Business Details
About
Home Health Care ServiceHospice & Long Term CareHome Nurses
Comfort Keepers Home Care provides personalized in-home care for seniors in Madison, CT, & the surrounding areas. Our customizable senior care plans help improve quality of life while maintaining independence.
Location
Hours
Reviews
4.3
12 reviews
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- MKMarie KallineyAug 22, 20251.0I would give zero stars if I could. I am bed-bound and I turned to Comfort Keepers because I needed reliable support. At first, the service seemed fine — the first 3 appointments went smoothly. But yesterday, I received a call from Melissa, who runs the office, saying my aid couldn’t come due to a family emergency. Although the aid was supposed to have arrived in under an hour, I understood, and simply asked that someone be sent today instead. Melissa assured me that would happen, and even gave me the name of the replacement. This morning, no one showed up. There was no phone call, no text, no explanation. I reached out to Melissa multiple times, across multiple platforms, and she did not respond for over two hours. When she finally did return my call, she was abrasive and defensive, never taking responsibility for or even acknowledging that she had made a commitment to me the day prior. No empathy, apology or acknowledgement of our prior conversation. I terminated my contract with them on the spot due to Melissa's disgraceful customer service. I was counting on this company during a very difficult and vulnerable time, and their lack of accountability left me stranded. For an organization that advertises dependable care, this was an unacceptable and distressing experience.
- PGProfessor Pamela GrayAug 1, 20235.0Comfort Keepers Madison is a reliable company. Very easy to schedule and to get confirm for your coverage needs. Kris Clemons is a gem. She is a hardworking and shows kindness to my mom and me. I can relax knowing that she is here when I need to go out.
- JPJean PisaniJul 22, 20234.0I’m grateful for Comfort Keepers sending Kris Clemons as my home aide. She’s on time, helps me with all my needs, cleans and cooks and also keeps me company. I miss her when she’s gone and I look forward to her being here. Only thing is I wish I had her a lot more.
- LMLoretta MilardoJul 21, 20235.0Kris is wonderful! She tends to all my mother’s needs and is a true friend to her! I can’t say enough about how much we appreciate her..,she’s like one of the family!
Frequently Asked Questions About Comfort Keepers Home Care
What types of services does Comfort Keepers Home Care provide?
Comfort Keepers Home Care offers personalized in-home care for seniors, including customizable care plans to improve quality of life and maintain independence.
Where is Comfort Keepers Home Care located?
Comfort Keepers Home Care is located at 150 Boston Post Rd, Madison, CT 06443, USA.
What are the business hours of Comfort Keepers Home Care?
Comfort Keepers Home Care operates 24 hours a day, 7 days a week.
How can I contact Comfort Keepers Home Care?
You can contact them by phone at +1 203-453-2100 or via email at ck785@comfortkeepers.com.
Does Comfort Keepers Home Care accept multiple payment options?
Yes, they accept payment by cash, check, Discover card, and invoice.
Which areas are served by Comfort Keepers Home Care?
They serve Madison, CT and surrounding cities including Middletown, Mystic, Waterford, Groton, Old Lyme, Old Saybrook, Niantic, East Lyme, New London, Oakdale, New Haven, East Haven, Branford, Guilford, and Clinton.
Are there any nearby professional services where clients can plan events or meetings?
Yes, The Work Station-Coworking Office and Event Space is nearby, offering event planning and professional services which clients might find useful before or after their visit.
What nearby wellness or physical therapy centers can clients consider in the Madison area?
Clients can also visit Peak Performance Therapy & Wellness and Shoreline Speech & Language Center nearby, offering physical therapy and wellness services.
Are there any local places for relaxation or fitness close to Comfort Keepers Home Care?
Yes, Jai Yoga Center for yoga and fitness instruction and Phoenix Massage for massage therapy are located nearby for client relaxation and wellness.
What nearby shopping options are available around Comfort Keepers Home Care?
Nearby shopping includes Filly Rose Bra Fitting Studio for clothing, Domestic Possessions for home goods and flowers, and The Madison Stock Exchange for antiques and furniture.