Jupiter Drugs & Medical Supplies

Reviews

• JJ

  JR Jaeger

  1 day ago
  1.0
  I'm disappointed that I'm in the position to write this negative review. I had so much hope that Jupiter Drugs would become my new, hometown drug store. I had been told many good things about it from people that had gone there years ago. On my first visit my Rx couldn't be found because my birthday was entered inaccurately (ok, human error I thought). That day I met Sanette. She took me to a private room for a consultation regarding the purpose and use of my medicine. Though she never introduced herself as the Pharmacist, I greatly appreciated learning and listening to her. I left very happy and excited to think I'll have a place to come to for my medical needs. I called her days later because I thought I might be having a side effect to the medicine. When I called to ask her, she became defensive. She showed no empathy, and repeated things that she told me when I met with her previously. I tried explaining that what she was saying wasn't relevant to what was happening to me, yet she would 't hear me. I asked her if there was something I could take that could help. She showed no patience, and her reply was as if I was dumb and she offered no advice. I returned to pick up my next Rx. Once again, the Pharmacy Technician could not find my Rx because this time they spelled my name wrong. After I paid for my Rx I was told that Sanatte wanted to review my meds. When she came to the counter, I shared with her that the Rx was supposed to be a troche and not ointment. She then became curt, condescending and reactive telling me that the Rx is a lotion NOT an ointment! I calmly replied that my doctor and I agreed that I would take a troche. Once again with a reactive tone she told me that is not what the Rx says. I asked her why she is being so reactive. With an uptight face, staring me down she denied what I said. I replied that it's Friday after 5:00pm and my doctor's office is closed. I said that I wouldn't take the medicine because it isn't what my doctor discussed with me. With an attitude she abruptly told her technician to give me my money back. When I questioned her tone and lack of customer service, she told me she isn't being reactive. I told her to look at the cameras she has on her wall so she can see her rude attitude towards me and that I would not be coming back to their pharmacy. I asked the tech who is the owner/manager. He told me that she is. I said, 'Well then, I'll share this awful experience through my review and let my doctor know". When I got home, I went to look at the reviews online. I saw that several other people had similar complaints. Evidently, this is not the same supportive small business that it once was.
• PP

  Pat Pratico

  Dec 24, 2025
  5.0
  Jonas and the rest of the staff are extremely committed to helping the customer, even jumping through hoops to Fed Ex medication to me while traveling for the holidays!
• DS

  Diane Smith

  Nov 13, 2025
  1.0
  This use to be a reputable business now has the worst customer service. Steve is rude and a poor sales person. My family will never do business at this place again. I will also tell everyone I know. There are nicer medical supply stores in North County.
• TJ

  Teresa Judy

  Oct 17, 2025
  5.0
  They have been very helpful getting my RX's transferred from Tennessee. They always have a smile on their face or in their voices! Outstanding pharmacy!!!!!
• CD

  Chris Durlach

  Oct 14, 2025
  4.0
  Had to go far for CPAP hose which used to be in most CVS, Rite Aid stores.

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