Value Care At Home

Reviews

• MD

  Megan Desmond

  Jul 29, 2025
  5.0
  I had an emergency situation while my father was in assisted living and it turned out he needed memory care. I called value care desperate and within a few hours, they had someone at the facility with my father while he was waiting for placement in memory care. The staff called me, let me talk to my father; they laughed together, took him out for a walk by the pool. He really enjoyed the time spent with them. I never write reviews, but in times like these when you need help for your loved ones, an agency pulling through so quickly means the world! I will certainly stay loyal and use them again!
• TF

  Tony F

  Feb 25, 2025
  5.0
  We've been using ValueCare for a few months to assist Mother-in-law with care services. This agency is stellar, customer service is right on, and the aide is very attentive, compassionate, and caring. We are thrilled with them!
• LW

  LISA WILSON

  Feb 29, 2020
  5.0
  I was recommended to Value Care at Bethseda West Hospital after my mom needed a private aide when she was a patient there. My mom has dementia and she sustained a broken hip after a fall. The professionalism and kindness of everyone involved in the office was outstanding. The staff listened to my concerns and needs and provided excellent caregivers in the hospital and than at the rehab she was in. I would love to give a shout out to the best caregiver Monique who was very kind and compassionate with my mom. She was an angel and I will never forget her. You cannot go wrong with this well managed agency and their outstanding caregivers.
• TT

  turquoise

  Aug 31, 2019
  1.0
  So far they are batting 1000% at being awful. 1. First caregiver was good although she parked in two neighbors' driveways even though our address is clearly visible. 2. Second caregiver went into the wrong house, sat down and would NOT leave because she said, "This is the right address and I am staying". (My 95 year old neighbor was terrorized and went to turn on the home alarm. She thought it was a home invasion at 10PM.) Even though her client's name was a man's name, she would not admit that she was in the wrong house where no man lived. 3. I saw a strange car parked in my elderly neighbor's driveway and figured it was the aide so I retrieved her. 4. When the aide was not texting, she was sound asleep through the night and my husband had to scream for her dozens of times. (I slept in the other part of the house with a closed door). She sat right outside his door. He had accidents in the bed throughout the night which were not really accidents but her fault. There were several thunderstorms in the night (that woke us up). When my husband asked her if she heard the thunderstorms, she said, "No". 5. He dismissed the aide. She REFUSED to leave our home until her shift was up. I cleaned up the bathroom and had to dispose of the trash and sanitize the area. (For future reference, in America we can ask anyone to leave our home if they do not have a warrant.) 6. This morning (as we wait for another aide) we receive a broken english message (could not understand). It was the aide that was supposed to be here in 10 minutes. We called the agency to learn that our aide has canceled the day and they MIGHT be able to send someone else. "Might". 7. The whole neighborhood knows our business now and we have no one to care for my husband. 8. I leave this up to you to decide if this is a decent agency.

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