Business Details
About
OpticianSunglasses StoreContact Lenses Supplier
Stop by for high-quality prescription glasses starting $95, plus sunglasses, progressives, contact lenses, and eye exams. Plus, meet friendly advisors and top-notch optometrists to help you find the perfect pair.
Details
- DeliveryNot available
- Requires appointmentAvailable
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.9
892 reviews
5 stars
855
4 stars6
3 stars2
2 stars4
1 star
25
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being friendly, helpful, and knowledgeable, with many highlighting individual employees like Terry and Jason for their exceptional service.
Efficiency
The eye exams and overall service were reported as quick and efficient, with many customers appreciating the smooth process from start to finish.
Product Selection
The store offers a wide variety of stylish eyeglasses, which customers found appealing and suitable for their needs.
Welcoming Atmosphere
Reviewers noted the warm and inviting environment of the store, contributing to a positive shopping experience.
- MKMorgan KnightJan 5, 20261.0Let me start off by saying the environment at the store and the staff are great. They always feel excited to have you and help you find what you’re looking for. The fact that with such an incredible environment, I’m still led to leave such a low review is honestly beyond me. I’ve been to this location around 10 times to look for glasses and for eye appointments. The appointments are fine but the search for glasses is excruciating. The employees (whilst extremely friendly) work as if they have all the time in the world. I walked into this store 4 times looking to buy glasses knowing exactly what I wanted and was prepared to order them on the spot after waiting 20 to 45 minutes each time, I ended up leaving because I don’t have that time to spend. Yes, this was extremely frustrating, but this is just where it begins. Eventually, I went in right before closing while no one was in the store and finally got my glasses ordered. This leads me into my final weeks of school for the semester. Two weeks go by and I don’t even have an expected arrival date. At this point, I’m getting worried if I will even get my glasses before I need to return back home. Finally, I get a date and no they of course did not come then. In fact, they never came. Returning home, now without glasses with the correct prescription for now 1 month, I call customer service to get another pair shipped out. This time, in a crunch for time as I head out of town to visit family. I get to speak with a service agent out of the Philippines who has no actual control with what happens to my glasses. I beg for expedited shipping because I need my glasses and am told they will be there in 7-10 business days. EXPEDITED SHIPPING IS 7-10 DAYS? Are you kidding me? What kind of service takes that long with paying for expedited shipping. Anyway, I get an email that they are set to arrive the day before I leave for my trip so I’m good… you’d think. Nope! Delayed again. In fact, these didn’t arrive until a week after I left town! How wonderful. Called support again and reached a manager, someone that could surely do something. “Nothing can be done, sorry.” I was in awe. How can a company be so incapable of getting a product to their customers within a reasonable amount of time. An important product I’d like to add. I’m fortunate enough to have had a pair of glasses that worked for the time being. But what if I hadn’t? Just see nothing for a couple months? Yeah right. To end this off, I want to emphasize that if you are going to order glasses, you’re better off not. I don’t care if the problem is USPS sometimes. Maybe consider switching providers and spending the extra money? I’ve always been anti Luxottica because of their absurd margins and monopoly, but honestly, I’ll pay $200+ more dollars to have a company that can get me glasses within a timely matter. This company needs a rework. Won’t be returning… even if I had a lifetime supply of free glasses.
- MLMario Lopez-RodriguezJan 3, 20265.0I've had eye exams at other places and the experience at warby parker continues to exceed any other place I've been to. Their variety of frame options, kind and professional staff, and overall affordability is extremely important and that is why warby parker is my family's preferred place for all our eye needs!
- RSRachael SimmonsJan 2, 20265.0I’ll start by saying that PCM is such a convenient location for Warby Parker. Easy to find parking and is great if you have other errands to run or want to shop around. The employees here were incredible. I came for an eye exam and was in contact with 3 different people, and each was friendly, prompt, and very attentive. I also appreciate the ability to make an appointment online. WP is out of network for my insurance, but I will likely be back in the future and use my FSA due to the pleasant experience.
