Business Details
About
Occupational MedicineUrgent CareMedical ClinicPhysical Therapy
Concentra provides occupational health services to employees, which includes injury care, physical therapy, drug testing, physical exams, urgent care and preventive wellness programs.
Details
- RestroomNot available
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
3.8
996 reviews
5 stars
559
4 stars
112
3 stars
66
2 stars
53
1 star
206
What are people saying?
AI-generated from recent customer reviews
Staff Professionalism
Many customers praised the staff for being friendly, professional, and caring during their visits.
Long Wait Times
Numerous reviews highlighted excessive wait times, often exceeding scheduled appointment times, leading to frustration among patients.
Appointment Issues
Several customers reported confusion regarding appointment scheduling, with some being turned away or experiencing delays despite having appointments.
Overall Experience
While many had positive experiences with staff and care, the overall service was marred by complaints about organization and efficiency.
Cleanliness and Environment
Some reviews mentioned cleanliness and comfort issues within the facility, impacting the overall patient experience.
- PUPam UllrichNov 17, 20255.0Past experience at this location was not good. There seems to be new employees at the front desk and the attendant that helped me was very kind and helpful and then the lady that I had my procedure with was quick. Thorough knew what she was doing.
- KHKay HNov 10, 20255.0I’ve came here 3 different times after being hurt at work. What can I say? I chose physically demanding professions. Haha. They have taken such great care of me every time. They have very knowledgable and charismatic Drs & staff. They are fun as well as sympathetic . Jay is awesome , me and my daughter always look forward to seeing him there. Eisha (may have spelt it wrong) is always so kind and friendly . I work in the health care field too and I know it can be very stressful . These employees make it look so easy though. Even the physical therapy department is amazing . Im 27 years old and after hurting my back last year I learned all the things I wasnt able to do without pain and it made me feel very bad about myself. Physical therapy pushed me to get better . They treated me with compassion and pushed me just the right amount. I gained my confidence back and got to meet some pretty great people along the way. Thank you all for everything you do. :)
- YGYeisid GozzoNov 10, 20255.0I failed to appreciate that an order placed my employer had an expiration time. I arrived with little time left on a work critical matter. The staff were very understanding and worked to get me through asap. They were kind and understanding although the error was completely mine.
- ACAbby CruzNov 3, 20255.0The staff was very friendly and efficient. For a work physical and drug screening I was done in an hour. The PA I saw for my physical was amazing and did a very thorough job! The medical assistant was very nice and answered all of my questions. Overall I would recommend this facility and definitely go back there!
- XXXiaoOct 29, 20255.0I visited this walk-in clinic for treatment of a scalp laceration, and the experience exceeded my expectations from start to finish. The staff was prompt, attentive, and genuinely caring — they made sure I was comfortable and informed every step of the way. The doctor who treated me was exceptional: skilled, patient, and thorough in explaining the procedure and aftercare. My wound was handled with precision and healed beautifully thanks to their attention to detail. It’s rare to find a clinic that combines both medical expertise and genuine compassion like this one. Highly recommend to anyone in need of care!
Frequently Asked Questions About Concentra Urgent Care
What services does Concentra Urgent Care in Norwich provide?
Concentra Urgent Care offers occupational health services including injury care, physical therapy, drug testing, physical exams, urgent care, and preventive wellness programs.
Where is Concentra Urgent Care located in Norwich, CT?
Concentra Urgent Care is located at 315 W Main Street, Norwich, CT 06360, USA.
What are the regular operating hours for Concentra Urgent Care?
Concentra Urgent Care is open Monday to Friday from 8:00 AM to 5:00 PM, and closed on Saturdays and Sundays.
Is Concentra Urgent Care open on holidays?
Concentra Urgent Care is closed on several holidays including November 27, 2025, December 25, 2025, and January 1, 2026. On December 24, 2025, it is open from 8:00 AM to 3:00 PM.
What payment options are accepted at Concentra Urgent Care?
Concentra Urgent Care accepts American Express, Cash, Check, Discover, MasterCard, and Visa.
Does Concentra Urgent Care have wheelchair accessible restrooms?
Yes, Concentra Urgent Care has wheelchair accessible restrooms but does not have standard restrooms.
Which nearby places can I visit along with Concentra Urgent Care in Norwich?
Nearby you can find Surplus Office Furniture, SHOENIVERSE shoe store, and KickAsh Studio LLC spa for shopping and wellness activities.
Are there dining options near Concentra Urgent Care?
Yes, you can enjoy meals at nearby places like Olde Tymes Restaurant and Fat Cat Grill & Bar, both popular local dining spots.
Where can I find other medical or health services near Concentra Urgent Care?
MinuteClinic at CVS is located nearby, offering pharmacy and public health clinic services for additional medical needs.
How can nearby financial services assist me when visiting Concentra Urgent Care?
Nearby financial services like Western Union and Jody Jordan State Farm Agent can help with money transfers and insurance matters, which might be useful for handling billing or claims.