Concentra provides occupational health services to employees, which includes injury care, physical therapy, drug testing, physical exams, urgent care and preventive wellness programs.
Many customers reported unprofessional and unfriendly behavior from staff, particularly at the front desk.
Wait Times
Numerous reviews highlighted excessively long wait times, often exceeding the expected duration, leading to frustration among patients.
Service Quality
While some customers praised the professionalism and efficiency of certain staff members, others experienced poor service and lack of communication regarding their care.
Cleanliness and Facilities
The clinic was generally noted for being clean and well-organized, with spacious facilities.
Customer Experience
Overall, customer experiences varied widely, with some expressing satisfaction and others feeling neglected or mistreated.
RC
Roselyn Castro
Nov 17, 2025
5.0
Staffs are polite and accomodating. My lab procedure was done very fast. The personnel who assisted me was very precise in the instructions. Explained well and speak in a polite manner.
GK
Greg Kim
Nov 13, 2025
1.0
Don’t come to this place. Just the worst. I thought I’d give Concentra another chance and nothing has changed. They sat me in the exam room for over 2 hours; after a hour they told me I was next, and after another hour with nothing I had to walk out.
DZ
David Zholbolduev
Nov 10, 2025
1.0
I came to this clinic today for my DOT exam for my CDL. I’ve taken my medical exam here three times before without any issues.
This time, the assistants were rude and mocked my hearing issue, which was never raised or checked during my previous visits. According to DOT regulations, minor hearing issues do not automatically disqualify someone if they can hear adequately. I can hear without a hearing aid, yet they refused to give me my medical exam, failed me, and did not provide any paperwork or refund my $250 fee.
Because of their actions, I now have to provide additional documentation, which will delay my ability to work and has already negatively impacted my career. I am exploring legal action due to their handling of my case.
I strongly caution anyone considering this clinic — their staff may be rude, dismissive, and inconsistent, and you could face unnecessary delays, lost money, and disrespect.
DZ
david zholbolduev
Nov 10, 2025
1.0
I came to this clinic today for my DOT exam for my CDL. I’ve taken my medical exam here three times before without any issues.
This time, the assistants were rude and suddenly focused on my hearing issues, which were never raised or checked during my previous visits. According to DOT regulations, minor hearing issues do not automatically disqualify someone if they can hear adequately. I can hear without a hearing aid, but they still refused to give me my medical exam, did not pass me, and did not refund my $250 fee.
Because of their actions, I now have to provide additional documentation about my hearing, which will delay my ability to work and has already negatively impacted my career. This lack of communication and consistency is unacceptable.
I strongly caution others to confirm how this clinic handles hearing issues before scheduling
They didn’t give me anything paper
DONT COME HERE AND DONT RECOMMEND THIS PLACE WHO HAS LITTLE PROBLEM ABOUT Hearing issues
MI
Moe Issa
Oct 28, 2025
2.0
My experience:
I had a drug and alcohol test. The service was okay, and the waiting time wasn’t bad.
However, the staff were not friendly at all. I don’t understand why, whenever we come for a drug test, we get treated like we’re drug dealers or addicts.
We don’t know the procedures — it’s their job to be kind, patient, and explain things politely.
If you’re someone who can’t smile, be respectful, or handle people nicely no matter how stressful your job is, then maybe you should find another position — something that doesn’t involve dealing directly with the public.
Work in the lab or do something else instead.
My rating:
Service: 7/10
Result speed: 9/10
Staff attitude: 2/10
Frequently Asked Questions About Concentra Urgent Care
What is Concentra Urgent Care and what services do they offer?
Concentra Urgent Care provides occupational health services including injury care, physical therapy, drug testing, physical exams, urgent care, and preventive wellness programs.
Where is Concentra Urgent Care located?
It is located at 3 South Linden Avenue, South San Francisco, CA 94080, USA.
What are the operating hours for Concentra Urgent Care?
They are open Monday to Friday from 8:00 AM to 8:00 PM, Saturday from 10:00 AM to 2:00 PM, and closed on Sundays.
What payment options are accepted at Concentra Urgent Care?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Is Concentra Urgent Care accessible for people with disabilities?
Yes, they have a wheelchair accessible entrance and unisex restrooms available.
How can employers set up an account with Concentra Urgent Care?
Employers can set up an account by visiting the featured message link provided on their profile for workers' comp injury consultation.
What nearby places can I visit before or after a visit to Concentra Urgent Care?
You can visit 'Tinyb chocolate' for sweets, 'Kohee Coffee' cafe for refreshments, or explore 'Spark of Creation Studio' for dance and fitness activities nearby.
Are there hotels near Concentra Urgent Care for visitors?
Yes, 'SFO Hotel' and 'La Quinta Inn & Suites San Francisco Airport North' are nearby hotels convenient for visitors.
What transportation options are available around Concentra Urgent Care?
Nearby transportation services include 'Skylan Transport' taxi service and 'SIXT Rent A Car' for car rentals, making it easy to access the clinic.
Does Concentra Urgent Care have a presence on social media?
Yes, they have a Facebook page at https://www.facebook.com/975390122634841 and a Twitter handle @ConcentraHealth for updates and information.