Business Details
About
Home Health Care ServiceHome Care Assistance
For over 20 years, TheKey has provided trusted in-home care for seniors and adults with disabilities to achieve successful long-term aging at home. Our highly trained caregivers can provide in-home care, respite care, senior personal care, elder care, and companionship. Our Balanced Care Method emphasizes a healthy mind, body, and spirit - so our clients can live happier, healthier lives at home. We understand that everyone's situation is unique, and we create personalized care plans in collaboration with you to ensure the best possible care. TheKey provides service 24/7—during holidays, weekends, evenings and overnight. Call us today to see how TheKey can improve your loved one's quality of life.
Location
Hours
Reviews
4.8
65 reviews
5 stars
61
4 stars
1
3 stars0
2 stars0
1 star
3
- IWIan WalkerSep 29, 20255.0I have used Nanda at Key to provide Caregiving for my Wife and Myself with sometimes urgent requirements. Nanda has always been responsive and provided an appropriate person.
- GGGinaSep 10, 20251.0No empathy from sales managers. All they want is to dig every dollar from you. The rep I dealt with was rude and condescending.
- MHMayela HidalgoJan 31, 20255.0Dalila and Deanne and their team at The Key are extremely responsive and are always open to feedback and acknowledge our family’s questions and concerns. Daliah was extraordinary on answering all my questions and being able to have me at ease and I really appreciate the staff at the key thank you guys so much great job you guys are doing for the community and the healthcare organizations
- ECENG ChanreaksmeyMar 7, 20245.0Very supportive and provides genuine care towards both team members and clients. Always provide encouragement, constructive feedbacks, and detailed information. Very approachable.
- CACharlene AnDec 13, 20221.0Don't be fooled by their very professional presentation. they charge more than other places, but do not provide the premium level of service. I had issues with billing, scheduling and had to chase them down because lack of responsiveness. i would give a zero if i could. when dealing with so many other medical and home care issue, this unreliable company really wasted my precious time.
Frequently Asked Questions About TheKey - Senior Home Care
What is home care?
Home care is a supportive service provided by a professional caregiver in the home or community where a resident lives (in addition to facility supports) for peace of mind, companionship, and personal care. Caregivers can perform tasks such as running errands, preparing meals, assisting in the shower, fall prevention, and initiating brain stimulation activities to stimulate cognitive function.
How do I find the best caregiver for my loved one?
The best caregiver is an experienced professional who has the training and skills to support your loved one’s care needs. It’s also imporatnt to find a caregiver who’s extremely reliable, has back-up if necessary, and is a good fit in terms of personality and shared interests.
How much does home care cost?
Home care is typically billed by the hour, so the cost depends on the number of care hours per week and can vary slightly by region. Most families pay out-of-pocket for their care or use long-term care insurance.
How are you protecting your clients from COVID-19?
We follow infection mitigation best practices and safety protocols, informed by the CDC and local authorities, and provide appropriate PPE to our caregivers. The majority of our caregivers and Care Team members are fully vaccinated against COVID-19.
Is a home care agency better than hiring a private caregiver?
If you value safety, security, and reliability, yes. A quality home care agency is insured and also manages the performance and scheduling of its caregivers, handles billing and payrol, and has back-up caregivers to fill in when needed. With a private hire caregiver, you’re responsible for setting up payroll and withholding taxes, caregiver vetting and background checks, and purchasing sufficient liability insurance to cover any accidents or injuries in the home.
Will my long-term care insurance cover home care?
It depends on your policy. If this is your first time using your benefits for home care, it’s best to contact your insurance provider to be sure that you have an active claim, confirm any applicable elimination period, and clarify the services covered under your policy. TheKey is an approved provider with most major Long-Term Care (LTC) insurance carriers-and we have a free service to help our clients navigate all aspects of the claims process.
If you need long-term care insurance help to initiate a new claim or need guidance with an existing claim, we have a dedicated team of long-term care insurance experts ready to help.
What’s the best home care?
The best home care is provided by reliable, professional caregivers who are trained and backed by home care agency that’s insured, providing oversight, care guidance, and back-up caregivers as needed.
What kinds of in-home care services does TheKey - Senior Home Care provide?
TheKey offers in-home care, respite care, senior personal care, elder care, and companionship, emphasizing a balanced care method for healthy mind, body, and spirit.
How can I contact TheKey - Senior Home Care for assistance?
You can contact TheKey at +1 650-761-4833 or email careteam@thekey.com for inquiries or to arrange home care services.
Is TheKey - Senior Home Care available at all hours?
Yes, TheKey provides 24/7 home care services, including holidays, weekends, evenings, and overnight care.
Does TheKey - Senior Home Care work with long-term care insurance?
Yes, TheKey is an approved provider with most major long-term care insurance carriers and offers assistance navigating the claims process.
What safety measures does TheKey have in place regarding COVID-19?
TheKey follows CDC and local guidelines, provides PPE to caregivers, and most caregivers and staff are fully vaccinated to protect clients from COVID-19.
How do I know if a caregiver from TheKey is the right fit for my loved one?
TheKey matches experienced, reliable caregivers with clients, considering training, skills, personality, and shared interests to ensure the best fit.
Where is TheKey - Senior Home Care located?
TheKey is located at 480 S. California Ave, Suite 100, Palo Alto, CA 94301, United States.
What nearby places can help me find TheKey - Senior Home Care or assist with related services?
TiE Silicon Valley, a community service nonprofit, and Heshmat Pain Management Clinic, a chiropractic and health clinic, are nearby and can serve as local landmarks or resources.
Are there nearby health services related to senior care near TheKey - Senior Home Care?
Yes, TheKey Greater Bay Area retirement home and counseling center, as well as Liberty Hearing by Beltone for hearing aids, are nearby to assist with senior health needs.
What nearby attractions are there for visitors visiting TheKey - Senior Home Care?
Visitors can enjoy Putter's Goat Track Miniature Golf and the California Avenue Farmers Market, both nearby and great for leisure before or after visiting TheKey.