Business Details
About
PharmacyCosmetics StoreElectronics StoreGrocery StoreCamera StoreComputer StoreDrug Store
Visit our store in Vancouver British Columbia.
London Drugs is 100% Canadian owned and is focused on local customers' satisfaction. Across Alberta, Saskatchewan, Manitoba, and British Columbia, London Drugs' 79 stores employ staff dedicated to providing a superior customer focused shopping experience.
All stores offer passport and ID photos backed by our biometric passport photo technology and a $50 guarantee.
In-store, at home or remote TECH Services offer software or hardware setup, installation, virus removal, cleaning, and data transfers. We perform authorized and out of warranty computer repairs on HP, Lenovo, ACER, Asus, Microsoft.
We’re an Apple Authorized Service Provider. Our Apple-trained technicians use genuine Apple parts, so you can trust us with all your Apple devices.
Details
- DeliveryAvailable
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
3.5
454 reviews
5 stars
161
4 stars
107
3 stars
68
2 stars
30
1 star
88
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service quality, with some staff being friendly and helpful while others are reported as rude and dismissive.
Checkout Experience
Customers frequently complained about long wait times at checkout due to insufficient cashiers, often only one being available during busy hours.
Product Knowledge
Several reviews highlighted issues with staff's product knowledge, particularly in the pharmacy and photo lab, leading to misinformation and poor service.
Store Cleanliness
The store is generally reported as clean, but some customers noted issues with specific areas, such as the checkout area.
Staff Attitude
There are multiple reports of staff displaying unprofessional behavior, including rudeness and perceived discrimination towards certain customers.
- ANA NNov 6, 20251.0Glad this location is closing. The manager Sean K minimum wage worker did not acknowledging my feelings but allowing your employee to act unprofessional. I have never experienced this type of customer services in my many of years shopping here. I do believe because I was a person of colour he did not care about my feelings and deflected. He did not even acknowledge his employee's behaviour. Do better London Drugs.
- LLLEILANov 3, 20251.0I live near this place and honestly, I haven't stopped going because it's close by, but what I do know is that on several occasions I've had to leave and not buy what I wanted because the checkout line during rush hour is awful. I don't know why they don't open more cashiers; people have things to do, they can't wait 10 minutes to pay. This is terrible.
- MMMNGOct 30, 20251.0re: customer service said they passed the review along This is about the older white lady working as the cosmetics manager, she's worked there for a long time. Had several bad experiences with her. My first complaint is about her spreading misinformation: I was looking for a Cerave Benzoyl Peroxide cleanser and she was inclined to tell me that “cerave is not clean, there are much better products out there…it is harmful” The ingredients she was worried about was “propylparaben” because it said to affect fertility, etc. 1. Cerave is not only a dermatologist recommended brand but it is an international brand sold in every drugstore. It would not be passed by FDA if it was so dangerous 2. She was giving me unsolicited input 3. She made unwanted comments “well you don’t have acne”…that’s because I use the cerave product 😂 which has benzoyl peroxide which she didn’t even know what “BP” is 4. propylparaben, sure, can be dangerous in copius amounts but in this case, it is in a topical AND wash off product. 5. There is no such thing as a “clean” product! "clean" products have a short shelf life and parabens serve as a preservative. she is perpetuating green washing and fear mongering. 6. she went on to recommend "cetaphil," a brand notorious for having fragrance The second complaint is that she is not aware of the store’s return policy. I come to LD because of it’s reliable return policy; if the product doesn’t work or satisfy me, I can bring it for return. When I tried to bring back a cosmetic that did not work for me, she said “I cannot take it back because its been opened and used” despite, every other LD employee at this location and other locations promoting that aspect of the return policy.
- TQTaru QOct 27, 20251.0The guy at the electronic department is really bad at customer service. I went to buy a sd card reader and I’m not familiar with those products so I asked to make sure but he was so rude to me instead of explaining well he showed the bad attitude (like i don’t even know that) and his face shows anger and treated me very bad. I’m so upset with that and I think london drugs should have a proper training for those kind of staffs who has anger issues. So then it will be helpful of the customers.
- CFCristian FerradaOct 21, 20251.0I tried to purchase the “Pokemon Trading Card Game: Mega Evolution Booster Blister - 3 Pack” at London Drugs. According to the website, the Kingsway location showed it was in stock, but when I went to the store, they told me they didn’t have it. The staff member even seemed unfamiliar with the product. It would be helpful if the online stock information were updated more accurately to avoid confusion.
Frequently Asked Questions About London Drugs
Where is the London Drugs store in Vancouver located?
The London Drugs store is located at 3328 Kingsway, Vancouver, BC, V5R 5L1, Canada.
What are the store hours for London Drugs in Vancouver?
London Drugs in Vancouver is open from 9:00 AM to 10:00 PM Monday to Saturday, and from 10:00 AM to 8:00 PM on Sundays. On November 11th, it is open from 10:00 AM to 8:00 PM.
Does London Drugs offer Apple device repairs?
Yes, London Drugs is an Apple Authorized Service Provider. Their Apple-trained technicians use genuine Apple parts for repairs.
What types of services does London Drugs provide in technology?
London Drugs offers software and hardware setup, installation, virus removal, cleaning, data transfers, and authorized or out-of-warranty computer repairs on HP, Lenovo, ACER, Asus, and Microsoft devices.
Can I get passport and ID photos taken at London Drugs?
Yes, all London Drugs stores offer passport and ID photo services backed by biometric passport photo technology with a $50 guarantee.
What are the payment options accepted at London Drugs?
London Drugs accepts debit cards, credit cards, and mobile NFC payments. Cash-only payments are not required.
Is there wheelchair accessible parking available at London Drugs?
Yes, London Drugs provides wheelchair accessible parking for customers.
Are there recycling services available at London Drugs?
Yes, London Drugs offers recycling services including electronics, light bulbs, and batteries.
What nearby amenities can customers visit around London Drugs?
Nearby places include RBC Royal Bank ATM for banking needs, Wang's Shanghai Cuisine for dining, and Canada Post for mailing services, making it convenient to combine errands around the area.
Where can I find food options near London Drugs?
Nearby food options include Wang's Shanghai Cuisine for Chinese food, Papa John's Pizza for fast food, Marui Bakery for baked goods, and Bubble Waffle Cafe - Kingsway for Taiwanese treats.
Are there other specialized services near London Drugs?
Yes, you can find services like Collingwood Dental Centre for dental care, Image Optometry for eye health, and Pacific Creative Group for marketing services close to London Drugs.