Concentra Urgent Care

4.1
633 reviews

About

Occupational MedicineUrgent CareMedical ClinicPhysical TherapyConcentra Urgent Care
Concentra provides occupational health services to employees, which includes injury care, physical therapy, drug testing, physical exams, urgent care and preventive wellness programs.

Details

  • RestroomNot available
  • Wheelchair accessible restroomNot available

Location

Concentra Urgent Care
11877 E. Arapahoe Road, Centennial, CO
80112, United States

Hours

Reviews

4.1
633 reviews
5 stars
414
4 stars
81
3 stars
28
2 stars
26
1 star
84

What are people saying?

AI-generated from recent customer reviews

Staff Professionalism

While some staff members were praised for their friendliness and professionalism, others were reported as rude and dismissive, particularly at the front desk.

Wait Times

Many customers experienced long wait times, often exceeding the estimated durations, leading to frustration and dissatisfaction.

Quality of Care

There were significant concerns regarding the quality of medical care, with reports of misdiagnoses and inadequate assessments, particularly for serious injuries.

Customer Service

Customer service varied widely; some patients reported excellent experiences while others faced unhelpful or unprofessional interactions.

Facility Conditions

Several reviews mentioned cleanliness issues within the facility, contributing to a negative overall impression.
  • JB
    Josephine Bowen
    Jan 5, 2026
    5.0
    The staff is friendly and quick!
  • KW
    Kenneth Ward
    Dec 23, 2025
    5.0
    It was good service nurse was nice it was a good experience, Doctor was helpful, would visit there again yes!
  • JC
    John Caughey
    Dec 18, 2025
    1.0
    I waited 4 HOURS for a DOT physical. If you are a company needing your driver's to update or obtain a DOT physical. This is not the place. When you ask the front desk how much longer, you are met with very rude answers.
  • HK
    Haley Knight
    Dec 11, 2025
    1.0
    Concentra should be ashamed of the level of “care” they provide. What happened to us wasn’t a simple oversight — it was reckless, lazy, and downright dangerous. My boyfriend went in with a clearly serious knee injury, and the provider didn’t bother to look at half of his symptoms. She didn’t check mobility, didn’t assess nerve involvement, and didn’t even ask basic diagnostic questions. She didn’t even check whether he could move his toes — which he can’t. That alone should have been a massive red flag pointing to something far more severe than a “sprain.” But instead of doing her job, she slapped a “sprained knee” label on it, refused to consider any other possible injuries, and acted like we were wasting her time. She didn’t offer imaging further than an x-ray (even after told multiple times it felt deeper than bone and felt like tendon or ligament related) didn’t offer alternatives, didn’t even mention the possibility of a meniscus injury. Then, to make it worse, Concentra prematurely closed the Workmen’s Comp claim and told him he could return to work the very next day with no restrictions. No restrictions — on an injury so bad he couldn’t even move his toes. We trusted our instincts, went somewhere else, and SURPRISE — the second-opinion provider immediately recognized what Concentra could not be bothered to see: His meniscus is torn and he needs SURGERY. This wasn’t a simple mistake. This was a dangerous, dismissive, corner-cutting approach that could have caused permanent damage. Their priority was clearly closing the case quickly, not protecting a patient’s health. Not to mention, when called to get a copy of his own records, they flat out refused to send them to him or the orthopedic surgeon when asked. Stated the orthopedic surgeon had to request it, when they tried they were denied. This further shows the lack of professionalism and care provided. If you care about your safety, do NOT trust Concentra with your health or your Workmen’s Comp case. Their negligence put my boyfriend at serious risk, and their incompetence speaks for itself.
  • MH
    Mike Huffaker
    Dec 1, 2025
    1.0
    Is zero stars possible? Have never had a good interaction with anyone at concentra. Avoid at all costs they will waste your time. Show up for a physical after getting off work early told it’s a two hour wait (there was one person ahead of me) and then they can’t do the entire thing because someone is not there today and have to come back tomorrow to finish. And no appointments, first come first serve. So how much time do u get to waste on attempt #3? Your guess is better than there because they sure don’t care.

Frequently Asked Questions About Concentra Urgent Care

What services does Concentra Urgent Care provide?

Concentra offers occupational health services including injury care, physical therapy, drug testing, physical exams, urgent care, and preventive wellness programs.

What are the operating hours of Concentra Urgent Care in Centennial, CO?

The center is open Monday through Friday from 8:00 AM to 5:00 PM and is closed on weekends and major holidays like Thanksgiving, Christmas, and New Year's Day.