Business Details
About
Home Health Care Service
For over 20 years, TheKey (formerly Home Care Assistance) has been a trusted provider of in-home care for seniors, proudly helping Canadians age with dignity and independence at home. Our highly trained caregivers deliver personalized services—including respite care, elder care, and companionship—focused on nurturing a healthy mind, body, and spirit through our Balanced Care Method™. We are committed to values Canadians cherish: respect, compassion, and community. Working collaboratively with families, we create individualized care plans tailored to each client’s unique home care needs. TheKey offers 24/7 support, including holidays, weekends, evenings, and overnight. Contact TheKey Canada today to learn more..
Location
Hours
Reviews
5.0
55 reviews
5 stars
54
4 stars
1
3 stars0
2 stars0
1 star0
- EVElizabeth Villar-GuerreroMar 25, 20255.0Knowing that TheKey is dedicated to providing such personalized and compassionate care inspires confidence in their approach. It’s reassuring to see a team that truly values the well-being of each client, ensuring they receive not just care, but genuine support and dignity in every aspect of their daily lives! A true definition of client centred care!
- ANAlex NevilleFeb 25, 20255.0Finding care for family members can be difficult, but your in good hands with their professional service and experience staff
- SCScotty CoristineFeb 25, 20255.0TheKey provided exceptional care for my mother, treating her with kindness, respect, and genuine compassion. Their caregivers were professional, reliable, and truly became like family. The personalized care plan made all the difference, ensuring her comfort and dignity every step of the way. TheKey gave our family peace of mind, and we are forever grateful for their outstanding service. Highly recommend!
- RCRichard CJan 27, 20255.0Great caregivers and best team! Everyone is great.
- JAJoyceline AligawesaAug 16, 20235.0They are very good and flexible. Caring as well and accommodative to employees.
Frequently Asked Questions About TheKey - Senior Home Care
What is home care?
Home care is a supportive service provided by a professional caregiver in the home or community where a resident lives (in addition to facility supports) for peace of mind, companionship, and personal care. Caregivers can perform tasks such as running errands, preparing meals, assisting in the shower, fall prevention, and initiating brain stimulation activities to stimulate cognitive function.
How do I find the best caregiver for my loved one?
The best caregiver is an experienced professional who has the training and skills to support your loved one’s care needs. It’s also imporatnt to find a caregiver who’s extremely reliable, has back-up if necessary, and is a good fit in terms of personality and shared interests.
How much does home care cost?
Home care is typically billed by the hour, so the cost depends on the number of care hours per week and can vary slightly by region. Most families pay out-of-pocket for their care or use long-term care insurance.
How are you protecting your clients from COVID-19?
We follow infection mitigation best practices and safety protocols, informed by the CDC and local authorities, and provide appropriate PPE to our caregivers. The majority of our caregivers and Care Team members are fully vaccinated against COVID-19.
Is a home care agency better than hiring a private caregiver?
If you value safety, security, and reliability, yes. A quality home care agency is insured and also manages the performance and scheduling of its caregivers, handles billing and payrol, and has back-up caregivers to fill in when needed. With a private hire caregiver, you’re responsible for setting up payroll and withholding taxes, caregiver vetting and background checks, and purchasing sufficient liability insurance to cover any accidents or injuries in the home.
What services does TheKey - Senior Home Care provide?
TheKey offers personalized in-home care services for seniors, including respite care, elder care, companionship, memory care, skilled nursing, and more, tailored to support a healthy mind, body, and spirit.
How can I contact TheKey - Senior Home Care in Vancouver?
You can contact them by phone at +17782793634 or +17788031548, or by email at careteam@thekey.com for inquiries and support.
What are the operating hours of TheKey - Senior Home Care?
TheKey operates 24 hours a day, 7 days a week, including holidays, weekends, evenings, and overnight to provide continuous care.
What payment options does TheKey - Senior Home Care accept?
They accept AMERICANEXPRESS, CHECK, INVOICE, MASTERCARD, and VISA as payment methods.
Do TheKey caregivers help with specialized care like dementia or Parkinson's disease?
Yes, TheKey specializes in memory care, dementia care, Parkinson’s disease care, stroke recovery, cancer care, and other specialized elder care services.
How does TheKey ensure safety during the COVID-19 pandemic?
TheKey follows CDC and local guidelines for infection mitigation, provides appropriate PPE to caregivers, and most caregivers and staff are fully vaccinated against COVID-19.
Where is TheKey - Senior Home Care located in Vancouver?
They are located at 1861 Marine Dr, West Vancouver, BC, postal code V7V 1J7, Canada.
What nearby medical services are accessible from TheKey's location?
Nearby medical services include West Van Family Dental, West Vancouver Orthodontics, Advanced Medical Healthcare Equipment, and Nurse Next Door hospital and home health care services.
What wellness and fitness options are near TheKey - Senior Home Care?
Clients can access nearby wellness facilities such as Mat Pilates with Maryam at Esprit de Core Fitness Studio Ltd, Foundation Reformer Pilates, and Sabai Thai Spa West Vancouver for exercise and relaxation.
Are there any local beauty and spa services close to TheKey's facility?
Yes, nearby beauty services include La Rouge Hair and Spa, Van Hair by Amir, Jessie Palmer Hair, Pearlish Skin Clinic, Ann Salon & Spa, and Simin Beauty Atelier.