Progressive Dental Arts

Reviews

• FS

  Fatrusas Shigib

  Dec 19, 2025
  1.0
  Imagine being in a desperate amount of pain and calling your dentist, only to be met with someone who is unbelievably cavalier, dismissive, and cruel. I had an incredibly upsetting experience with Progressive Dental Arts during a dental emergency. I was in severe pain and called the office desperate to be seen. The person on the phone was shockingly dismissive and cavalier. I was told to “just take Tylenol” and initially refused an appointment altogether. I had to beg to be seen before they finally gave me an appointment for the next day. When I came in, the dentist himself seemed uninterested but at least attentive enough to recognize and acknowledge I was genuinely in pain and needed treatment. However, he said he didn’t have time to treat me that day and suggested it could be done within the next couple of days. An assistant or hygienist assured him they would “find a slot” and not to worry. That turned out to be completely untrue. When I went to the front desk, I was told the next available appointment was two weeks later. I was stunned. The front desk staff were cold, dismissive, and uninterested. I explained that I couldn’t eat, that I was in constant pain, and that I was desperate for some kind of help. I was so hungry I could have cried. Their demeanor alone was deeply troubling, especially in a healthcare setting where patients are vulnerable and in pain. I explained repeatedly that I hadn’t been able to eat and was desperate for help. I was briefly offered a last-minute partial solution with one hour’s notice, which would have interfered with my job. When I asked if it could be scheduled later that day, they refused to budge. Again, the issue wasn’t just scheduling — it was the lack of empathy and the outright cruelty in how I was spoken to. I later called back asking to speak with a dentist, hoping that if a dentist understood I would be left untreated for weeks, they might offer at least a temporary solution. The person on the phone scoffed and told me I couldn’t speak to a dentist and should just take ibuprofen. My pain was dismissed entirely. I eventually found another dentist who was compassionate, listened carefully, and explained that the treatment Progressive Dental Arts proposed wouldn’t have worked anyway and could have made things worse. I am grateful I didn’t proceed — I would have paid for ineffective treatment while continuing to suffer. This practice feels like it’s been on a downward slope for a while. They are clearly overwhelmed and juggling too many patients, and their attitude reflects that. They may not miss losing one patient, but for new patients — don’t bother. If you’re in pain and need compassion or timely care, look elsewhere.This practice feels overwhelmed, overbooked, and indifferent to patient suffering. If you are a new patient or someone who values compassion and timely care, I would strongly recommend looking elsewhere. Their attitude makes it clear they don’t need or want more patients.
• TM

  Terri McGrath

  Dec 10, 2025
  4.0
  I was scheduled for my biannual cleaning appointment and it went very well. However, I ended up waiting almost a half hour for the dentist to come and check everything, but, it turned out that he had left the building. Now, I have to go back on Friday.
• RO

  Reynold Olliver

  Nov 12, 2025
  5.0
  I had my wisdom teeth taken out by Vinh Nguyen, D.M.D. And he was very quick, and very thorough. And he continuously checked on me asking if I was good throughout the procedure. Definitely would recommend him and this establishment to everyone else. Thank you guys so much.
• RR

  Rose

  Nov 12, 2025
  1.0
  Started working with this office a few years back and for about 2 years I had a good experience. After that however it became very difficult to secure even a 6 month appointment and I went about 2 years without a dental check up, the last time I was there the staff was not very courteous and were sort of dismissive. So I am done with this office, and would not recommend it to anyone
• SC

  Samantha Covey

  Oct 22, 2025
  5.0
  I am admittedly not an easy patient per se, I have serious dental anxiety/fear and it often gets the best of me. I was very worried about how my office visit was going to go, all of the staff at this office were INCREDIBLE. From scheduling my appointment to my exam/x-rays and eventual extraction. Jenn and Dr. Vinh are a dream team. They both walked me through every step, hyped me up and when I forgot my headphones, the doctor allowed me to use his headphones and his phone to listen to music to distract myself. I have never been treated so kindly in a medical setting. HIGHLY recommend this practice and doctor specifically. I look forward to returning for the rest of my dental needs. ❤️ Thank you!

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