Business Details
About
Occupational MedicineUrgent CareMedical ClinicPhysical TherapyConcentra Urgent Care
Concentra provides occupational health services to employees, which includes injury care, physical therapy, drug testing, physical exams, urgent care and preventive wellness programs.
Details
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
3.9
1,678 reviews
5 stars
1,029
4 stars
164
3 stars
75
2 stars
85
1 star
325
What are people saying?
AI-generated from recent customer reviews
Long Wait Times
Numerous customers reported excessive wait times, often exceeding two hours, even with scheduled appointments.
Staff Professionalism
While many reviews praised the staff for being friendly and professional, there were also complaints about rudeness and unprofessional behavior from some employees.
Service Efficiency
Some customers experienced quick and efficient service, particularly for simple procedures, but this was inconsistent across visits.
Organizational Issues
Several reviews highlighted disorganization in handling appointments and patient flow, leading to frustration among customers.
- PMPaul Mayette1 day ago1.0I sat for half an hour in a dirty community area, with people behind the desk with a poor attitude. After I was called to go to an exam room and it was dirty as well and to wait for the Doctor to come in, mind you I was only there for a booster shot and waited for another half an hour staring at the vile of medication and the needle. There were about three other people in community area before I went into exam room. Doctor came in no conversation hardly didn’t seem like he knew what he was doing. I will never go to this place again, and made it know on Yelp as well
- DBDenise BrookmanJan 5, 20261.0I came in for a urine rest for work place was dead waited a hour they forgot I was there is what I was told omg horrible
- TFThomas FredoDec 29, 20251.0Lost paperwork that company sent over and never filed documents properly. There is definitely some medical malpractices done as well at this location.
- MMMichelle MorseDec 19, 20251.0Even with an appointment, wait time over an hour to be seen. Total disorganization. Techs very unprofessional and rude. Front desk short staffed - frazzrled, EVERY single time I have ever had to go there! They will take walk-ins before you, even if you have an appointment ... plan your whole day for pre-employment physical!!!
- MRMd RahmanDec 15, 20251.0A worst place. I am currently sitting at the East Hartford Concentra and have been waiting for more than an hour and a half. I came here with an appointment specifically to avoid a long wait, but it seems they do not care about appointments at all. When I called to schedule the appointment, I was placed on hold for 20 minutes. I do not think my review will matter to them, but what I have observed is that they primarily work with large companies and injury lawyers. Even when there are no other patients waiting, it does not seem to matter to them. If you come here, be prepared to spend several hours. A short while ago, I asked the front desk about my wait time and was told that I was “next,” which was clearly not true. Patients who checked in after me are being taken in before me. I am confident that they are employees sent by those companies. I will definitely not be returning here, and I will strongly discourage others from coming as well.
Frequently Asked Questions About Concentra Urgent Care
What services does Concentra Urgent Care provide?
Concentra offers injury care, physical therapy, drug testing, physical exams, urgent care, occupational health services, and preventive wellness programs.
Where is Concentra Urgent Care located?
It is located at 701 Main Street, East Hartford, CT 06108, USA.
What are the regular operating hours of Concentra Urgent Care?
Open Monday to Friday from 7:00 AM to 5:00 PM. Closed on Saturdays and Sundays.
Does Concentra Urgent Care observe any holiday hours?
Yes, it is closed on Thanksgiving Day, Christmas Day, and New Year's Day. On Christmas Eve, it is open from 8:00 AM to 3:00 PM.
What payment methods are accepted at Concentra Urgent Care?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Is Concentra Urgent Care accessible for customers with disabilities?
Yes, it has wheelchair accessible restrooms available.
What languages are spoken at Concentra Urgent Care?
Services are provided in English.
Which nearby fitness centers can I visit before or after my appointment at Concentra Urgent Care?
You can visit Thornton Martial Arts and Fitness or James Gadson School of Martial Arts, both offering fitness and martial arts training.
Are there convenient places nearby for mailing or shipping after visiting Concentra Urgent Care?
Yes, there are UPS Access Point locations nearby that provide courier and delivery services.
What local attractions are close to Concentra Urgent Care for some leisure time?
Nearby is Hockanum River Linear Park, a scenic park and river spot perfect for relaxation.