Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.8
1,010 reviews
5 stars
943
4 stars
29
3 stars3
2 stars3
1 star
32
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff consistently received praise for their kindness, helpfulness, and professionalism, with many customers highlighting specific employees like Dalia, Christina, and Tori for their exceptional service.
Quick Repairs
Customers frequently noted the fast turnaround for repairs and adjustments, often completed within minutes and at no charge, enhancing overall satisfaction.
Knowledgeable Staff
Many reviews emphasized the staff's extensive knowledge about eyewear, including frame selection and lens options, contributing to a positive shopping experience.
Mixed Experiences
While most feedback was positive, a few customers reported negative interactions with specific employees, indicating inconsistency in service quality.
Welcoming Atmosphere
The store was described as friendly and inviting, with many customers expressing appreciation for the warm and accommodating environment.
- ARAseem RuhelaNov 16, 20255.0I took my glasses for repair at The Pleasanton location at the Stoneridge Malland Emad charged me nothing and did it within a few minutes. My glasses lens had come out. it was very professional and courteous
- VLVenice LoveNov 16, 20251.0I had the most unpleasant experience today at this location with the Sales Rep Dalia. I came in to pick up my frames that I purchased to have my prescription put in after my recent eye exam with LensCrafters. The first representative that helped assist me greeted me very nice lady, I don’t remember her name. She was busy and asked Dahlia to assist me. From the moment I sat down, she was snappy had an attitude and acted like she just did not want to work or help assist me! She also couldn’t find any of my information in the system About my prescription or my insurance just gave me the most horrible experience. I will never return back to this location just because of her. She needs some proper training and etiquette about customer service. She likes empathy and she needs to be retrained!
- MTM TorresNov 14, 20255.0Purchase glasses couple years ago and Delia made the proper adjustments. Very nice person and business
- TSTerry Marie SmithNov 14, 20255.0T’Paul was wonderful to work with, very knowledgeable about the frames. She went above and beyond to make sure that I was able to get the right frames and discounts. She also helped me with my sun glasses as well. She preceded my expectations. Great Job T’Paul! From TerryMarie satisfied Customer! Kudos!
- MGMichele GunnNov 10, 20255.0Christina @ Stoneridge Mall Lens Crafters is the best! She fixed my glasses quickly and was very nice!
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services does LensCrafters offer?
LensCrafters offers comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands.
Which designer brands are available at LensCrafters?
LensCrafters carries brands such as Prada, Burberry, Versace, Dolce & Gabbana, Oakley, Ray-Ban, and Michael Kors among others.
Does LensCrafters accept vision insurance plans?
Yes, LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more.
What are the operating hours of LensCrafters in Pleasanton?
LensCrafters is open Monday to Thursday from 9 AM to 7 PM, Friday from 9 AM to 8 PM, Saturday from 10 AM to 8 PM, and Sunday from 11 AM to 6 PM.
Can I schedule an eye exam appointment online for LensCrafters?
Yes, you can schedule an eye exam appointment online through LensCrafters' booking link at https://examappointments.com/eeca/SearchExam?Office.number=0098.
What payment options are accepted at LensCrafters?
LensCrafters accepts payments via American Express, Android Pay, Apple Pay, cash, check, Discover, MasterCard, and Visa.
Does LensCrafters offer in-store pickup services?
Yes, LensCrafters provides in-store pickup for purchases.
What can I do nearby after visiting LensCrafters at Stoneridge Shopping Center?
After your visit, you can explore nearby places like the DMV Pleasanton Temporary Office Stoneridge for government services or visit Berry Delight for frozen yogurt and ice cream treats.
Are there other eyewear or optometrist services near LensCrafters?
Yes, nearby options include Dr. Bei Zhang Optometrist and Sunglass Hut, providing additional eyewear and eye care services.
Where can I shop for clothing and fashion accessories close to LensCrafters?
Nearby shopping includes stores like Lids Sportswear Retail, White House Black Market, Chico's, Na Hoku, and Torrid, all offering various clothing and fashion accessories.