE**************** I WILL NEVER DO BUSINESS HERE!!! I called the Pearl Vision in Dalton, Ga several weeks ago and spoke to the Hispanic girl who answered the phone. I told her that I was looking for the Silhouette brand rimless frames and she said that they carried them so I asked if they could make the lenses wider to accommodate my wider face and she said she would check. She put me on hold then came back on the line and said that they could do it. So I said let's go ahead with scheduling me an appointment. The only date available was Christmas Eve at 10:15 so I agreed that would work. Fast forward to my appointment, my fiancé and I get there early so I can try on frames. We walk in and was greeted by the Hispanic girl that I spoke to on the phone. We told her that I was there for my appointment, she asked for my insurance card so I gave it to her. We started looking at frames for a few minutes and the Hispanic girl calls us back over to the front desk to ask us to sign the paperwork for the exam expenses. I politely declined to sign until I could double check and make sure they could accommodate my need for the extra wide lenses as I have ran into this problem at other doctors where they "lock me in" so I cannot go anywhere else to get my frames covered by my insurance. The older lady sitting next to her that took my email information (Holly) then rudely said that I had to sign and that I was responsible for the cost no matter what and that the frames were a completely separate thing. We calmly tried to explain our situation 2 more times, each time she got louder and more hateful, demanding that I go ahead and sign. All in front of the hispanic girl and another customer sitting right behind me. Finally, she told us to talk to the optician who was across the room. The optician was polite but told us they did not have a technician who could make custom lenses even though we were told they could over the phone. I told her how rude Holly was and she was very quick to apologize and said she would have a talk with her. On my way out the door I turned to Holly and said "ma'am, next time don't be so rude." Then she yells sarcastically across the building "Merry Christmas, Sir." I left and I will never do business here because I do not like liars, having my time wasted, and having to deal with rudeness on top of it all. Hopefully management will make some changes in staff.
• JC

  Jennifer Cline

  Dec 24, 2025
  1.0
  BEWARE! 12/24/2025 - We called weeks ahead before making an appointment to make sure they could widen lenses as my Fiancé needs extra wide to fit his face they assured us they could. Once we got there we respectfully declined to sign the paperwork for the exam expenses until we made sure he could get the frames he needed since there was no need for an exam if he could not get glasses that fit. The Older lady at the front desk (Holly) was very rude and said he had to sign the paperwork and he was responsible for payment no matter what. After we calmly explained our situation 2 more times she kept getting more hateful and finally told us to talk to the optician across the room. The Opticians were polite but explained to us that they no longer had a technician who could make custom lenses, even though we were told over the phone that this was something they did. Thankfully we did not sign any paperwork because we were only fed lies. I would stay far far away from this place. You are better off going to Walmart to get an eye exam, trying on the glasses in store, then ordering the brand and style you like online because the prices are 1/2 the price that you would pay at a the doctor anyway.
• AG

  Austin Gulledge

  Dec 22, 2025
  5.0
  Staff was friendly. Doctor was fantastic. Equipment was modern. Just do yourself a favor and call them to schedule an appointment
• RC

  Robin Cuthbert

  Dec 10, 2025
  5.0
  I was seen in a very timely manner, the front desk was very nice, the exam by Dr. Malerbi was smooth and informative but my best experience was with the technician Yesenia who sized me and spouse for glasses. Thank you Yesenia!

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