Concentra is a national healthcare company that provides prompt, effective care to injured employees, and urgent care services to the communities it serves.
Many customers reported excessively long wait times, often exceeding an hour, even with scheduled appointments.
Staff Professionalism
Feedback on staff professionalism was mixed; while some praised the friendliness and helpfulness of certain staff members, others criticized the rudeness and lack of empathy from front desk personnel.
Quality of Care
Several reviews highlighted concerns about the quality of medical care, with some patients feeling dismissed or inadequately treated by doctors.
Customer Service
There were numerous complaints about poor communication and customer service, particularly from front desk staff, which negatively impacted the overall experience.
Positive Experiences
Despite the negative feedback, some customers had positive experiences, particularly with specific staff members who were noted for their kindness and professionalism.
JM
Jesse Martinez
Nov 10, 2025
5.0
Quick and fast service! I was in and out within 30 mins.
NG
Natalie Garcia
Nov 10, 2025
5.0
Amazing and quick service for a last minute TB test! My nurse was amazing! He was so warm, nurturing and super funny! He made me feel comfortable even though I am not the fondest of needles or shots! I would definitely come back!
RE
roham etehad
Nov 5, 2025
1.0
I had an appointment at 12:30 checked in at 12:32 saw the doctor at 1:47 and I had to wait for one hour and fifteen minutes after doctor comes in she doesn’t even acknowledge the fact that I had to wait just for a follow up appointment. When I brought it up she didn’t even apologize or show any form of understanding but just said its is like this and people had to wait for 3 hours. I don’t understand this at all and I think this is unacceptable especially because I wasn’t a walk in and I DID make an APPOINTMENT. Worst experience I had in any medical facility and I myself work in a medical office. I hope they do a better job at communicating that if you make a follow up appointment which for the examination took less than 5 minutes there might be a chance to wait for 3 hours and its normal!
BA
BEN ALEXENDER
Oct 16, 2025
5.0
Excellent Experience at Concentra Urgent Care!
I had a really positive experience at Concentra Urgent Care during my recent visit. The staff were friendly, professional, and made me feel well cared for from start to finish.
Special thanks to Jeffrey, the new trainee — he did an excellent job! He was polite, attentive, and showed a lot of professionalism for someone new in training. It’s clear he’s learning from the best.
Also, a big shoutout to Marty, who was incredibly helpful and kind throughout the visit. Marty made the process smooth and efficient, showing true dedication to patient care.
Overall, this team made my experience fast, comfortable, and stress-free. I highly recommend this Concentra location to anyone who needs urgent care with a personal touch.
KW
kira w
Oct 13, 2025
1.0
because Google won't let you give a negative review as a no-stars they're getting a one the staff there not helpful in the least when I went to check in they knew that there was a delay with the doctor I was seeing did they inform me that there was going to be a delay no and I know sometimes doctors get behind so when it was 30 minutes past my appointment time I wasn't too worried when it was 45 minutes past my appointment time I'm like okay now this is ridiculous I went up there and we spoke to them and they said well she's behind how much longer is going to take well we don't have a room to put you in okay well I made an appointment and if she can't see me today let's redo it they did not offer to redo it also they wanted me to do x-rays or something I could have done that in the whole time I was sitting there and been done with it but then I had to wait for them to be able to do my x-ray before I could even see the doctor it was a mess and they weren't nice they were not nice I tried to remain as polite as I could under the circumstances which were very stressful but if for any reason they say you should go to this office for any medical thing ask them if you could go somewhere else don't waste your time Jeff bezos could offer me all his money and I wouldn't go to this place again
Frequently Asked Questions About Concentra Urgent Care
What services does Concentra Urgent Care in Lake Forest provide?
Concentra Urgent Care offers workers comp injury treatment, travel health, occupational health services, urgent care, physical therapy, occupational therapy, and drug testing.
What are the operating hours of Concentra Urgent Care on weekdays?
Concentra Urgent Care is open Monday through Friday from 8:00 AM to 5:00 PM.
Is Concentra Urgent Care open on weekends?
No, Concentra Urgent Care is closed on Saturdays and Sundays.
Where is Concentra Urgent Care located?
It is located at 22741 Lambert Street, Suite 1608, Lake Forest, CA 92630, United States.
How can I contact Concentra Urgent Care by phone or fax?
You can call them at +1 949-581-3011 or send a fax to +1 949-581-6457.
Where can I find more information about Concentra Urgent Care services online?
More information is available on their website at https://www.concentra.com/urgent-care-centers/california/los-angeles/lake-forest-urgent-care/.
Are there dining options near Concentra Urgent Care in Lake Forest?
Yes, nearby dining options include Heroes & Legends Bar & Grill, Crush Wine Bar and Restaurant, and Round Table Pizza, ideal for a meal before or after your visit.
What fitness or wellness centers are located close to Concentra Urgent Care?
Nearby wellness and fitness options include USSD Lake Forest, a martial arts club and life coach, CRYO CRIB - WHOLE BODY CRYOTHERAPY for physical therapy and cryotherapy, and Revive Massage and Bodywork for massage therapy.
Can customers visiting Concentra Urgent Care find other health-related services nearby?
Yes, nearby health-related services include Lake Forest Optometry, Healing Hands Family Wellness, CARE Physical Therapy, and Azita Ansari Acupuncturist in Orange County.
Does Concentra Urgent Care have a presence on social media?
Yes, you can find them on Facebook at ConcentraUrgentCareLakeForestCA37160, and on Instagram and Twitter under the handle @concentrahealth.