Planet Fitness

Reviews

• JG

  John Gilkey

  6 days ago
  1.0
  Equipment needs repair, the atmosphere loud music, disco? Manager, upon request to lower the music down as it’s hard to focus says” no!”
• AU

  Alberto Uribe

  Oct 22, 2025
  5.0
  This is the best place to work out around here it has plenty of machines and weights.
• SW

  Sam Wise

  Oct 9, 2025
  1.0
  Only posting a written review because the business seem to be keen about it. And no, I won’t be calling or emailing because I have already passed on the issue to one of your managers who caused this headache, A.C. I signed up for black membership last weekend, next day I brought a guest and enjoyed the facility to the fullest extent I could at the time. Next day, I brought another guest with me - I was told by A.C. that they could not use any of the amenities that a black member was promised to. But before saying that they were offered hydromassage as well. Which was exclusive for the black members. So, no issues there. They were right, this was in the agreement. My only frustration was - I asked about this to G. during the tour. I was told my guests could use anything as I did. 2 of the associates I encountered with till this person who blocked my guest’s access to amenities ignored that restriction and helped, or maybe they were unaware. But for a business this was unacceptable and unprofessional. Get me to sign up for the membership, and change the circumstances 2 days later. Nope - consistency matters. When I wanted to cancel my membership, this manager A.C. claimed I could not cancel my membership within 5 days of signing up - therefore no refund. The only problem is, this is not how it is on the agreement. Agreement states if you cancel within 5 days of signing up, you are entitled to full refund of whatever you paid. If cancelling after 5 days, then no refund. So this associated tried to trick me into missing the deadline therefore leaving my entitled refund to them for all I know. When I said lets enforce the policy fully, not partially, they said they would need to ask their general manager’s help on that and call finance dept too to ensure that is correct. Well, another reason I won’t be using planet fitness ever again: you enforce partial policy when it works out for you, but you seek confirmation from higher ups when it doesn’t. How is that fair, honest business? Inexperienced managers lose customers over simple rules in their policies, even though that is not consistently enforced in any branch. But when it comes to fully enforcing the policy, they seek assistance from their manager’s because they aren’t prepared for what doesn’t work for them. This is another form of bullying by inexperienced power holders. I’m glad this wasn’t my first rodeo. This lady manager needs to enforce the policy fully if she intends to do so, and if not, she needs to know some rules could be stretched to avoid losing business. You’ll never succeed in business life if you partially enforce your policy when they are convenient to you. Thankfully I have received my full refund after consistently following up and indicating my bank would be involved if no confirmation of a refund. Except manager A.C there, everyone else was nice at this business. No issues with my communication at any point, no nonsense restrictions, nothing. Gilberto, sorry my friend, your 30 mins tour you gave me was wasted by this person. Avoid this business at all costs. Inconsistent and untrustworthy.
• NM

  n m

  Sep 29, 2025
  5.0
  First choice of a gym. Clean, friendly staff, and the renewed equipment wraps it up
• MO

  Mike O'Reilly

  Sep 14, 2025
  5.0
  Clean… not crowded… Update…They just brought in loads of new equipment… Fantastic upgrade!

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