Crabapple Family Dentistry

4.8
290 reviews

About

Dentist

Location

Crabapple Family Dentistry
12685 Crabapple Rd, Alpharetta, GA
30004, United States

Hours

Reviews

4.8
285 reviews
5 stars
266
4 stars
9
3 stars
1
2 stars
2
1 star
7

What are people saying?

AI-generated from recent customer reviews

Staff Quality

Customers consistently praised the friendly, caring, and professional demeanor of the staff, particularly highlighting the hygienists and Dr. Elkins.

Patient Experience

Many reviews noted a positive and comfortable experience, especially for those with dental anxiety, thanks to the thorough explanations and gentle care provided.

Accessibility Issues

Some customers expressed frustration with scheduling and communication, citing difficulties in reaching the office to make appointments or address concerns.

Value for Money

Several reviews mentioned the affordability of services and the absence of pressure to undergo unnecessary treatments, although some noted discrepancies in pricing for certain procedures.

Overall Satisfaction

The majority of feedback reflected high satisfaction with the dental care received, with many customers expressing a desire to continue their relationship with the practice.
  • CP
    Chloe Pak
    Nov 7, 2025
    1.0
    This place is the worst. They have fine dentists and hygienists but private equity has ruined this practice. Our children have been going here for about a year and we’ve done extensive work here. We have to schedule everything months in advance which is difficult to do around work and school. This week, they called same day to cancel our appointments due to construction in the office. These are appointments that we made 6 months in advance. We specifically chose a day when the kids were out of school, but fine, we understand things happen. I have now called FIVE times trying to reschedule and I cannot reach anyone who will offer an appointment in reasonable time frame. When you call you can’t reach the actual office, only a call center. Each time I call, they say the office will call me back but I haven’t heard anything from them all week. The appointments they are offering are next year in Jan or Feb! If you’re going to cancel on someone who scheduled an appointment months in advance, then at least have the decency to proactively find a suitable time slot in a reasonable amount of time. I would not recommend this place to anyone and we will be moving our entire family to a new practice.
  • PG
    Phill Genevitz
    Oct 28, 2025
    5.0
    Brooke was amazing with the deep clean! Going back in 2days to finish up. My new favorite dental office!
  • AT
    Audrey Thornley
    Oct 6, 2025
    1.0
    I had a wonderful experience in office for about a year and absolutely love Holly, the hygienist. However after being an established patient who has spent thousands of dollars with the practice, I cannot actually speak to the office to reschedule an appt. The email to contact no longer works. When I call and get the answering service I am told that I can't schedule an appt for 6 months! When I click on the website appts are shown available for next week. With all of the frustration I am choosing now to leave the practice and I can't even let the office know why as there is no way to contact them short of walking in. I think in an effort to streamline operations and not have anyone in office answer phones, they have completely lost connection and accessibility to patients. I hope they see this review so that at least Holly knows why I am leaving after she worked so hard to help me.
  • MM
    Ma Ming
    Sep 16, 2025
    5.0
    My whole family likes this place. Friendly staff, affordable charges. And Brooke always does a nice job cleaning my teeth. Love this place.
  • TA
    Tanner Abercrombie
    Jun 27, 2025
    5.0
    Holly was amazing! She is by far the best hygienist I’ve been to in my entire life!

Frequently Asked Questions About Crabapple Family Dentistry

What are the operating hours of Crabapple Family Dentistry?

Crabapple Family Dentistry is open Monday through Thursday from 8:00 AM to 4:00 PM and is closed on Fridays, Saturdays, and Sundays.

What dental services does Crabapple Family Dentistry offer?

They offer dental services including dental cleanings, oral exams, teeth whitening, and fillings.