Connect Hearing

Reviews

• LM

  Lori McIntosh

  May 19, 2025
  3.0
  So very disappointed with Connect Hearing and who they use to make custom ear plugs. Had ear plugs made at the end of October 2024 and returned to have them remade during the 90 day warranty as the right ear plug was causing a pressure sore in my ear. Another mould was taken and I went about a month without the ear plugs, eating into the 90 day warranty. Received it back to only have the same issue again. Only this time they would not cover the warranty even though it was with them for part of the warranty.. So the next time I asked to have them redone, I asked that they not include the little bead that indicates that it is the right ear plug from the left one. I asked for the shaping at the bottom to be cut down a bit. I will say here, that Connect Hearing did cover the $15 cost to have them sent back outside of the warranty. Again, the ear plug is still causing a pressure sore and also they only counter sunk the bead and did not leave it out of the plug as requested. I was also told by one of the front ladies, that I have an odd shaped ear and that is the reason for the issue. Problem here is that she is the receptionist and how would she know what the issue is. So here I have paid almost $300 for ear plugs I am unable to use because the right ear causes me so much discomfort. I will neither use nor recommend Connect Hearing.
• LM

  Lana martin

  Nov 24, 2022
  5.0
  Highly Recommend Connect Hearing Vernon! Everyone has been so wonderful and helpful in aiding my dad with all his hearing aid needs. From Lori at the front end to Dr Penny, we couldn’t have asked for better service. Such a friendly atmosphere!
• SP

  stan paul

  Nov 17, 2022
  5.0
  Very knowledgeable and friendly staff. My father has always received service that went above and beyond.
• AF

  A J Jerry Flaman

  Aug 22, 2022
  5.0
  A super place with excellent caring staff. Very helpful.

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