Planned Parenthood - San Mateo Health Center - Closed

Reviews

• AS

  Anne Evelyn A.F Santos

  May 17, 2025
  1.0
  I had a very disappointing and frustrating experience at this office. I had a scheduled appointment at 10:45 AM and wasn’t seen until 11 AM. After being taken into a room, I waited an additional 50 minutes without anyone checking in on me. Despite clearly communicating that I had to be at work by noon and reminding the staff of the delay, no one showed any concern or urgency. I ended up leaving the office feeling deeply disrespected, upset, and humiliated. Patients deserve to be treated with basic courtesy and consideration—especially when they are transparent about their time constraints. My time is just as valuable, and no one should have to wait nearly an hour with zero communication or care. This is not how healthcare should feel. I hope this feedback is taken seriously, as no one seeking care should feel ignored or unimportant.
• SA

  Sana Asseh

  Feb 27, 2025
  1.0
  Don’t come here if you can! You wait 3 months to get seen then once there you wait 2 hours to be taken in. It’s ridiculous how disorganized this place is.
• CO

  Carly Ozard

  Oct 11, 2024
  1.0
  They do not Take proper care of their patients. They do not prepare the patient with the truth of their procedure up front. They told me my procedure in a week was one day and it turned out to be two. They took my vitals, I gave them info about my sleep apnea and inability to go under general anesthesia- we had a whole conversation but that I was interested in getting Local. They only offer local anyway, but that would have been the time for the doctor to say “with sleep apnea you can’t do local without having equipment on hand in case there’s an emergency and planned parenthood doesn’t have that equipment but a hospital does” And the right thing to do would have been to help me get scheduled at a hospital or help me face the music of no anesthesia so I could make a decision. They didn’t do any of this. A week later I walk into my appt. I’m told everything THE DAY OF. The doctor also said they wished the doctor who had done my intake had included my info in the notes. Idk about you but being terrified already and then finding out you have to do this without anesthesia is a shock and even scarier and I walked out forfeiting my appt that I need more than anything. San Mateo caused the cancelation of my time sensitive procedure because I walked in I was told my only choice was to do the procedure WITHOUT anesthesia. This could have been prevented if you actually cared about the medical needs of EVERYONE. There’s other people with sleep apnea in the world so I suggest you get the referrals ready, be upfront with your patients and help them get to the end. Cuz now I’m stranded and it’s not my fault. And I am so so scared.
• MJ

  Myya James

  Apr 6, 2022
  1.0
  Very unprofessional! They cancelled on me the DAY OF MY APPT. & it’s a very serious appt I needed to go to. Now I have to wait ONE WEEK. Get it together San Mateo.
• CP

  Cindy Payares

  May 9, 2021
  5.0
  Muy buenas personas,muy profesionales son excelentes

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