Business Details
About
Occupational MedicineUrgent CareMedical ClinicPhysical Therapy
Concentra provides occupational health services to employees, which includes injury care, physical therapy, drug testing, physical exams, urgent care and preventive wellness programs.
Details
- RestroomAvailable
- Wheelchair accessible restroomNot available
Location
Hours
Reviews
3.9
951 reviews
5 stars
586
4 stars
83
3 stars
59
2 stars
47
1 star
176
What are people saying?
AI-generated from recent customer reviews
Staff Professionalism
Customers consistently praised the staff for being friendly, helpful, and professional throughout their visits.
Wait Times
Many reviews highlighted long wait times, even for scheduled appointments, with some customers expressing frustration over delays.
Cleanliness
The facility was noted to be clean and well-maintained, contributing to a positive experience for many customers.
Service Efficiency
While some customers experienced quick service, others reported inefficiencies, particularly regarding the handling of appointments and walk-ins.
Customer Experience
Overall, customers expressed satisfaction with their experiences, often mentioning the caring nature of the staff and the quality of care received.
- DDDoretha DixonNov 17, 20254.0I came I when you first opened up and the service was quick, not much of a wait. The Staff there was very nice 🙂
- SMsandra moralesNov 17, 20251.0Was waiting there for two hours to be told that the copy machine was broken which she couldn’t make a copy of my ID and they never received my paperwork and even after they received my things they had me waiting an additional hour to call me in
- RDRaymond DavittNov 17, 20255.0Great staff. Great location. Very friendly. Was very nice to visit. Will be back.
- CCChristian CarvajalNov 17, 20251.0MAs did a great job but the doctor was rude, laughing at my symptoms, and trying to tell me how I felt. After my appointments, this concentra will be my last option.
- EGElizabeth GravesOct 27, 20255.0I visited Concentra in New Britain last Wednesday on October 22, 2025. My interaction with Ny and Merari was excellent. They were very kind and helpful. I wasn’t even in the office 20 minutes for my appointment. They were very thorough and knowledgeable. I would recommend this location to everyone.
Frequently Asked Questions About Concentra Urgent Care
What services does Concentra Urgent Care provide?
Concentra offers occupational health services including injury care, physical therapy, drug testing, physical exams, urgent care, and preventive wellness programs.
Where is Concentra Urgent Care located?
It is located at 972 W Main Street, New Britain, CT 06053, United States.
What are the regular hours of operation for Concentra Urgent Care?
Concentra Urgent Care is open Monday through Friday from 8:00 AM to 5:00 PM, and closed on Saturdays and Sundays.
Is Concentra Urgent Care open on holidays?
It is closed on Thanksgiving (Nov 27, 2025), Christmas Day (Dec 25, 2025), and New Year's Day (Jan 1, 2026). It has reduced hours on Christmas Eve (Dec 24, 2025) from 8:00 AM to 3:00 PM.
What payment methods does Concentra Urgent Care accept?
They accept American Express, cash, check, Discover, Mastercard, and Visa.
Does Concentra Urgent Care have restroom facilities?
Yes, there are restroom facilities available; however, wheelchair accessible restrooms are not available.
What languages are spoken at Concentra Urgent Care?
English is spoken at the facility.
What nearby restaurants can I visit before or after my appointment at Concentra Urgent Care?
Nearby eateries include Byg Daddy's Pizza, People's Choice Pizza, and Taqueria La Grande. These offer options ranging from American and Italian to Mexican cuisine.
Are there any nearby insurance agencies if I need assistance related to my visit?
Yes, State Farm Insurance, AAA New Britain Insurance, and Steve Westall - State Farm Insurance Agent are located nearby and can assist with insurance matters.
Can I find any community centers or services near Concentra Urgent Care?
Yes, the RNC Multicultural Community Center CT is close by, offering community services and non-profit support.