Business Details
About
OpticianSunglasses StoreContact Lenses Supplier
Stop by for high-quality prescription glasses starting $95, plus sunglasses, progressives, contact lenses, and eye exams. Plus, meet friendly advisors and top-notch optometrists to help you find the perfect pair.
Details
- DeliveryNot available
- Requires appointmentAvailable
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.6
177 reviews
5 stars
156
4 stars
5
3 stars0
2 stars
3
1 star
13
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff is consistently described as friendly, helpful, and knowledgeable, providing excellent service throughout the customer experience.
Efficiency
Many customers noted the quick and efficient service, with eye exams and purchases completed in a timely manner.
Product Quality
While most customers praised the selection and affordability of glasses, some reported issues with the optical department, particularly with progressive lenses.
Store Environment
The store is frequently mentioned as clean, well-organized, and welcoming, contributing to a positive shopping experience.
Communication
Some reviews highlighted the need for clearer communication regarding policies and order statuses, particularly concerning delays and warranty issues.
- CHCathy Hilton4 days ago5.0Warby Parker offers great customer service. I was greeted promptly upon entering the storr and offered assistance immediately. The employee explained my options completely and was pleasant to work with.
- MMMillyNov 14, 20252.0After hearing great reviews about their online store throughout the years, I was excited to come in to try on some glasses today. Unfortunately for me, I was never approached for help nor did I receive a greeting. Mind you, the store was quite empty. After a while I went up to someone to ask if they had a specific pair and left empty handed not even wanting to purchase or try on anything. Customer service/atmosphere needs help!
- JFJonmarcangelo FranciscoNov 9, 20255.0An amazing space, good music, nice vibes, and helpful & friendly staff. We tried on several frames and felt no pressure. A very nice experience. 👓💚✨
- ALAaron LeeOct 28, 20255.0The staff were very helpful and friendly - I was able to easily ask and understand their policies around VSP, warrantee, and more. They were eager to assist even while they were closing and their answers never felt rushed, unclear, or curt. Was able to buy 2 pairs with the deal and get some coverage with VSP (out of network)
- AAAssistant AssistantOct 25, 20251.0Awful. Going to the Glendale store now and loving it! The regional manager needs to seriously wake up to himself as does everyone else in this store. You either assist customers or you don't, make up your mind.
Frequently Asked Questions About Warby Parker Pasadena
What should I bring?
You don't need anything but your eyeballs to peruse and try on our frames. If you're planning to purchase prescription frames or contacts, it's helpful to have a digital or physical copy of your current prescription. If you'd like to pay with an [FSA or HSA](https://www.warbyparker.com/flexible\-spending\-accounts) card, remember to bring that along, too.No prescription handy? Not a problem! You can come in just to browse, shop for non\-prescription sunglasses and accessories, or can book an eye exam at most locations.
Do you accept vision insurance?
We're in\-network with several major insurance carriers, and we also make it easy to use out\-of\-network benefits. (Coverage may vary by location or plan.) Get all the details [here](https://www.warbyparker.com/insurance).
Do you offer measurements and adjustments?
Yes! We can take any optical measurements needed to complete your order—and if your frames don't fit perfectly on arrival, an optician is available for adjustments.Plus: Every Warby Parker frame comes with complimentary adjustments for life. Swing by any time for a tuneup.
Do you accept returns and exchanges?
Yes, indeed. We have a 30\-day, hassle\-free return or exchange policy for all of our eyewear and accessories. Whether you purchased online or in a Warby Parker store, we can help you out.We also accept returns and exchanges for contact lenses within 30 days of purchase if they're in their original, unopened box.
Do you offer gift cards?
So glad you asked—yes, we do. You can purchase physical gift cards online or in stores. Need it this second? We offer [e\-gift cards](https://www.warbyparker.com/gift\-card), too!
What types of eyewear products does Warby Parker Pasadena offer?
Warby Parker Pasadena offers a wide range of eyewear including prescription glasses starting at $95, sunglasses, progressives, contact lenses, and various frames like acetate, metal, wire, and mixed materials.
Do I need to bring anything when visiting Warby Parker Pasadena to try on frames?
You only need to bring your eyes to try on frames. If purchasing prescription eyewear or contacts, it's helpful to bring a digital or physical copy of your current prescription and your FSA or HSA card if you plan to use it.
Does Warby Parker Pasadena accept vision insurance?
Yes, they are in-network with several major insurance carriers and make it easy to use out-of-network benefits, though coverage may vary by location or plan.
Are adjustments and measurements available at Warby Parker Pasadena?
Yes, they offer optical measurements needed to complete orders and complimentary frame adjustments for life. An optician is available for adjustments if frames don't fit perfectly.
What is the return and exchange policy at Warby Parker Pasadena?
They offer a 30-day hassle-free return or exchange policy for all eyewear and accessories, whether purchased online or in-store, and also accept contact lens returns within 30 days if unopened.
Are gift cards available for purchase at Warby Parker Pasadena?
Yes, both physical gift cards can be purchased online or in stores, and e-gift cards are also available for immediate use.
What are the store hours for Warby Parker Pasadena?
Warby Parker Pasadena is open daily from 10:00 AM to 7:00 PM.
How can nearby places like Kabuki Japanese Restaurant enhance my visit to Warby Parker Pasadena?
After shopping or getting an eye exam at Warby Parker Pasadena, you can enjoy a meal at nearby Kabuki Japanese Restaurant, offering sushi and Japanese cuisine in Old Pasadena.
Is there a nearby cafe where I can relax when visiting Warby Parker Pasadena?
Yes, Popping Yolk Cafe, located nearby, offers breakfast and brunch options where you can relax before or after your visit to Warby Parker Pasadena.
Can I combine my visit to Warby Parker Pasadena with shopping at other nearby stores?
Absolutely, Warby Parker Pasadena is located near several stores such as Lovesac, Herman Miller Retail Store, Lucky Brand, and Steve Madden, allowing for a diverse shopping experience in Old Pasadena.