Concentra Urgent Care

3.7
1600 reviews

About

Occupational MedicineUrgent CareMedical ClinicPhysical Therapy
Concentra is a national healthcare company that provides prompt, effective care to injured employees, and urgent care services to the communities it serves.

Location

Concentra Urgent Care
25115 Madison Ave., Murrieta, CA
92562, United States

Hours

Reviews

3.7
1,600 reviews
5 stars
936
4 stars
129
3 stars
94
2 stars
77
1 star
364

What are people saying?

AI-generated from recent customer reviews

Wait Times

Many customers expressed frustration with long wait times, often exceeding expectations, despite some positive experiences with quick service.

Staff Professionalism

While some staff members were praised for their professionalism and friendliness, others, particularly certain doctors and front desk staff, received criticism for being rude and unprofessional.

Cleanliness

The clinic was frequently noted for its cleanliness and well-maintained facilities, contributing positively to customer experiences.

Customer Service

Overall, customer service was a mixed bag; some staff were highlighted for their kindness and helpfulness, while others were described as cold and unwelcoming.

Quality of Care

The quality of medical care varied, with some patients reporting excellent experiences and others feeling dismissed or inadequately treated by certain providers.
  • GL
    Gem Lane
    Nov 10, 2025
    1.0
    I went on for a drug test for employment. The technician was a woman who was rude from the start. She acted like a cop that abuses their power. I couldn't fill the cup to her satisfaction she wanted 2 thirds I gave just under half. I had another appointment that I was not going to be late for. She told me I could not leave. In a cop like way. I laughed in her face and left. I dont need a job that bad. I notice there is no reply to the bad reviews. Only the good reviews. No customer service skills whatsoever. I will be starting a libal suit. If anyone else has had a bad experience feel free to contact me.
  • JS
    Jeremiah S
    Nov 10, 2025
    4.0
    Okay so originally in my mind i wanted to give this place 1 star. But after my visit i changed that. My employer sent me here for a pre-employment drug screening and physical. So I was a walk in. I got there at 12:53pm and was told it would be 2 1/2 hours wait, so i went to grab some food across the street and walk in a store, i get a call at 2:45 they are ready for me. So i drive across the street and tell the front desk i got a call that they are ready, I get there and as i walk in i hear the older front desk lady loudly saying to her co-worker “Is Jeremiah back yet?!” like she is mad at me for being gone. I say i’m right here then she rudely tells me sit down they will call me and gives me a smug look like i bothered her. Then i wait there another hour in the lobby. Finally at 4:30 they call me back. Now once i was in the back everybody was so nice and patient with me. Gabriella was an amazing nurse very polite and genuine, unlike front desk ladies. I was honestly in there so quick i didn’t even get the doctors name but he was amazing as well. Overall once i was taken back it took about 20-30 minutes. I get these people are working and wait times are going to be long as a walk in at an urgent care on a Friday which is why i upped my review. If only the front desk ladies could be nicer. Put them in the back doing paperwork since they don’t like to smile at guests.
  • CC
    C
    Nov 10, 2025
    5.0
    Great staff. Friendly nurses and doctors very professional. Did my on board physical and drug screening through them and the visit was swift and thorough.
  • PZ
    Paulo Zambrano
    Nov 3, 2025
    1.0
    Took almost 3 hrs to he seen and only took 15 mins to complete exam that I was there for. Your front desk representative were very unprofessional, especially your female manager. I would not be retirning to this location any time soon.
  • MM
    Mark Malecki
    Oct 29, 2025
    1.0
    The professionalism of the staff and nurses are great. The professionalism of the MD is not the greatest. I've also seen about 3 different doctors since being hurt and only seen the same person constantly after it was noted that my injury wasn't getting better. Now I will like to add they did give me physical therapy appointment but no imagery because the first doctor felt my back and said I know what this is. I don't know about you all, this is like going to a mechanic and them putting a finger in your dipstick and diagnosing the problem exactly. Now could this level of care because my work doesn't pay for the good benefits. Also very inconsiderate to patients personal lives and the things they maybe going through.

Frequently Asked Questions About Concentra Urgent Care

What services does Concentra Urgent Care in Murrieta provide?

Concentra Urgent Care offers workers comp injury treatment, travel health, occupational health services, urgent care, physical therapy, occupational therapy, and drug testing.

What are the operating hours of Concentra Urgent Care in Murrieta?

The clinic is open Monday to Friday from 8:00 AM to 5:00 PM and is closed on Saturdays, Sundays, and major holidays such as November 27, 2025, December 25, 2025, and January 1, 2026.