Business Details
About
Home Health Care Service
For over 20 years, TheKey has provided trusted in-home care for seniors and adults with disabilities to achieve successful long-term aging at home. Our highly trained caregivers can provide in-home care, respite care, senior personal care, elder care, and companionship. Our Balanced Care Method emphasizes a healthy mind, body, and spirit - so our clients can live happier, healthier lives at home. We understand that everyone's situation is unique, and we create personalized care plans in collaboration with you to ensure the best possible care. TheKey provides service 24/7—during holidays, weekends, evenings and overnight. Call us today to see how TheKey can improve your loved one's quality of life.
Location
TheKey - Senior Home Care
1600 South Main Street, Walnut Creek, CA
94596, United States
Hours
Reviews
4.8
58 reviews
5 stars
54
4 stars
1
3 stars0
2 stars0
1 star
3
- CCCamille ChristieAug 29, 20255.0I’ve had the pleasure of working with Jamie and her team at The Key Walnut Creek, and she and her team are truly exceptional. Jamie is warm, reliable, and competent, a professional who always puts her clients first. She supports her team with the same dedication, ensuring every client receives the best possible service. What stands out about Jamie is her passion for serving clients with a wide range of needs. She does a fantastic job connecting people with the right resources and making sure nothing falls through the cracks. Her experience and genuine care make all the difference. If you’re looking for someone who is both knowledgeable and deeply committed to client well-being, Jamie and her team are the people you want to connect with!
- PRPhilippa RatcliffAug 19, 20255.0These folks are fantastic! They really listen to the client's needs, and their caregivers are great. Plus, they follow up and keep the family in the loop. MT mother has alzheimer's and is very difficult, and the are really helping her.
- TRTabitha RiderJul 31, 20255.0The level of service and compassion provided by TheKey is unmatched for in-home nursing and caregiving. From the initial consultation to the ongoing daily care, every aspect of their support is done so with professionalism, empathy, and a true commitment to the well-being of their patients. With a very personalized approach, they take the time to understand the patients specific needs, preferences, and routines, ensuring that the care plan is tailored to fit any family’s unique situation. They even have a specialized Dementia care program which is designed for those who are going through the tough journey of Dementia and/or Alzheimer’s. The caregivers are not only highly skilled and trained, but genuinely compassionate individuals who treat your loved ones with respect, patience, and kindness. Communication is also outstanding. They are consistently responsive, proactive in providing updates, and always willing to adjust schedules or care plans as needed. This gives families peace of mind knowing that they are supported by a team that truly listens and cares. We highly recommend TheKey to anyone looking for a trustworthy, compassionate, and personalized in-home care service provider.
- PFPatrick FarleyJul 25, 20255.0Key helped my family during a difficult time with compassion, professionalism and an attention to detail. Our success manager Khatera went above and beyond, including bringing my mother a cake for her birthday. My family and I are grateful for the care they provided. Would recommend.
- SKshivdeep kapoorJul 22, 20255.0The Key Home Care Agency truly stands out for its exceptional service and compassionate caregivers. From my experience, they provide reliable and personalized support that makes a real difference. The staff is not only professional and highly skilled but also genuinely caring, treating clients with respect and dignity. Communication is excellent, with the agency keeping families well-informed and responsive to any needs or concerns. If you're looking for a home care agency that combines professionalism with a heartfelt approach, The Key Home Care Agency is an outstanding choice.
Frequently Asked Questions About TheKey - Senior Home Care
What is home care?
Home care is a supportive service provided by a professional caregiver in the home or community where a resident lives (in addition to facility supports) for peace of mind, companionship, and personal care. Caregivers can perform tasks such as running errands, preparing meals, assisting in the shower, fall prevention, and initiating brain stimulation activities to stimulate cognitive function.
How do I find the best caregiver for my loved one?
The best caregiver is an experienced professional who has the training and skills to support your loved one’s care needs. It’s also imporatnt to find a caregiver who’s extremely reliable, has back-up if necessary, and is a good fit in terms of personality and shared interests.
How much does home care cost?
Home care is typically billed by the hour, so the cost depends on the number of care hours per week and can vary slightly by region. Most families pay out-of-pocket for their care or use long-term care insurance.
How are you protecting your clients from COVID-19?
We follow infection mitigation best practices and safety protocols, informed by the CDC and local authorities, and provide appropriate PPE to our caregivers. The majority of our caregivers and Care Team members are fully vaccinated against COVID-19.
Is a home care agency better than hiring a private caregiver?
If you value safety, security, and reliability, yes. A quality home care agency is insured and also manages the performance and scheduling of its caregivers, handles billing and payrol, and has back-up caregivers to fill in when needed. With a private hire caregiver, you’re responsible for setting up payroll and withholding taxes, caregiver vetting and background checks, and purchasing sufficient liability insurance to cover any accidents or injuries in the home.
Will my long-term care insurance cover home care?
It depends on your policy. If this is your first time using your benefits for home care, it’s best to contact your insurance provider to be sure that you have an active claim, confirm any applicable elimination period, and clarify the services covered under your policy. TheKey is an approved provider with most major Long-Term Care (LTC) insurance carriers-and we have a free service to help our clients navigate all aspects of the claims process.
If you need long-term care insurance help to initiate a new claim or need guidance with an existing claim, we have a dedicated team of long-term care insurance experts ready to help.
What’s the best home care?
The best home care is provided by reliable, professional caregivers who are trained and backed by home care agency that’s insured, providing oversight, care guidance, and back-up caregivers as needed.
What types of home care services does TheKey - Senior Home Care provide?
TheKey offers in-home care, respite care, senior personal care, elder care, and companionship to support successful long-term aging at home.
How does TheKey ensure the quality and reliability of their caregivers?
TheKey provides reliable, professional caregivers who are trained, insured, and backed by a home care agency that manages performance, scheduling, and offers care guidance and backup caregivers.
Is long-term care insurance accepted for home care services at TheKey?
TheKey is an approved provider with most major long-term care insurance carriers and offers free assistance to help clients navigate the claims process.
How does TheKey protect clients and caregivers from COVID-19?
TheKey follows CDC and local authority safety protocols, uses appropriate PPE, and most caregivers and Care Team members are fully vaccinated.
What are the operating hours of TheKey - Senior Home Care?
TheKey operates 24/7 including holidays, weekends, evenings, and overnight to provide continuous care access.
Where is TheKey - Senior Home Care located?
TheKey is located at 1600 South Main Street, Suite 320, Walnut Creek, CA 94596.
How can I contact TheKey - Senior Home Care for services or inquiries?
You can call TheKey at +1 925-291-0922 or email careteam@thekey.com.
What nearby legal services are available to assist seniors and their families?
Nearby law offices such as Law Office of Joan Grimes, Weston Law Group, and A Nursing Home & Elder Abuse Law Center provide specialized legal services including wills, trusts, probate, and elder abuse law which can complement TheKey's in-home care services.
Are there mental health resources near TheKey - Senior Home Care to support clients' overall wellbeing?
Yes, clients can access nearby mental health professionals like Jessica Cliff (psychotherapist), Lorraine Granit (psychologist), and East Bay Counseling to support emotional and cognitive health alongside in-home care.
What nearby financial advising services are available for seniors planning their care?
Nearby advisors such as Hawley Advisors, True Wealth Advisory Group, and Treehouse Wealth Advisors offer financial planning and investment services beneficial for managing elder care expenses.