Pearle Vision

Reviews

• MM

  Marisa Marranzini

  Nov 5, 2025
  1.0
  My scheduled visit was canceled on the day prior via a confusing text message that had the date wrong. After then getting in for the next available appointment that met my availability about two weeks later, they were running significantly behind. There was a wait which extended my time away from work by about an hour. The doctor was not personable and was very short/brusque in her manner of speaking with me. The manner in which she provuded feedback was stressful and rude. I will not return to this location in the future. Sales staff and desk staff were noted to be helpful. Overall this was an unpleasant and time consuming experience, not at all recommended.
• FS

  Fay Seaforth

  Nov 1, 2025
  5.0
  Eddie Elias, LO is phenomenal! He takes great care of our family! The service he provides is amazing!
• BK

  B K

  Oct 27, 2025
  5.0
  I lost my glasses, no backup pair, so needed glasses and lenses as quickly as possible. Can hardly see without them. Denise took care of me, got me taken care of and out the door fast, same day, actually around 1 hour. That includes the phone calls, confirming availability, the drive to Hamden and fitting. Very appreciative! Thank you.
• JL

  JP’s Journey To a Healthier Lifestyle

  Oct 24, 2025
  1.0
  ⭐ Review of Pearle Vision – Hamden, CT Date of appointment: October 23, 2025 Original appointment time: 2:30 PM (rescheduled to 11:00 AM at the office’s request) I scheduled my eye exam several weeks in advance due to serious vision problems — including vision loss, difficulty reading, trouble recognizing faces, blurriness, and eye pain. The day before my appointment, I received a call from Pearle Vision stating that the doctor would be leaving early and asking if I could come in earlier. When I called back, I was initially told my appointment would need to be pushed back several weeks, even though I had already scheduled in advance. After explaining that I urgently needed to be seen, they agreed to move me to an 11:00 AM slot. When I arrived, I filled out the one page form and placed the clipboard and pen on the counter. At that point, I observed the receptionist and elderly tall slender built male doctor( i’m describing what he looks like because I never received his name) speaking and pointing in my direction while the receptionist repeatedly said aloud, “She’s going to be mad.” I was confused but said nothing. When my name was called, I was told that both my 18-year-old daughter and I needed to put on masks — even though I noticed that three other patients, all of whom were not wearing masks, were not asked to do so. The receptionist then said he would be performing my exam for the doctor. After a brief conversation about my symptoms — including seeing spots and light orbits before bed — he stopped the exam and told me the doctor “did not feel comfortable doing the exam.” He then gave me a card with contact information for other specialists and sent me away without care. I tried to contact one of the listed specialists, but they informed me that they don’t accept walk-ins and that Pearle Vision would need to send a formal referral before they could schedule me. I returned to the office to request the referral, but the receptionist was dismissive and unhelpful. Eventually, the store manager tried to intervene and promised to send a referral immediately, so I went to the specialist’s office — only to be told again that they had no record of me and no referral had been sent. After more calls and driving between locations, I was left without an exam, a referral, or any resolution. The entire experience was frustrating, unprofessional, and a complete waste of time and gas. I was made to feel unwelcome and unfairly treated. While I will not label the experience as racist, the behavior and inconsistency — especially compared to how other patients were treated — certainly raised concerns. Fortunately, when I called Milford Pearle Vision, they were kind, understanding, and assured me that I would be treated respectfully and receive care at their location. I’m proud that I kept my composure throughout the situation and did not allow frustration to change how I carried myself. I simply wanted an eye exam to help me see clearly again. This experience at the Hamden location, however, was deeply disappointing and could have been handled far more professionally.
• II

  Ian

  Oct 15, 2025
  1.0
  Someone here outwardly and obviously doesn't want to provide services to a specific group of people. So they do it reluctantly and discerningly. I can't find an OD around my area that accepts my insurance, or a carrier of it, without discrimination. I also do not want to go back into this office.

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