Concentra Urgent Care

3.4
1010 reviews

About

Occupational MedicineUrgent CareMedical ClinicPhysical TherapyConcentra Urgent Care
Concentra provides occupational health services to employees, which includes injury care, physical therapy, drug testing, physical exams, urgent care and preventive wellness programs.

Details

  • RestroomNot available
  • Wheelchair accessible restroomNot available

Location

Concentra Urgent Care
2970 Hilltop Mall Road, Richmond, CA
94806, United States

Hours

Reviews

3.4
1,010 reviews
5 stars
492
4 stars
92
3 stars
55
2 stars
58
1 star
313

What are people saying?

AI-generated from recent customer reviews

Wait Times

Many customers reported excessively long wait times, often exceeding 3 hours, leading to frustration and dissatisfaction.

Staff Professionalism

While some staff members were praised for their friendliness and professionalism, others were criticized for being rude and unhelpful.

Service Efficiency

The efficiency of service varied greatly, with some customers experiencing quick visits while others faced significant delays.

Communication Issues

Several reviews highlighted poor communication among staff, leading to confusion and dissatisfaction regarding patient care.
  • DK
    Derek Kennedy
    Jan 5, 2026
    5.0
    I was a walk in for routine bloodwork with all paperwork ready upon arrival, and I was processed in and was out within an hour. Staff were efficient and helpful. All around great experience.
  • JM
    Joann Mansilungan
    Dec 30, 2025
    1.0
    Worst urgent care ever. Avoid this place if you can. The waiting time here is horrible. Ive been here twice and im not gonna be back here for the third time. If you are unable to attend to your patients in a timely manner, you should refrain from continously accepting additional patients. Patients are the ones who suffer from prolonged waiting time. Imagine wating in the lobby for almost 2hrs to be called and then you still gonna have to wait for the physician for more than an hour inside. Horrible place!
  • MM
    monay
    Dec 23, 2025
    1.0
    the staff were nice enough but they took soooo long to do anything…and they were not clear. the insurance auth took over 30 mins (and i have great insurance) i spent abt two hours here, and only 5 mins with the dr. they told us we were done but had us waiting an extra 30 mins on a strep test result…which they completed an hour prior. the reason it took that long is their communication/collaboration across staff is poor. the test had been completed but they did not coordinate on how to convey info to the pt…and you bear the brunt of that poor collaboration as a patient. when you are feeling bad already, this place wastes your time and makes you feel worse.
  • PM
    Pako mata
    Dec 22, 2025
    5.0
    Que tal a Todos en General...! Estoy seguro de que no soy la única persona que manifiesta la Gran Satisfacción tan Maravillosa que Me da estar y ser paciente de este Lugar, ya Diosito que me ha dejado en Muy Buenas Manos sus Instalaciones, el Servicio y No se diga El Personal; desde esa Persona que te recibe detrás de un Mostrador, de una Computadora, , las personas que en el trayecto toman tus Signos vitales, los Asistentes médicos los que Archivan o agendan Tu Información, Tus Citas, los Doctores, pero sobre todo lo que más me hizo sentir que estaba en Muy Buen Lugar el Personal de Terapia Física, que Excelente Trato, que Excelente Trabajo y dedicación hacia uno como Paciente cómo Persona. Que Diosito Siempre los Guarde para que su Dedicación al menos sea Reconocida. Agradezco a Dios por Darme la Bendición de estar compartiendo esta experiencia. Desgraciadamente Tuve un accidente, pero Gracias a Dios no pasó a mayores y la estoy contando. Y como lo he Dicho Agradezco a Dios por poner este Lugar, este Gran Equipo para que los que somos Pacientes Tengamos Nuestra pronta Recuperación. How about everyone in general...! I am sure that I am not the only person who expresses the great satisfaction so wonderful that it gives me to be and be patient of this place, and to God who has left me in very good hands its facilities, the service and the staff do not say; From that person who receives you behind a counter, from a computer, , the people who on the way They take your vital signs, the medical assistants who file or schedule your information, your appointments, the doctors, but above all what made me feel that the staff was in a very good place of physical therapy, what an excellent treatment, what an excellent work and dedication to one as a patient as a person. May God always keep them so that their dedication is at least recognized. I thank God for giving me the blessing of sharing this experience. Unfortunately I had an accident, but thank God it did not happen to majors and I am telling it. And as I said I thank God for putting this place, this great team so that those of us who are patient have our speedy recovery.
  • LC
    latora costello
    Dec 22, 2025
    1.0
    I first want to say that the receptionist are amazing. The doctors there are horrible. They give you run around and give false information in regards of the services your getting. I have had 3 DOT physicals done and each time I was given false information on what I needed to do in regards of my results. I don't recommend this concentra to anyone go somewhere else.

Frequently Asked Questions About Concentra Urgent Care

What type of health services does Concentra Urgent Care provide?

Concentra Urgent Care offers occupational health services including injury care, physical therapy, drug testing, physical exams, urgent care, and preventive wellness programs.

Where is Concentra Urgent Care located?

It is located at 2970 Hilltop Mall Road, Suite 203, Richmond, CA 94806, USA.