Concentra Urgent Care

3.7
600 reviews

About

Occupational MedicineUrgent CareMedical ClinicPhysical Therapy
Concentra is a national healthcare company that provides prompt, effective care to injured employees, and urgent care services to the communities it serves.

Location

Concentra Urgent Care
333 Hegenberger Road, Oakland, CA
94621, United States

Hours

Reviews

3.7
600 reviews
5 stars
333
4 stars
66
3 stars
34
2 stars
22
1 star
145

What are people saying?

AI-generated from recent customer reviews

Wait Times

Many customers reported excessively long wait times, often exceeding 2 hours, even for scheduled appointments.

Staff Professionalism

Feedback highlighted a mix of experiences with staff professionalism; while some praised the friendly and helpful nature of the staff, others reported unprofessional behavior and lack of empathy.

Service Efficiency

Several reviews noted that despite long waits, the actual service provided was often quick and efficient once patients were seen.

Customer Experience

Overall, customers appreciated the friendly atmosphere and helpfulness of certain staff members, but expressed frustration with inconsistent service quality.
  • TT
    tunde
    1 day ago
    5.0
    The service here was truly top tier. The front-desk team — three African American ladies — were warm, patient, and full of positive energy. The Hispanic lady who took my vitals, the Indian/Middle Eastern provider who completed my exam, and the Black lady who reviewed my results were all professional and welcoming. I really felt respected and well taken care of by an outstanding all-female team.
  • KD
    Kirsten Dahl
    1 day ago
    5.0
    Went in for a drug test in preparation for a new job. I called the day before and it was recommended I come earlier in the morning rather than near the end of the day for faster service. Parking was easy. Staff were all very personable. I was helped right away and the wait was short.
  • DZ
    Danny Zhong
    Nov 17, 2025
    5.0
    Scheduling was a breeze, upon my appointment, the staff was really friendly, attentive, and very efficient. I was in and out in less than 30 minutes.
  • LP
    Lorenzo Paige
    Nov 17, 2025
    5.0
    All i have to say that the one who greeted me to the professional assistance that the one helped me was awesome but that one who helped me the nurse now she needs a raise
  • AF
    AL Law (FIVE1OAKLAND)
    Nov 10, 2025
    5.0
    Great facility and great staff, very helpful and my physical therapist is nice and knowledgeable.

Frequently Asked Questions About Concentra Urgent Care

What services does Concentra Urgent Care offer?

Concentra Urgent Care provides workers comp injury treatment, travel health, occupational health services, urgent care, physical therapy, occupational therapy, and drug testing.

What are the operating hours for Concentra Urgent Care?

Concentra Urgent Care is open Monday through Friday from 8:00 AM to 5:00 PM and closed on weekends and major holidays like Thanksgiving, Christmas, and New Year's Day.