Business Details
About
Occupational MedicineUrgent CareMedical ClinicPhysical TherapyConcentra Urgent Care
Concentra provides occupational health services to employees, which includes injury care, physical therapy, drug testing, physical exams, urgent care and preventive wellness programs.
Location
Hours
Reviews
4.0
1,160 reviews
5 stars
746
4 stars
116
3 stars
57
2 stars
57
1 star
184
What are people saying?
AI-generated from recent customer reviews
Wait Times
Many customers reported excessively long wait times, often exceeding 2-4 hours, leading to frustration.
Staff Professionalism
While some staff members were praised for their friendliness and professionalism, others were noted for being rude or unhelpful.
Facility Conditions
The facility was described as clean, but some customers mentioned cramped waiting areas and issues with staffing.
Customer Service
Several reviews highlighted positive interactions with specific staff members, particularly LeAnne, while others pointed out poor communication and service from front desk staff.
- NBNikki BurnetteDec 29, 20254.0When I called they told me the earlier the better. I get there and still have to wait almost 3hrs to be seen. Not a good look for holding your urine. The physical was okay, no problems there. The staff (some) needs a better attitude. Also said they were under staffed.
- JJJohn JakabDec 27, 20255.0Coming from Milford from the time walking in they are understanding and helpful with you and didn’t have to wait long with appointments maybe once since busy day for people getting hurt and when going in the room it’s expected to wait because a lot of people coming and going like every other doctor we go to but overall great and doctors and therapist are great also I also Highly recommend here in New Haven Ct better than Stratford Ct
- JAJEISSON AGUDELODec 22, 20255.0Stuff is super friendly and professionally at what they do
- BBbeatrizf31Dec 18, 20251.0No one answers the phone. They just hang up on you after being on hold over 6 minutes. Twice.
- SFStephen FitzpatrickDec 15, 20255.0Had to do a drug screen and it was quick and fast
Frequently Asked Questions About Concentra Urgent Care
What services does Concentra Urgent Care in New Haven provide?
Concentra offers occupational health services such as injury care, physical therapy, drug testing, physical exams, urgent care, and preventive wellness programs.
Where is Concentra Urgent Care located?
The urgent care center is located at 370 James Street, Suite 304, New Haven, CT 06513.
What are the operating hours of Concentra Urgent Care?
Concentra Urgent Care is open Monday to Friday from 8:00 AM to 5:00 PM and closed on weekends. Special holiday hours apply on certain dates, such as December 24th when it closes at 3:00 PM.
Which payment methods are accepted at Concentra Urgent Care?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
How can employers set up an account with Concentra Urgent Care?
Employers can set up an account by visiting the link provided in their featured message on their website.
Does Concentra Urgent Care offer services in languages other than English?
Concentra primarily provides services in English.
What nearby educational services can be found close to Concentra Urgent Care?
Nearby educational services include ACES - Area Cooperative Educational Services and Achievement First, useful for families who visit Concentra and are seeking educational resources.
What local community services are near Concentra Urgent Care?
Nearby community services like Workforce Alliance and United Way of Greater New Haven provide employment assistance and social support, which might benefit patients seeking additional help.
Are there home health care providers near Concentra Urgent Care?
Yes, nearby home health care providers include TheKey, TotalCare Home Care, Patient Care, and Elara Caring, which can support patients after treatment at Concentra.
How can I contact Concentra Urgent Care by phone or fax?
You can call them at +1 203-503-0482 and fax documents to +1 203-503-0492.