Business Details
About
OpticianSunglasses StoreContact Lenses Supplier
Stop by for high-quality prescription glasses starting $95, plus sunglasses, progressives, contact lenses, and eye exams. Plus, meet friendly advisors and top-notch optometrists to help you find the perfect pair.
Details
- DeliveryNot available
- Requires appointmentAvailable
- Credit cardAvailable
- DebitAvailable
Location
Warby Parker St. Johns Town Center
4712 River City Dr., Jacksonville, FL
32246, United States
Hours
Reviews
4.7
255 reviews
5 stars
232
4 stars3
3 stars2
2 stars3
1 star
15
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff is consistently described as friendly, knowledgeable, and helpful, providing excellent customer service experiences.
Product Selection
Customers appreciate the wide variety of stylish and affordable frames available at the store.
Store Experience
Many reviews highlight a welcoming and organized store environment, making the shopping experience enjoyable.
Mixed Experiences
While most feedback is positive, there are a few reports of poor customer service and delays in receiving glasses.
- BGboox guyguyDec 28, 20255.0The staff is just very kind and helpful, I think the person that helped us is called John and he was super helpful made the experience very nice.
- PDPatti DoughertyDec 23, 20255.0My glasses broke on the bridge when cleaning a little over a year after buying them. Trying to resolve the issue over their 800# was a nightmare. We eventually drove the hour to the St. John Town Center store where we purchased them and had the excellent customer care we have experienced previously! Corporate should pay attention! Thank you to Misty , the store manager and the other associate that helped us!
- DTDallisa ThorpeDec 23, 20255.0I had a wonderful experience at the Warby Parker eyeglass store. The optician and manager, Bryant was extremely attentive, patient, and took the time to help me find glasses that best suited my vision needs. He showed genuine compassion and made the entire process easy and comfortable. The quality of service was excellent—quick to respond to calls, very friendly, and professional. This was my first time shopping here, and it was a very pleasant experience. I’m happy with my purchase and would highly recommend this location to friends and family!
- AKAlan KaneDec 23, 20255.0I was the only one there when I first walked in but they made me feel welcomed. The lady that helped me, spent a lot of time looking for the frame that would best fit me and look good. I tried on several pairs before deciding on one. Even the other staff members helped in the decision. I already had my prescription. A very good experience.
- MEMistie EltrichDec 22, 20255.0Fun time trying on glasses. Staff was helpful and honest about the looks. Easy check out.
Frequently Asked Questions About Warby Parker St. Johns Town Center
What should I bring?
You don't need anything but your eyeballs to peruse and try on our frames. If you're planning to purchase prescription frames or contacts, it's helpful to have a digital or physical copy of your current prescription. If you'd like to pay with an [FSA or HSA](https://www.warbyparker.com/flexible\-spending\-accounts) card, remember to bring that along, too. This is a cashless location, so we only accept payments from credit and debit cards.
Do you accept vision insurance?
We're in\-network with several major insurance carriers, and we also make it easy to use out\-of\-network benefits. (Coverage may vary by location or plan.) Get all the details [here](https://www.warbyparker.com/insurance).
Do you offer measurements and adjustments?
Yes! We can take any optical measurements needed to complete your order—and if your frames don't fit perfectly on arrival, an optician is available for adjustments.Plus: Every Warby Parker frame comes with complimentary adjustments for life. Swing by any time for a tuneup.
Do you accept returns and exchanges?
Yes, indeed. We have a 30\-day, hassle\-free return or exchange policy for all of our eyewear and accessories. Whether you purchased online or in a Warby Parker store, we can help you out.We also accept returns and exchanges for contact lenses within 30 days of purchase if they're in their original, unopened box.
Do you offer gift cards?
So glad you asked—yes, we do. You can purchase physical gift cards online or in stores. Need it this second? We offer [e\-gift cards](https://www.warbyparker.com/gift\-card), too!
What items should I bring when visiting Warby Parker St. Johns Town Center?
Bring only your eyeballs to try on frames. For prescription glasses or contacts, it's helpful to have your current prescription. If paying with an FSA or HSA card, bring that too. This location accepts only credit and debit cards, no cash.
Does Warby Parker St. Johns Town Center accept vision insurance?
Yes, they are in-network with major insurance carriers and facilitate out-of-network benefits, though coverage may vary by location or plan.
Are optical measurements and adjustments available at this store?
Yes, optical measurements are offered to complete your order, and an optician is available for adjustments. Complimentary frame adjustments for life are provided at any Warby Parker store.
What is the return and exchange policy at Warby Parker St. Johns Town Center?
They have a 30-day, hassle-free return or exchange policy for all eyewear and accessories, including contact lenses if unopened and within 30 days of purchase, whether bought online or in-store.
Can I purchase gift cards at Warby Parker St. Johns Town Center?
Yes, physical gift cards can be purchased online or in stores, and e-gift cards are also available for instant delivery.
What are the store hours of Warby Parker St. Johns Town Center?
The store is open Monday to Friday from 10:00 AM to 6:00 PM, Saturdays from 10:00 AM to 7:00 PM, and Sundays from 11:00 AM to 6:00 PM.
Can I schedule an eye exam appointment at Warby Parker St. Johns Town Center?
Yes, appointments are required and can be booked online through their appointment reservation website for eye exams at this location.
Are there wheelchair accessible entrances and parking at Warby Parker St. Johns Town Center?
Yes, the store has wheelchair accessible entrances and parking to accommodate customers with mobility needs.
What nearby places can I visit before or after shopping at Warby Parker St. Johns Town Center?
You can visit nearby stores and eateries such as California Pizza Kitchen for a meal, Sur La Table for kitchenware shopping, or check out The Art of Shaving for grooming products, all conveniently located within the St. Johns Town Center area.
How can nearby stores like Oakley and GapKids complement my shopping experience at Warby Parker?
After finding eyewear at Warby Parker, you can shop for sports wear at Oakley or pick up children’s clothing at GapKids, all located nearby for a convenient and diverse shopping trip.
Is Warby Parker located in a specific neighborhood that might influence my visit?
Yes, Warby Parker St. Johns Town Center is located in the Windy Hill neighborhood, a vibrant shopping area in Jacksonville, making it easy to combine your visit with nearby attractions and stores.