Business Details
About
OpticianSunglasses StoreContact Lenses Supplier
Stop by for high-quality prescription glasses starting $95, plus sunglasses, progressives, contact lenses, and eye exams. Plus, meet friendly advisors and top-notch optometrists to help you find the perfect pair.
Details
- DeliveryNot available
- Requires appointmentAvailable
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.6
194 reviews
5 stars
170
4 stars
6
3 stars0
2 stars
3
1 star
15
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff is frequently described as friendly, knowledgeable, and attentive, providing excellent service and support throughout the customer experience.
Selection and Pricing
Customers appreciate the wide variety of stylish frames available at competitive prices, often noting the affordability compared to other retailers.
Efficiency
Many reviews highlight the quick and efficient service, with customers able to complete their eye exams and purchases in a timely manner.
Mixed Experiences
While most feedback is positive, some customers reported issues with customer service at certain times, including lack of assistance and communication problems.
Optical Quality Concerns
A few reviews mentioned issues with the quality of optical products, particularly with progressive lenses, indicating potential areas for improvement.
- AHAmanda Vander Hyde2 days ago5.0The attendants were very helpful and friendly. The person who checked me out really helped when we found the frames I have historically bought weren’t available.
- JCJasmine Cardenas2 days ago5.0This is long overdue but I wanted to thank Athena for taking such great care of my mother during her visit to your store. My mother, a Spanish speaker, went into Warby for an eye exam and new glasses and was promptly cared for by your manager Athena. She helped book her exam and even helped with translating through the entire process, she went above and beyond what we would have expected. Thank you for being so warm, patient and kind, we need more people like you in this world.
- KDKaren Denovel6 days ago5.0Zona was a very pleasant sales person. All the ladies at Warby Parker were nice and helpful. Great experience.
- JMJairo MontesDec 31, 20255.0Store is well kept, clean and organized. The staff’s customer service is outstanding. They are very helpful, knowledgeable and make everything easy from beginning to end.
- AMAllison MoffettDec 17, 20251.0Friendly staff and a very efficient process. However, I asked for progressive lenses that went from intermediate distance to near. I specifically said I did not want trifocals. When I got my glasses, they were trifocals. I went to return them and was told Warby Parker doesn't do that - it's either trifocals or single lens. If I had been told that initially, I wouldn't have ordered them. They took the glasses back and refunded my money, but what a waste of time.
Frequently Asked Questions About Warby Parker Pasadena
What should I bring?
You don't need anything but your eyeballs to peruse and try on our frames. If you're planning to purchase prescription frames or contacts, it's helpful to have a digital or physical copy of your current prescription. If you'd like to pay with an [FSA or HSA](https://www.warbyparker.com/flexible\-spending\-accounts) card, remember to bring that along, too.No prescription handy? Not a problem! You can come in just to browse, shop for non\-prescription sunglasses and accessories, or can book an eye exam at most locations.
Do you accept vision insurance?
We're in\-network with several major insurance carriers, and we also make it easy to use out\-of\-network benefits. (Coverage may vary by location or plan.) Get all the details [here](https://www.warbyparker.com/insurance).
Do you offer measurements and adjustments?
Yes! We can take any optical measurements needed to complete your order—and if your frames don't fit perfectly on arrival, an optician is available for adjustments.Plus: Every Warby Parker frame comes with complimentary adjustments for life. Swing by any time for a tuneup.
Do you accept returns and exchanges?
Yes, indeed. We have a 30\-day, hassle\-free return or exchange policy for all of our eyewear and accessories. Whether you purchased online or in a Warby Parker store, we can help you out.We also accept returns and exchanges for contact lenses within 30 days of purchase if they're in their original, unopened box.
Do you offer gift cards?
So glad you asked—yes, we do. You can purchase physical gift cards online or in stores. Need it this second? We offer [e\-gift cards](https://www.warbyparker.com/gift\-card), too!
What types of eyewear products does Warby Parker Pasadena offer?
Warby Parker Pasadena offers a wide range of eyewear including prescription glasses starting at $95, sunglasses, progressives, contact lenses, and various frames like acetate, metal, wire, and mixed materials.
Do I need to bring anything when visiting Warby Parker Pasadena to try on frames?
You only need to bring your eyes to try on frames. If purchasing prescription eyewear or contacts, it's helpful to bring a digital or physical copy of your current prescription and your FSA or HSA card if you plan to use it.
Does Warby Parker Pasadena accept vision insurance?
Yes, they are in-network with several major insurance carriers and make it easy to use out-of-network benefits, though coverage may vary by location or plan.
Are adjustments and measurements available at Warby Parker Pasadena?
Yes, they offer optical measurements needed to complete orders and complimentary frame adjustments for life. An optician is available for adjustments if frames don't fit perfectly.
What is the return and exchange policy at Warby Parker Pasadena?
They offer a 30-day hassle-free return or exchange policy for all eyewear and accessories, whether purchased online or in-store, and also accept contact lens returns within 30 days if unopened.
Are gift cards available for purchase at Warby Parker Pasadena?
Yes, both physical gift cards can be purchased online or in stores, and e-gift cards are also available for immediate use.
What are the store hours for Warby Parker Pasadena?
Warby Parker Pasadena is open daily from 10:00 AM to 7:00 PM.
How can nearby places like Kabuki Japanese Restaurant enhance my visit to Warby Parker Pasadena?
After shopping or getting an eye exam at Warby Parker Pasadena, you can enjoy a meal at nearby Kabuki Japanese Restaurant, offering sushi and Japanese cuisine in Old Pasadena.
Is there a nearby cafe where I can relax when visiting Warby Parker Pasadena?
Yes, Popping Yolk Cafe, located nearby, offers breakfast and brunch options where you can relax before or after your visit to Warby Parker Pasadena.
Can I combine my visit to Warby Parker Pasadena with shopping at other nearby stores?
Absolutely, Warby Parker Pasadena is located near several stores such as Lovesac, Herman Miller Retail Store, Lucky Brand, and Steve Madden, allowing for a diverse shopping experience in Old Pasadena.