Business Details
About
Home Health Care ServiceHome Care Assistance
For over 20 years, TheKey has provided trusted in-home care for seniors and adults with disabilities to achieve successful long-term aging at home. Our highly trained caregivers can provide in-home care, respite care, senior personal care, elder care, and companionship. Our Balanced Care Method emphasizes a healthy mind, body, and spirit - so our clients can live happier, healthier lives at home. We understand that everyone's situation is unique, and we create personalized care plans in collaboration with you to ensure the best possible care. TheKey provides service 24/7—during holidays, weekends, evenings and overnight. Call us today to see how TheKey can improve your loved one's quality of life.
Location
Hours
Reviews
4.9
39 reviews
5 stars
37
4 stars
2
3 stars0
2 stars0
1 star0
- MBMichelle BarryMar 17, 20255.0We needed a temporary care giver for my mother in law. The Key was amazing and so helpful to work with and more importantly our care giver was excellent. Our transition was seamless, I would highly recommend The Key to anyone and hope to work with them again in the future.
- NGNoah GuarinoDec 26, 20245.0Definitely recommend these folks. They are caring, knowledgeable, and reliable. Thank so much for your help!
- RHRachel HeinenMar 23, 20235.0the caregivers we used from Companions and Homemakers now called TheKey really helped my grandma. I’m so grateful for their help!
- MCM CohenNov 25, 20185.0In a crowded field of mediocre to poor home care providers, HCA really stands out from the pack as an exception. The response time and turnaround time on a Sunday to get help in place was amazing, and from there, everything good followed. Erik has built a truly customer-oriented business with easy accessibility and plenty of follow up. I can't recommend HCA highly enough for hassle-free care for your loved one.
- GLGARTH LAWRENCEJul 28, 20165.0My experience with Home Care Assistance of Fairfield has been one of complete satisfaction. My calls to them with any issue that I may have has been resolved immediately . I can confidently recommend their services to any one or any organization that may need such service.
Frequently Asked Questions About TheKey - Senior Home Care
What is home care?
Home care is a supportive service provided by a professional caregiver in the home or community where a resident lives (in addition to facility supports) for peace of mind, companionship, and personal care. Caregivers can perform tasks such as running errands, preparing meals, assisting in the shower, fall prevention, and initiating brain stimulation activities to stimulate cognitive function.
How do I find the best caregiver for my loved one?
The best caregiver is an experienced professional who has the training and skills to support your loved one’s care needs. It’s also imporatnt to find a caregiver who’s extremely reliable, has back-up if necessary, and is a good fit in terms of personality and shared interests.
How much does home care cost?
Home care is typically billed by the hour, so the cost depends on the number of care hours per week and can vary slightly by region. Most families pay out-of-pocket for their care or use long-term care insurance.
How are you protecting your clients from COVID-19?
We follow infection mitigation best practices and safety protocols, informed by the CDC and local authorities, and provide appropriate PPE to our caregivers. The majority of our caregivers and Care Team members are fully vaccinated against COVID-19.
Is a home care agency better than hiring a private caregiver?
If you value safety, security, and reliability, yes. A quality home care agency is insured and also manages the performance and scheduling of its caregivers, handles billing and payrol, and has back-up caregivers to fill in when needed. With a private hire caregiver, you’re responsible for setting up payroll and withholding taxes, caregiver vetting and background checks, and purchasing sufficient liability insurance to cover any accidents or injuries in the home.
Will my long-term care insurance cover home care?
It depends on your policy. If this is your first time using your benefits for home care, it’s best to contact your insurance provider to be sure that you have an active claim, confirm any applicable elimination period, and clarify the services covered under your policy. TheKey is an approved provider with most major Long-Term Care (LTC) insurance carriers-and we have a free service to help our clients navigate all aspects of the claims process.
If you need long-term care insurance help to initiate a new claim or need guidance with an existing claim, we have a dedicated team of long-term care insurance experts ready to help.
What’s the best home care?
The best home care is provided by reliable, professional caregivers who are trained and backed by home care agency that’s insured, providing oversight, care guidance, and back-up caregivers as needed.
What types of in-home care services does TheKey - Senior Home Care provide?
TheKey offers in-home care, respite care, senior personal care, elder care, and companionship services with a focus on a healthy mind, body, and spirit through their Balanced Care Method.
How does TheKey ensure the quality and reliability of their caregivers?
TheKey employs reliable, professional caregivers who are trained and supported by an insured home care agency providing oversight, care guidance, and back-up caregivers if needed.
What is home care according to TheKey's services?
Home care is supportive service provided by a professional caregiver in a resident's home or community, including tasks like errands, meals, personal care, fall prevention, and cognitive activities.
How much does home care typically cost with TheKey?
Home care is usually billed by the hour, with costs depending on hours used per week and region; most families pay out-of-pocket or use long-term care insurance.
Is TheKey a better option than hiring a private caregiver?
Yes, because TheKey offers insured, reliable agency services including caregiver management, billing, and backup, unlike private hires where you handle payroll and vetting.
Does long-term care insurance cover home care with TheKey?
Coverage depends on your policy. TheKey is approved by most major LTC insurers and offers free assistance to navigate the claims process.
What safety measures does TheKey take against COVID-19?
They follow CDC and local guidance, provide PPE to caregivers, and the majority of caregivers and care team members are fully vaccinated.
Where is TheKey - Senior Home Care located and what are their operating hours?
TheKey is located at 370 James Street, Suite 202, New Haven, CT 06513, and operates 24/7 including holidays and weekends.
What nearby places can I visit before or after meeting with TheKey in New Haven?
You can visit nearby places like Achievement First school, Chabaso Bakery for fresh baked goods, or Paint Social Art New Haven for entertainment and art.
How can nearby services like Concentra Urgent Care and TotalCare Home Care complement the services offered by TheKey?
Concentra Urgent Care offers physical therapy and urgent care, while TotalCare Home Care also provides home health care, which can complement TheKey's senior home care services for comprehensive support.
Are there community resources near TheKey location that support families and seniors?
Yes, nearby organizations like Workforce Alliance, United Way of Greater New Haven, and DSS Of New Haven offer community and social services that may benefit families and seniors.