Planned Parenthood - Imperial Valley Homan Center

Reviews

• MC

  Melanye Cuevas

  6 days ago
  1.0
  I had an appointment at Planned Parenthood to get a birth control implant (arm implant), and my experience was extremely frustrating due to poor communication, contradictory information, and unprofessional behavior from a staff member. From the beginning, I was told by the first assistant that the clinic needed to contact my insurance directly in order to verify coverage. She attempted to call, but the insurance call center did not answer. She then instructed me to continue calling my insurance myself. I asked what I should do if my insurance answered, and she clearly told me that the insurance would need to contact the clinic directly. Following those instructions, I contacted my insurance. A representative confirmed that the implant is covered 100%. However, the representative explained that they are not authorized to initiate outgoing calls to clinics, but they were willing to stay on the line if the clinic could speak to them directly. Since I was still nearby, I returned to the clinic with the insurance representative on the phone, trying to resolve the issue immediately. At that point, I was assisted by a second staff member, and the interaction became increasingly tense. She contradicted the information I had previously been given and stated that she could not speak with my insurance. She then told me that I needed to make sure my insurance answered when the clinic called them, which is an unreasonable expectation for a patient. When I asked how I would be contacted if my insurance managed to reach the clinic, she initially said no, implying I would not be contacted. After I asked again for clarification, she changed her answer to yes, but immediately followed it by stating—in a very hostile tone—that they would only call me once and that if I missed that call, they would not try again. She repeated this at least five times, each time I asked the same simple question: “So you will call me?” This repetition felt less like providing information and more like an attempt to assert control or “win” an unnecessary power struggle, rather than maintain a professional and solution-focused interaction. The tone and attitude throughout the exchange felt personal rather than professional, and the situation escalated because of that. My only goal was to get clear information, yet the staff member appeared irritated by my need for confirmation and responded with hostility instead of clarity. She also made dismissive comments about my insurance, implying that they “don’t really work with it,” despite the fact that it fully covers the service. This contributed to an overall feeling of being minimized rather than helped. Patients often arrive already nervous, especially when undergoing medical procedures for the first time. Being met with hostile, dismissive, or confrontational behavior only increases anxiety. If this is how a patient is treated over a routine procedure, it is concerning to imagine how someone might feel when coming in for a more serious or emotionally difficult procedure. Planned Parenthood is known for providing supportive, respectful, and patient-centered reproductive healthcare. Unfortunately, this experience did not reflect those values. I hope this feedback encourages better communication, professionalism, and empathy toward patients in vulnerable situations.
• ME

  Melissa Eppenger

  Jan 5, 2026
  5.0
  The staff are always so nice and everyone makes you feel comfortable. I love that I was given recommendations and they took my health conditions into account. Thank you PP! 🩷
• AT

  Ashanti Thompson

  Oct 7, 2022
  5.0
  The level of care provided at this office is phenomenal. They make sure you’re aware of all information, they give you step by steps during your visit and help you in anyway possible. They make sure your comfortable and okay. The entire staff of doctors and nurses are absolutely amazing. They quite literally saved my life and I will always be grateful to them here.
• DV

  Dani Valenzuela

  Apr 11, 2018
  1.0
  Called the office to make an appointment for a check up and they turned me away saying to go to "my" doctor. Doesn't seem like walk ins are welcome when people are being turned away...

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