Business Details
About
OpticianSunglasses StoreContact Lenses Supplier
Stop by for high-quality prescription glasses starting $95, plus sunglasses, progressives, contact lenses, and eye exams. Plus, meet friendly advisors and top-notch optometrists to help you find the perfect pair.
Details
- DeliveryNot available
- Requires appointmentAvailable
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.8
127 reviews
5 stars
119
4 stars
2
3 stars1
2 stars0
1 star
5
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff is consistently described as friendly, helpful, and attentive, providing excellent customer service.
Product Selection
Customers appreciate the wide variety of stylish frames and reasonable prices offered at the store.
Eye Exam Experience
Many reviews highlight the thoroughness and professionalism of the eye exams conducted by the optometrists.
Order Issues
Some customers reported issues with order accuracy and account management, leading to frustration.
- BRBobby ReyesJan 4, 20261.0This was my first time buying glasses from Warby Parker and was very excited about getting my new frames. I ordered 3 pairs as I needed to use money in my HCSA account before year end. Not only was one of the pairs completely off (wrong frames and prescription), but when I went to the store to exchange them for the pair I ordered, the man helping me had a horrible attitude. The lady that was also helping who just joined the team a month ago was way more emphatic and willing to help. I asked if there was a way to accommodate for the inconvenience by possibly throwing in a glasses cleaner spray and the man completely turned me down and just walked away. I asked the lady, and the glasses cleaner is only $20, but that’s not the point. The point is this is my first time ordering from Warby Parker, and not only did i get the wrong glasses, I now have to wait an extra 1-2 weeks for my glasses, dealt with poor customer service, and can’t even throw in a glasses cleaner for the inconvenience of having to drive into the store and waste more time and gas just to deal with attitude. You’d think you’d get better customer service for someone who spent ~$700 with this company. Unfortunately, I don’t think I’ll be buying another pair of glasses from Warby Parker or recommend them to friends and family moving forward.
- BRBeth RosalesDec 31, 20255.0I had a challenge with my eyeglasses and the woman who helped me here was so kind and patient. She brainstormed the problem and actually found a solution. She didn't make me feel rushed and spent all the time needed to help me. It was a great experience.
- AAAngie ADec 31, 20255.0Great customer service! They quickly helped me find the exact glasses I was looking for. I almost didn't return this year because the previous year the store was dark and gloomy and it was difficult picking out glasses in the semi dark store and my choices were so limited. Last year, I left with a pair of glasses I wasn't happy with. Now the store is bright and they have many styles to choose from and they also have additional styles on their tablets they can show you. This year I left extremely satisfied and can highly recommend them.
- DLDr. Maria Heatherington, DACM, LAc.Dec 17, 20255.0I highly recommend using Warby Parker for your eyeglass needs. They have a great selection of frames and the whole process is so easy and seamless. The staff and doctor are all great and super helpful. I am a non-insurance customer and found their prices to be fair and competitive. This store is in my favorite mall, so that's also a bonus.
- MMMarci MWDec 16, 20251.0Everyone involved with Warby Parker is very kind and polite. For their sake, I wish my review ended there. Last year I ordered three pairs of glasses from the south coast store: two for my adult daughter and one for me. Somehow my daughter's email and name was used as the customer and patient for all three pairs when in reality I was the customer for all three and the patient for one. Since that time all records related to the purchase of our glasses are sent to her email and mailed to our home address under her name. Nothing comes to me. At one point, her name showed up as the patient on the receipt for my prescription glasses. Fast forward to November 2025 and yes, you can call me dense for venturing back into the store, my daughter, son and I order a total of four new prescription glasses after the sales agent said "don't worry we've got the accounts all divided correctly now". A few days later two glasses arrived for my daughter, one was for her and one was for me (my stuff is still under her account), one pair arrived for my son (wrong pair of glasses with the wrong prescription). Since that time I've been on and off the phone with senior support for close to four hours and counting. My son and I are still waiting on our glasses and as far as I can tell, all our accounts are still messed up. The selection is really great at Warby Parker, but there's a HUGE hidden expense in the time required to get your correct prescription and glasses sent to the right person at the correct address with the patient name accurately noted on the receipt. Like I said, everyone is really nice but unfortunately something behind the scene isn't working correctly and customers are paying the price.