- ARAlberto RicoDec 30, 20255.0This was an amazing, tailored experience. Jason was fantastic, helped us out and made us feel very welcome. Absolutely getting all my glasses from here. The store manager Torana was great, I felt very comfortable and well assisted.
- LALaura AdamesDec 30, 20255.0LOVED coming here. Came in looking for sunglasses for my brother, me and my cousin ended up buying frames each. Jason was lovely and Torana, the store manager, was incredible! We spent a while browsing and they were very accommodating, highly recommend.
Frequently Asked Questions About Warby Parker Ponce City Market
What should I bring?
You don't need anything but your eyeballs to peruse and try on our frames. If you're planning to purchase prescription frames or contacts, it's helpful to have a digital or physical copy of your current prescription. If you'd like to pay with an [FSA or HSA](https://www.warbyparker.com/flexible\-spending\-accounts) card, remember to bring that along, too. This is a cashless location, so we only accept payments from credit and debit cards.
Do you accept vision insurance?
We're in\-network with several major insurance carriers, and we also make it easy to use out\-of\-network benefits. (Coverage may vary by location or plan.) Get all the details [here](https://www.warbyparker.com/insurance).
Do you offer measurements and adjustments?
Yes! We can take any optical measurements needed to complete your order—and if your frames don't fit perfectly on arrival, an optician is available for adjustments.Plus: Every Warby Parker frame comes with complimentary adjustments for life. Swing by any time for a tuneup.
Do you accept returns and exchanges?
Yes, indeed. We have a 30\-day, hassle\-free return or exchange policy for all of our eyewear and accessories. Whether you purchased online or in a Warby Parker store, we can help you out.We also accept returns and exchanges for contact lenses within 30 days of purchase if they're in their original, unopened box.
Do you offer gift cards?
So glad you asked—yes, we do. You can purchase physical gift cards online or in stores. Need it this second? We offer [e\-gift cards](https://www.warbyparker.com/gift\-card), too!
What do I need to bring for my visit to Warby Parker Ponce City Market?
You just need your eyes to try on frames. If buying prescription eyewear or contacts, bring your prescription. To pay with FSA or HSA cards, bring those too. This is a cashless store accepting credit and debit cards only.
Does Warby Parker Ponce City Market accept vision insurance?
Yes, they are in-network with several major insurance carriers and allow using out-of-network benefits, though coverage may vary by location or plan. More details are available on their website.
Are there measurements and adjustments available at this location?
Yes, Warby Parker provides optical measurements and complimentary frame adjustments for life. An optician is available for fittings and tune-ups anytime.
What is the return and exchange policy at Warby Parker Ponce City Market?
They offer a 30-day hassle-free return or exchange policy for all eyewear and accessories, whether purchased online or in-store. Contact lenses can also be returned unopened within 30 days.
Are gift cards available at Warby Parker Ponce City Market?
Yes, physical gift cards can be purchased online or in-store, and e-gift cards are also offered for immediate delivery.
What are the operating hours of Warby Parker Ponce City Market?
The store is open Monday through Saturday from 9 AM to 7 PM, and on Sunday from 11 AM to 6 PM.
Which brands of eyewear does Warby Parker Ponce City Market carry?
They carry Warby Parker frames and other brands including Acuvue, Air Optix, Biofinity, Hubble, Dailies, and more, offering a wide selection of glasses, sunglasses, and contact lenses.
Is Warby Parker Ponce City Market wheelchair accessible?
Yes, the location has wheelchair accessible entrances and parking to accommodate customers with mobility needs.
What nearby places can I visit before or after shopping at Warby Parker Ponce City Market?
You can visit City Winery Atlanta for dining and live music, SEPHORA for beauty products, or Sweetgreen for healthy dining options, all conveniently located near Warby Parker Ponce City Market.
How can nearby businesses like Karoo Optometrist support my visit to Warby Parker Ponce City Market?
Karoo Optometrist nearby offers health and medical eye care services, which complements Warby Parker's eyewear options, helping you get comprehensive vision care in one area.