Site for Sore Eyes - Auburn

Reviews

• LT

  Leslie Thomas

  Sep 2, 2025
  5.0
  We have gotten glasses here several times in the past. We went in today to see if we could get non-prescription lenses put in my husband's prescription Maui Jim's. The clerk went in the back room and they just happened to have a pair of lenses in the back. They put them in and said "no charge"! Now that's customer service!!
• CG

  Christina Galli

  Jun 26, 2025
  1.0
  I'm honestly perplexed by the high rating of this store. The phrase "kindness as a strategy" is the epitome of my experience. I called ahead of time and was told that most glasses could be made same-day or next day. I walked in with a brand new prescription and was walked through seemingly easy process with an overly friendly employee (I think the manager), only to be told after I paid that it would be 7-10 business days until they came in. A few days later, I went for a second opinion on my prescription and brought in the updated prescription. 5 business days later I got a call that my glasses were ready. I picked them up and they appeared stronger than my updated prescription and I was concerned the wrong lenses were inserted. I went back and they "examined" them and indicated that they were my updated prescription. The friendliness I received during my first visit was gone, and the whole experience was very transactional. But how would I actually know that my lenses were the right strength? I'm a first-time glasses wearer so I have no baseline. I happened to order a pair of glasses online after getting my new prescription through a different company because I couldn't wait another 7-10 business days to have access to my glasses and when they arrived, the lens strength was completely different (less strong) than the ones I got from Site for Sore Eyes and exactly what I was expecting. I feel bamboozled by Site for Sore Eyes - will not return!
• LB

  Linda Bees

  May 1, 2025
  5.0
  Fantastic. The staff is top notch! - helpful, patient, and knowlegeable.
• SS

  Shelley S

  Sep 5, 2024
  5.0
  Hands down, best customer service in town! I'll never go anywhere else. They don't make you feel rushed. Their products are top notch, glasses are fitted well, they will even use your old favorite frames! Can't recommend these people enough!

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