The dental hygienists and doctors are consistently praised for their kindness, patience, and ability to make children feel comfortable during visits.
Administrative Issues
Several customers reported frustrations with the front desk and billing department, citing unhelpful attitudes and billing errors.
Positive Environment
The office is described as clean, kid-friendly, and welcoming, contributing to a positive experience for both children and parents.
Communication Concerns
Some reviews highlighted issues with communication among staff, particularly regarding appointment scheduling and treatment discussions.
Overall Satisfaction
Despite some administrative challenges, many customers expressed high satisfaction with the dental care provided and recommended the practice.
GB
Gunita Balek
Oct 1, 2025
2.0
I’m not someone who usually writes negative reviews, but I’ve been struggling with the Norwalk office for quite some time. I’ve been bringing my son here since he was 2 years old, and I want to emphasize that Dr. Leigha (who is not there anymore) and the hygienists have always been wonderful - caring, patient, and professional.
Unfortunately, the issue has consistently been with the front desk and billing department. I’ve been charged multiple times for services that my insurance had already paid for. Each time, I’ve had to spend hours on the phone trying to resolve the billing errors, only to be met with unhelpful attitudes from the manager and front desk staff.
It’s incredibly frustrating to trust an office with your child’s care but feel so stressed every time you need to deal with billing. While we’ve been happy with the dentist and hygienists themselves, the administrative side of this office has made it very difficult to continue here.
MC
Marie Cantave
Aug 13, 2025
5.0
Good accommodation services is exceptional. And people over there are very nice.
ZZ
Z
Jul 30, 2025
5.0
10/10 recommend this place. My daughter is non-verbal/autistic and they work so well to fit her needs. The dental hygienist (I think that's the title) was an absolute gem. She was so nice and worked so well to make sure my daughter was comfortable. She let her take her time, let her touch the tools and really was just over all a sweet heart. I'm so grateful for this place. The main receptionist (I wish I knew her name) is also the sweetest. God bless them all!
LG
Lesley Gyorsok-Kirschner
Jul 26, 2025
5.0
This practice is really exceptional and they do an amazing job of really making the dental experience positive. The office staff are extremely helpful, very accommodating and friendly. The dentists and hygienists are amazing and very child centric. I would highly recommend this practice. Very professional and calm environment.
LM
Lisa Montalvo
Jul 23, 2025
5.0
Kids first Dentistry has an amazing TEAM! I've been taking my kids since they were toddlers and every visit from the front desk, hygienist and Doctor, they made sure to give my babies their undivided attention. They talk to the kids, listen and engage making sure the kids are always comfortable before starting any procedure. My children always look forward to going in for their cleanings and I am truly grateful to the staff! Patient, sweet, polite and endearing each and every one there!
Frequently Asked Questions About Kids First Dentistry & Orthodontics Norwalk
What services does Kids First Dentistry & Orthodontics Norwalk offer?
Kids First Dentistry & Orthodontics Norwalk provides dental and orthodontic services for children.
What are the regular business hours for Kids First Dentistry & Orthodontics Norwalk?
The office is open Monday from 9:00 AM to 6:00 PM, Tuesday and Thursday to Friday from 8:00 AM to 5:00 PM, Wednesday from 9:00 AM to 6:00 PM, and Saturday from 8:00 AM to 1:00 PM. It is closed on Sundays.
Is Kids First Dentistry & Orthodontics Norwalk open any additional hours?
Yes, it is also open on the 3rd Saturday of each month.
Where is Kids First Dentistry & Orthodontics Norwalk located?
It is located at 493 Wesport Ave, Fairfield, Norwalk, CT 06851, United States.
How can I make an appointment at Kids First Dentistry & Orthodontics Norwalk?
You can make an appointment through their online reservation system at https://app.nexhealth.com/appt/north-american-dental-group-production?lid=24264,24265,24266 or call main phone number +1 203-255-6851.
What is the website for Kids First Dentistry & Orthodontics Norwalk?
The website is https://kidsfirstdentistry.com/norwalk-location.
Are there other dental services near Kids First Dentistry & Orthodontics Norwalk?
Yes, nearby dental and orthodontic services include First Impressions Orthodontics, Kids First Pediatric Dentistry - Norwalk, Facial Pain Associates, Connecticut and New York TMJ, and Smile Direct Club.
What nearby places can I visit after my appointment at Kids First Dentistry & Orthodontics Norwalk?
After your appointment, you might enjoy visiting the Music Theatre of Connecticut for live performances or grab a meal at Godavari (Indian restaurant), Burger King, or Popeyes® Louisiana Kitchen.
Are there transportation or rental services near Kids First Dentistry & Orthodontics Norwalk?
Yes, nearby offerings include Enterprise Rent-A-Car for car or truck rentals and AAA Norwalk for insurance services.
Where can families find additional child-related services near Kids First Dentistry & Orthodontics Norwalk?
Families can find daycare and preschool services at Bright Beginnings Early Childhood Program and dance classes at Dansue Dance Fitness nearby.