Business Details
About
Home Health Care Service
For over 20 years, TheKey has provided trusted in-home care for seniors and adults with disabilities to achieve successful long-term aging at home. Our highly trained caregivers can provide in-home care, respite care, senior personal care, elder care, and companionship. Our Balanced Care Method emphasizes a healthy mind, body, and spirit - so our clients can live happier, healthier lives at home. We understand that everyone's situation is unique, and we create personalized care plans in collaboration with you to ensure the best possible care. TheKey provides service 24/7—during holidays, weekends, evenings and overnight. Call us today to see how TheKey can improve your loved one's quality of life.
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4.9
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- SMSamantha MeisterDec 24, 20245.0This company was amazing and such a blessing for my family! Their beginning process and in person assessment of my grandmother was amazing, especially in her home where she was comfortable made it 10x better. This is the type of service that we were looking for and it meant so much to our family. With the help of this agency, we were able to keep your grandmother home where she wishes to be. 10 out of 10 for this company!
- AMAnn MarieMar 12, 20205.0A very amazing company and staff, very reliable and affordable
- JGjenny gliddenJun 17, 20195.0Can't thank the staff at Home Care Assistance enough for the caring and professionalism they have shown us. Michelle has been my father-in-law's caregiver and she has been so amazing. She has cared for him with respect, kindness and the utmost professionalism. My in-laws left the country for a few months and we will miss having Michelle coming in the morning with her cheery smile, warm personality and heartfelt caring for our loved one. Also would like to thank Anja and the office staff for finding the perfect person for us. We've worked with other agencies in the past but Home Care Assistance seems to really take the time out to understand their client's needs and find the right fit for them.
- JWJim WiegersSep 18, 20185.0This is one of the best services available. Outstanding company and people who really care and go the extra mile.
Frequently Asked Questions About TheKey - Senior Home Care
What is home care?
Home care is a supportive service provided by a professional caregiver in the home or community where a resident lives (in addition to facility supports) for peace of mind, companionship, and personal care. Caregivers can perform tasks such as running errands, preparing meals, assisting in the shower, fall prevention, and initiating brain stimulation activities to stimulate cognitive function.
How do I find the best caregiver for my loved one?
The best caregiver is an experienced professional who has the training and skills to support your loved one’s care needs. It’s also imporatnt to find a caregiver who’s extremely reliable, has back-up if necessary, and is a good fit in terms of personality and shared interests.
How much does home care cost?
Home care is typically billed by the hour, so the cost depends on the number of care hours per week and can vary slightly by region. Most families pay out-of-pocket for their care or use long-term care insurance.
How are you protecting your clients from COVID-19?
We follow infection mitigation best practices and safety protocols, informed by the CDC and local authorities, and provide appropriate PPE to our caregivers. The majority of our caregivers and Care Team members are fully vaccinated against COVID-19.
Is a home care agency better than hiring a private caregiver?
If you value safety, security, and reliability, yes. A quality home care agency is insured and also manages the performance and scheduling of its caregivers, handles billing and payrol, and has back-up caregivers to fill in when needed. With a private hire caregiver, you’re responsible for setting up payroll and withholding taxes, caregiver vetting and background checks, and purchasing sufficient liability insurance to cover any accidents or injuries in the home.
Will my long-term care insurance cover home care?
It depends on your policy. If this is your first time using your benefits for home care, it’s best to contact your insurance provider to be sure that you have an active claim, confirm any applicable elimination period, and clarify the services covered under your policy. TheKey is an approved provider with most major Long-Term Care (LTC) insurance carriers-and we have a free service to help our clients navigate all aspects of the claims process.
If you need long-term care insurance help to initiate a new claim or need guidance with an existing claim, we have a dedicated team of long-term care insurance experts ready to help.
What’s the best home care?
The best home care is provided by reliable, professional caregivers who are trained and backed by home care agency that’s insured, providing oversight, care guidance, and back-up caregivers as needed.
What types of in-home care services does TheKey - Senior Home Care provide?
TheKey offers in-home care, respite care, senior personal care, elder care, and companionship services with a focus on a healthy mind, body, and spirit through their Balanced Care Method.
How does TheKey ensure the quality and reliability of their caregivers?
TheKey employs reliable, professional caregivers who are trained and supported by an insured home care agency providing oversight, care guidance, and back-up caregivers if needed.
What is home care according to TheKey's services?
Home care is supportive service provided by a professional caregiver in a resident's home or community, including tasks like errands, meals, personal care, fall prevention, and cognitive activities.
How much does home care typically cost with TheKey?
Home care is usually billed by the hour, with costs depending on hours used per week and region; most families pay out-of-pocket or use long-term care insurance.
Is TheKey a better option than hiring a private caregiver?
Yes, because TheKey offers insured, reliable agency services including caregiver management, billing, and backup, unlike private hires where you handle payroll and vetting.
Does long-term care insurance cover home care with TheKey?
Coverage depends on your policy. TheKey is approved by most major LTC insurers and offers free assistance to navigate the claims process.
What safety measures does TheKey take against COVID-19?
They follow CDC and local guidance, provide PPE to caregivers, and the majority of caregivers and care team members are fully vaccinated.
Where is TheKey - Senior Home Care located and what are their operating hours?
TheKey is located at 370 James Street, Suite 202, New Haven, CT 06513, and operates 24/7 including holidays and weekends.
What nearby places can I visit before or after meeting with TheKey in New Haven?
You can visit nearby places like Achievement First school, Chabaso Bakery for fresh baked goods, or Paint Social Art New Haven for entertainment and art.
How can nearby services like Concentra Urgent Care and TotalCare Home Care complement the services offered by TheKey?
Concentra Urgent Care offers physical therapy and urgent care, while TotalCare Home Care also provides home health care, which can complement TheKey's senior home care services for comprehensive support.
Are there community resources near TheKey location that support families and seniors?
Yes, nearby organizations like Workforce Alliance, United Way of Greater New Haven, and DSS Of New Haven offer community and social services that may benefit families and seniors.