Alcovy Family and Cosmetic Dentistry

Reviews

• CV

  Carol Veneziano

  3 days ago
  5.0
  Technician was kind, gentle and provided helpful information.
• CS

  Catrina Stafford

  6 days ago
  5.0
  I had a great experience. All the staff (front desk receptionist, hygienist, and denists. I was allowed to schedule my cleaning and get my cap replaced on the same day.
• DF

  Dan Freeman

  Nov 13, 2025
  3.0
  I was looking for a new dentist and tried Covington Family Dentistry, which is a sister company to Alcovy Family Dentistry. I booked a cleaning but once there I was told I was just having x-rays and an exam of the right side of mouth where I was having discomfort. They said I had to book another appointment for a cleaning. I was frustrated that I was expected to come back for a cleaning so I switched to Alcovy, not realizing they were a sister company. I got there and they explained they would do full xrays, a full exam, and then they would know if they could do a basic cleaning or if they would have to schedule me to come back for a deep cleaning. Frustrated and angry I said I was going to leave and go to another dentist. I was referred to the front desk lady who said all dentist operate this way. Since I've never heard of a "deep cleaning" at my previous dentist I decided to take the chance of having a basic cleaning at Alcovy. They took xrays and measured my gums and bone. A couple teeth scored 4's so they said I needed a deeper cleaning (surprise, surprise). I would have to make a 3rd appointment now and it would be more expensive, which insurance covered. I explained my anger and frustration to the doctor who then checked his schedule and chose to do the cleaning himself while he also did the exam. My past two dentists gave me goggles to wear when using the high pressure water, but not Alcovy. My past cleanings also included flossing and a fluoride treatment but not Alcovy. They are billing my insurance $542! I told them it wasn't my fault their sister company didn't do a full exam or full mouth xrays so I shouldn't have to pay for two exams and neither should insurance. Who knows what the future holds with insurance. The doctor explained he would have been upset too if he experienced what I did. He said I'm not the only one to be frustrated at having to come back for an actual cleaning and said he thought they should change their process to include 1.5 hrs for an initial exam, full xrays, and a cleaning. I agreed. I appreciate the doctor stepping up to clean and exam at the same time. I'm also still frustrated at this mess and having to write this review. This new practice of breaking down cleanings between basic and deep feels like a scam to get more money.
• CE

  Colleen Easton

  Nov 5, 2025
  5.0
  Seeking solutions for my toothpain at Alcovy was both beneficial and a pleasure. Each staff member; the receptionist, the hygienist, the dentist and the financial coordinator, all performed their tasks with friendliness, helpfulness, knowledge-in-the field and intention to please their patient in my search for dental treatment. It was my first visit and I am looking forward to my continued relationship with the dentist and other staff members at Alcovy, as this journey continues! Looking forward to experiencing one of "your" root canals, Dr. Elloway! Lol!
• JT

  John Thompson

  Oct 3, 2025
  5.0
  This has the best staff I've ever seen.

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