Concentra provides occupational health services to employees, which includes injury care, physical therapy, drug testing, physical exams, urgent care and preventive wellness programs.
Customers frequently reported excessively long wait times, often exceeding 3 hours, even with appointments.
Staff Professionalism
While some staff members were praised for their friendliness and professionalism, others were criticized for being rude and unhelpful.
Customer Service
There were numerous complaints about poor communication and disorganization, particularly at the front desk.
Service Quality
Experiences varied widely, with some customers noting efficient service while others described their visits as frustrating and unprofessional.
Facility Conditions
The cleanliness and organization of the facility received mixed reviews, with some customers expressing dissatisfaction.
LA
LIBRA ALLDAY
Nov 17, 2025
1.0
So every time I come here it’s a long line. Appointment or not your going to be waiting forever and the staff up front are rude and slow on doing their job.
LN
Lindsay Nordin
Nov 10, 2025
5.0
I have been to multiple locations over the years, this by far was the most efficient, friendliest, cleanest and not to mention the quickest. I would highly recommend coming to this location.
AA
AFZAL ASHRAF
Nov 3, 2025
1.0
First day I go there with critical condition, they not see me and give appointment after 2 days and after 2 days when I reach on my appointment it’s took 3 hours to see dr. Dr came in room after long awaiting and then stand near to door and didn’t talk even minutes and he don’t even see my injuries and eyes and left, and in report he mentioned nothing of them , I never seen this kind of treatment in life, specially when you get assaulted.
WS
Wendy Soesman
Oct 27, 2025
5.0
These 5 stars are all for Kianna at the front desk!! I was completely frustrated when the Concentra in L.A. kept telling my recruiting company they lost my physical after I waited there 3 hours for it to be completed. I couldn’t start my contract because of this, so was sent for another physical located here. Kianna couldn’t understand this either and within literally 1 minute she found my “lost” physical, and discovered they forgot to attach my medical history and had my DOB entered incorrectly, which was a quick fix via forms. She literally took the time to listen, investigate and resolve the problematic mistake that clinic made. While I still had to wait an hour for the tdap (you really should have more help), I watched Kianna very calmly and politely handle an incredibly busy lobby and constant flow of people. Kianna remained polite and respectful when sometimes customers didn’t. Promote her to office management! She’s doing an incredible job, thank you Kianna!
MJ
Martin Flores Jr
Oct 20, 2025
1.0
My recent DOT exam experience was uncomfortable and unprofessional.
The examiner started asking personal medical questions (dosage, frequency, and purpose of a preventive medication) that had nothing to do with driving safety. I told him I wasn’t comfortable, but he continued. He never asked the key DOT question — whether the medication had side effects that could impair driving — and instead treated the visit like a clinical exam instead of a DOT certification.
He also performed a brief abdominal check without clearly explaining what he was doing, then said he “felt something” and told me to see my doctor. The whole process felt invasive and left me confused and anxious.
I’ve had previous DOT physicals at another Concentra (South San Francisco) where I was treated respectfully and professionally, so I know this is not how your staff normally operate. I’ve submitted a formal request to have this exam reviewed and to be re-examined by another certified physician.
Frequently Asked Questions About Concentra Urgent Care
What type of health services does Concentra Urgent Care provide?
Concentra Urgent Care offers occupational health services including injury care, physical therapy, drug testing, physical exams, urgent care, and preventive wellness programs.
Where is Concentra Urgent Care located?
It is located at 2970 Hilltop Mall Road, Suite 203, Richmond, CA 94806, USA.
What are the operating hours of Concentra Urgent Care?
Concentra Urgent Care is open Monday to Friday from 8:00 AM to 5:00 PM and closed on weekends and certain holidays.
Does Concentra Urgent Care accept different payment methods?
Yes, they accept American Express, Cash, Check, Discover, Mastercard, and Visa.
Is Concentra Urgent Care wheelchair accessible and does it have restrooms?
No, the location does not have restrooms or wheelchair accessible restrooms.
Which professional associations is Concentra Urgent Care affiliated with?
Concentra Urgent Care is affiliated with the Urgent Care Association of America.
How can employers set up an account with Concentra Urgent Care for workers' compensation injury consultation?
Employers can set up an account by visiting the featured message link provided by Concentra for workers' comp injury consultation.
What nearby medical facilities can I visit for additional health services?
Nearby you can find Richmond Care Center, Richmond Center Lab, Pasha A Jackson, M.D., and Patricia Martinez, M.D. for comprehensive medical care.
Are there pediatric care options near Concentra Urgent Care?
Yes, UBCP Hilltop Pediatrics and Hilltop Pediatrics are nearby for pediatric healthcare services.
What are some dining options close to Concentra Urgent Care for a meal before or after my visit?
Nearby dining options include El Sabor De Guadalajara, a Mexican and seafood restaurant, Kim's Teriyaki House for Japanese cuisine, and Café 34 which offers American food and catering.