Business Details
About
Occupational MedicineUrgent CareMedical ClinicPhysical TherapyConcentra Urgent Care
Concentra provides occupational health services to employees, which includes injury care, physical therapy, drug testing, physical exams, urgent care and preventive wellness programs.
Details
- RestroomAvailable
- Wheelchair accessible restroomNot available
Location
Hours
Reviews
3.9
988 reviews
5 stars
616
4 stars
85
3 stars
61
2 stars
47
1 star
179
What are people saying?
AI-generated from recent customer reviews
Staff Performance
The staff is consistently described as friendly, professional, and attentive, providing excellent customer service.
Wait Times
Many customers reported long wait times, sometimes exceeding two hours, even with appointments.
Cleanliness and Atmosphere
The facility is noted for being clean and welcoming, contributing to a positive experience for visitors.
Communication Issues
Several reviews highlighted problems with communication among staff, leading to confusion and dissatisfaction regarding appointments and procedures.
- DBDiana BarrigaJan 5, 20265.0They are very professional and accommodating to whatever I needed. This is definitely a place I or anyone would continue coming to.
- RKRoland KelseyDec 30, 20251.0Not good at all the second time. Lady couldn’t get my blood out . Had to go back a third time. Third time good in and out.
- EMEleni MerrimanDec 29, 20255.0The staff and Doctor were very attentive and excellent. The Doctor was the best. Explained everything and was so caring.
- PTPamela Thompson-KellyDec 22, 20255.0I found the girls at the front desk to be very pleasant and helpful, nurse was nice and doctor was running behind but was thorough. I’m still waiting for my card to drive. Please advise. Pam.
- CSCassandra SantiagoDec 15, 20255.0I was in a great deal of pain when I started, but the physical therapist took the time to really understand what was going on and went into great detail to find the right approach for me. Within just a few visits, my pain was completely gone. The entire staff is incredibly caring and supportive, and I’m truly grateful for the help and compassion they provided throughout my treatment.
Frequently Asked Questions About Concentra Urgent Care
What services does Concentra Urgent Care provide?
Concentra offers occupational health services including injury care, physical therapy, drug testing, physical exams, urgent care, and preventive wellness programs.
Where is Concentra Urgent Care located?
It is located at 972 W Main Street, New Britain, CT 06053, United States.
What are the regular hours of operation for Concentra Urgent Care?
Concentra Urgent Care is open Monday through Friday from 8:00 AM to 5:00 PM, and closed on Saturdays and Sundays.
Is Concentra Urgent Care open on holidays?
It is closed on Thanksgiving (Nov 27, 2025), Christmas Day (Dec 25, 2025), and New Year's Day (Jan 1, 2026). It has reduced hours on Christmas Eve (Dec 24, 2025) from 8:00 AM to 3:00 PM.
What payment methods does Concentra Urgent Care accept?
They accept American Express, cash, check, Discover, Mastercard, and Visa.
Does Concentra Urgent Care have restroom facilities?
Yes, there are restroom facilities available; however, wheelchair accessible restrooms are not available.
What languages are spoken at Concentra Urgent Care?
English is spoken at the facility.
What nearby restaurants can I visit before or after my appointment at Concentra Urgent Care?
Nearby eateries include Byg Daddy's Pizza, People's Choice Pizza, and Taqueria La Grande. These offer options ranging from American and Italian to Mexican cuisine.
Are there any nearby insurance agencies if I need assistance related to my visit?
Yes, State Farm Insurance, AAA New Britain Insurance, and Steve Westall - State Farm Insurance Agent are located nearby and can assist with insurance matters.
Can I find any community centers or services near Concentra Urgent Care?
Yes, the RNC Multicultural Community Center CT is close by, offering community services and non-profit support.