Concentra is a national healthcare company that provides prompt, effective care to injured employees, and urgent care services to the communities it serves.
Customers frequently reported excessively long wait times, often exceeding two hours, even with scheduled appointments.
Staff Professionalism
While many reviews praised the friendliness and helpfulness of the staff, there were notable complaints about unprofessional behavior from some medical personnel.
Facility Cleanliness
The facility received mixed reviews regarding cleanliness, with some customers noting it was clean while others described it as dirty and disorganized.
Customer Service
Overall, customer service was highlighted positively by many, with specific staff members receiving commendations for their attentiveness and professionalism.
Efficiency Issues
Several reviews pointed out inefficiencies in service delivery, including disorganization and lack of accountability, leading to frustration among patients.
JE
Jay Alan Escobar
3 days ago
1.0
I was here with forms they said they were familiar with and i found out they were not. I've been waiting for at least 2 hours. After the doctor had seen me for about 1 hr, i was informed by a staff member the doctor will be in a meeting and will not release me so i have to wait 30 minutes.
This is terrible. Last time i come to this place.
LB
Lisa Batchelor
Nov 17, 2025
5.0
Went to the Concentra ElSegundo facility for a urine drug screening test for employment. Very professional staff. Friendly, no wait time. The young lady medical assistant who was with me for the test was very nice. She explained everything to me and the process was fast. My goodness compared to the Gardena facility on 190th street, I was there almost two hours for the urine drug test and TB test for a different employer.
MS
Mia Simmons
Nov 14, 2025
1.0
I will start this off by saying I will be very excited to see a dark skin African American woman as a N.P. she was very beautiful. I am an African-American woman myself and was happy that someone who looked like me was going to see me. She treated me as I was the scum in the bottom of her shoe. She never once looked me in my eyes, her attitude towards me was horrible and made me cry. I didn't understand where it came from the way she spoke to me was very condescending almost like as if I was pretending I had an injury the conversation was very short with lots of uncomfortable silence in the room as she was typing. She never wants asked me to stand up to see my range of motion she never touched me at all I don't even think she wanted to like I said she treated me as if I was the scum from the bottom of her shoe I most definitely called corporate and made a report. And will not ever walk back into another Concentra again. black people we must do better towards each other especially women we should love each other and unite together especially during these times I hope someone else experiences better than mine.
MA
Matt Alba
Nov 6, 2025
4.0
Doctors listens to my lungs you don’t have pneumonia after waiting for 45 mins place is empty. Now after ordering X-rays which I declined because I asked why X-rays she said to make sure you don’t have pneumonia well you just listened and you said the doctor doesn’t make much sense…she said you don’t have pneumonia. Well we can’t tell if you do unless we X-ray….why even listen then…I declined the X-rays doesn’t make sense to be exposed to radiation if you don’t need to. This place is very interesting to say the least for the quality of care and a little suspect to be obvious. The check in procedure is sub par they want to triage you first…none of it makes sense. We’ll see if I get the meds I need to get better. They told me my insurance will let me know if there is a co pay lol….okayyyyy
AB
Ali. B.
Oct 31, 2025
1.0
Terrible patient service. Came in just to get stitches removed and was told that the doctor won't be back for 2 hours due to lunch. Who takes a 2 hour lunch break?!? Was sent to a different location which also wouldn't see me. Kept going in circles only to end up paying over $300 in 2 simple stitches in my finger while being treated poorly and waiting forever. They mange to make you feel like crap and then charge you through the roof for it. I know it's urgent care but would recommend going somewhere else if you can manage the time. Wouldn't tell anyone to go here.
Frequently Asked Questions About Concentra Urgent Care
What are the operating hours of Concentra Urgent Care in El Segundo?
Concentra Urgent Care is open Monday through Friday from 8:00 AM to 5:00 PM and is closed on Saturdays and Sundays.
What services does Concentra Urgent Care provide?
They offer services including workers' compensation injury treatment, travel health, occupational health services, urgent care, physical therapy, occupational therapy, and drug testing.
Where is Concentra Urgent Care located?
It is located at 390 North Pacific Coast Hwy, Suite 1000, El Segundo, CA 90245, USA.
How can I contact Concentra Urgent Care?
You can reach them by phone at +1 310-640-9911 or by fax at +1 310-322-8068.
Does Concentra Urgent Care have a website or social media presence?
Yes, their website is https://www.concentra.com/urgent-care-centers/california/los-angeles/el-segundo-urgent-care/, and they are on Facebook at ConcentraUrgentCareElSegundoCA37158 and Instagram as @concentrahealth.
Can you recommend nearby medical specialists around Concentra Urgent Care?
Yes, nearby specialists include Michael Mellman (internal medicine), Ayoosh Kakkar, MD (psychiatrist), Dr. Michele Rogers (optometrist), and Beach Cities Vein and Laser Center (doctor and surgeon).
Are there dental care options near Concentra Urgent Care?
Yes, several dental clinics are nearby such as Wave Dental, El Segundo Beautiful Smiles, The Cosmopolitan Dentist, and Dr Silvia Cardona DDS.
Where can I find mental health services near Concentra Urgent Care?
Mindpath Health provides counseling and psychiatric services nearby, including psychiatrist Ayoosh Kakkar, MD.
Is there a Department of Motor Vehicles office near Concentra Urgent Care?
Yes, the El Segundo Driver Safety Office and DMV Safety Department are located nearby for transportation-related services.
What is the main focus of Concentra Urgent Care's healthcare services?
Concentra provides prompt and effective care for injured employees and urgent care services for the local community, focusing on occupational medicine and health services.