Planned Parenthood - Eastland Plaza Health Center

Reviews

• YT

  yesenia tamayo

  Feb 12, 2023
  5.0
  Amazing service. Kind, and fast with care. Younger, but professional. Flexible with time, and schedule. In deep gratitude.
• TG

  The greatest

  Dec 4, 2022
  5.0
  One of the staffs I believe her name is karenn is very nice and respectful and very patient and leaves a clear understanding of what’s going on I wish I could be seen by her every visit👍
• RK

  Ray King

  Dec 23, 2020
  3.0
  I am very torn about the amount of stars to give Planned Parenthood Mar Monte. I have been having appointments for gender affirming care with them since late August. My previous endocrinologist was awful and, after my first appointment through Planned Parenthood, I finally felt like I had found a great provider who actually knew what they were doing when it came to HRT. My issue is mainly with how difficult it is to get ahold of anyone. I live in Stockton and the closest Planned Parenthood to me that offers gender affirming care is in Sacramento, that paired with COVID-19 and a full time job means that for me it is not plausible to just drop by and speak to someone in person. Wait times for the call center are often long but this is no issue with their callback feature, however it's almost always a 50/50 on if I'll actually be called back or not. The only way to speak to your doctors directly is through the patient portal, which has proven to be an issue when I am running out of medication with no refills left and I have to wait multiple days to receive a reply. Appointments are hard to come by and I had to wait 50 minutes after my scheduled time to actually begin my phone appointment - and that was just the intake! When I called the center to ask about what was going on I was just told that they weren't ready and didn't know when they would be. After the initial intake I was told that the doctor still wasn't ready (an hour past my scheduled appointment time at this point) and that I'd be getting a call back when he was. It was at this point that I found out I had been randomly scheduled with a different doctor than I had previously seen, though I had been told before that it would be the same doctor. The nurses and doctors are honestly great, they know what they're doing and it really seems like they care... It's just so frustrating how difficult it is to get that care, I'm already over a month past due for labs that I can't get until I have an appointment that's not available until a month from now and am also out of refills that I can't get until the labs are done, what am I supposed to do? Lastly I'd just like to mention that most of the staff who I've spoken to have been very respectful in using my preferred name and pronouns, however I was taken a bit by surprise when the women who I spoke with at the call center randomly used my deadname after I had only told her the name that I use and that is on file for me. I wish I could give Planned Parenthood Mar Monte 5 stars, there have just unfortunately been more frustrating experiences than positive ones at this point.

Frequently Asked Questions About Planned Parenthood - Eastland Plaza Health Center