Frequently Asked Questions About Warby Parker South Coast Plaza
What should I bring?
You don't need anything but your eyeballs to peruse and try on our frames. If you're planning to purchase prescription frames or contacts, it's helpful to have a digital or physical copy of your current prescription. If you'd like to pay with an [FSA or HSA](https://www.warbyparker.com/flexible\-spending\-accounts) card, remember to bring that along, too.No prescription handy? Not a problem! You can come in just to browse, shop for non\-prescription sunglasses and accessories, or can book an eye exam at most locations.
Do you accept vision insurance?
We're in\-network with several major insurance carriers, and we also make it easy to use out\-of\-network benefits. (Coverage may vary by location or plan.) Get all the details [here](https://www.warbyparker.com/insurance).
Do you offer measurements and adjustments?
Yes! We can take any optical measurements needed to complete your order—and if your frames don't fit perfectly on arrival, an optician is available for adjustments.Plus: Every Warby Parker frame comes with complimentary adjustments for life. Swing by any time for a tuneup.
Do you accept returns and exchanges?
Yes, indeed. We have a 30\-day, hassle\-free return or exchange policy for all of our eyewear and accessories. Whether you purchased online or in a Warby Parker store, we can help you out.We also accept returns and exchanges for contact lenses within 30 days of purchase if they're in their original, unopened box.
Do you offer gift cards?
So glad you asked—yes, we do. You can purchase physical gift cards online or in stores. Need it this second? We offer [e\-gift cards](https://www.warbyparker.com/gift\-card), too!
What do I need to bring when visiting Warby Parker South Coast Plaza?
You only need your eyes to try on frames. For prescription purchases, bring a copy of your current prescription and your FSA or HSA card if you plan to use it. No prescription is required to browse or shop for non-prescription sunglasses and accessories.
Does Warby Parker South Coast Plaza accept vision insurance?
Yes, they are in-network with several major insurance carriers and also facilitate the use of out-of-network benefits, though coverage may vary by location or plan.
Does Warby Parker offer frame measurements and adjustments?
Yes, they provide optical measurements and offer complimentary frame adjustments for life at any Warby Parker location to ensure a perfect fit.
What is the return and exchange policy at Warby Parker South Coast Plaza?
They offer a 30-day, hassle-free return or exchange policy on eyewear and accessories purchased online or in-store. Contact lenses can be returned unopened within 30 days of purchase.
Are gift cards available at Warby Parker South Coast Plaza?
Yes, physical gift cards can be purchased online or in stores, and e-gift cards are also available for immediate use.
What are the operating hours of Warby Parker South Coast Plaza?
The store is open Monday to Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
What types of eyewear products are available at Warby Parker South Coast Plaza?
They offer a wide range of eyewear including prescription glasses starting at $95, sunglasses, progressives, contact lenses, and various frame styles such as acetate, wire, metal, and mixed materials.
Is Warby Parker South Coast Plaza wheelchair accessible?
Yes, the store has wheelchair accessible entrances and parking, and welcomes all customers including LGBTQ and transgender individuals.
What nearby stores can I visit along with Warby Parker at South Coast Plaza?
Nearby shopping options include UNTUCKit for clothing and shoes, Fossil Store for leather goods and watches, and Sunglass Hut for additional eyewear styles, all within South Coast Plaza for a convenient shopping trip.
Are there dining options near Warby Parker South Coast Plaza?
Yes, Mezzet Mediterranean Cuisine is nearby offering Mediterranean and Middle Eastern dishes, perfect for a meal before or after your visit to Warby Parker.
How can nearby stores like Apple South Coast Plaza positively influence my visit to Warby Parker?
After shopping for eyewear at Warby Parker, you can visit Apple South Coast Plaza nearby for electronics or mobile phone needs, making it easy to accomplish multiple errands in one trip.