Business Details
About
PharmacyLondon Drugs
Visit our store in Surrey British Columbia.
London Drugs is 100% Canadian owned and is focused on local customers' satisfaction. Across Alberta, Saskatchewan, Manitoba, and British Columbia, London Drugs' 79 stores employ staff dedicated to providing a superior customer focused shopping experience.
All stores offer passport and ID photos backed by our biometric passport photo technology and a $50 guarantee.
In-store, at home or remote TECH Services offer software or hardware setup, installation, virus removal, cleaning, and data transfers. We perform authorized and out of warranty computer repairs on HP, Lenovo, ACER, Asus, Microsoft.
We’re an Apple Authorized Service Provider. Our Apple-trained technicians use genuine Apple parts, so you can trust us with all your Apple devices.
Details
- DeliveryAvailable
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
3.4
157 reviews
5 stars
79
4 stars
16
3 stars
5
2 stars
10
1 star
47
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with customer service; some staff are praised for being friendly and helpful, while others are reported as rude and dismissive.
Product Availability
Customers expressed frustration over discrepancies between advertised and actual product availability, leading to dissatisfaction.
Store Atmosphere
The store is generally described as clean and well-organized, contributing positively to the shopping experience.
Pharmacy Issues
Several complaints regarding pharmacy staff's knowledge and responsiveness, particularly in urgent situations.
Checkout Experience
Inconsistent experiences at checkout, with some cashiers providing excellent service while others are noted for being rude or inattentive.
- SSSarj SDec 27, 20251.0Truly a disappointing visit. Dropped in before grabbing a coffee next door to check out some boxing week sales and found something for the kids that was not priced. Asked the department manager Shawna who gave me the wrong price based on the tag. I told him/her that the tag was for another item. I was told to go to a cashier for a price check. Farhad scanned it… no good morning or anything. Went back to put the the item. The tall guy with a broom mop was in the area. Stopped at where I was looking and didn’t acknowledge me. Called the customer service line and some elderly lady was genuinely not interested in taking me feedback and suggested I write a letter. Tracy needs to get her sto in check!
- EBEmily B.Dec 26, 20251.0I visited this store on Boxing day. They had plenty of nice unique deals, and the atmosphere including the pharmacy was just so welcoming and pleasant, a very nice change from before years ago when a certain pharmacy assistant Rav or something like that was working here. She was just so rude with a really cold, unhelpful tone both over the phone and in person, like she was in a foul mood. The people working here currently are simply much nicer and seem to have at least basic customer service skills and polite decorum, unlike before in the past with that certain individual. Happy holidays!
- HEHit the bull’s eyeDec 3, 20255.0The supervisor Shawna went far and beyond to help me when other employees didn’t want to. I really appreciate her help. It is great customer service like that keeps people coming back. She just made me a loyal customer.
- SPSakshi PrasadNov 18, 20255.0Good store. Neatly arranged stuff. Nice customer service and kind people around. Had hint of all variety of items
- NQNash QureshiNov 15, 20251.0My first very BAD & DISAPPOINTING experience I would like to publicly share today. My wife called the Pharmacy today at around 7.00 PM. A guy picked up the phone from Pharmacy. My wife asked the guy, do you have TETANUS VACCINE? The guy answered, what is that Vaccine? My wife explained that (2) Hours ago, a wild cat scratched her leg and the leg is a little bleeding. She need to get this Vaccine injected within (24) hours. The guy replied, do you have a Doctors prescription? My wife replied, there are no Doctors available at this hour and it is heavily raining outside and she believe, pharmacies need not any Doctors Prescription to inject this Vaccine. . He simply replied, he can not help. Then my wife called Shoppers Drug Mart. They had Tetanus Vaccine and they said they will inject also. They were very courteous and very helpful. My question to the Owner of this Pharmacy is that how come he employ such staff at his Pharmacy who is so irresponsible and inexperienced that he even does not know what is Tetanus Vaccine? Also, what if there was a real and serious emergency case and some one needed urgent help? How come a Pharmacy like London Drugs allow such a guy to pick up a phone to answer? If he does not know any thing, he should have called some other pharmacy staff for help? I hope, the Owner of the Pharmacy take serious note of this incident. I will ensure that I never enter this London Drugs Pharmacy ever!
Frequently Asked Questions About London Drugs
What are the regular store hours for London Drugs in Surrey, BC?
London Drugs in Surrey, BC is open Monday through Saturday from 9:00 AM to 10:00 PM and on Sunday from 10:00 AM to 8:00 PM.
Does London Drugs Surrey offer in-store pickup and curbside pickup services?
Yes, London Drugs Surrey provides both in-store pickup and curbside pickup services for customer convenience.
Can I get passport photos taken at London Drugs Surrey?
Yes, London Drugs Surrey offers passport and ID photos with biometric technology and a $50 guarantee for photo compliance.
What tech services are available at London Drugs Surrey?
London Drugs Surrey offers tech services including software and hardware setup, installation, virus removal, cleaning, data transfers, and authorized computer repairs for brands like HP, Lenovo, Acer, Asus, Microsoft, as well as Apple Authorized Service Provider repairs.
Are there recycling services available at London Drugs Surrey?
Yes, London Drugs Surrey provides recycling services for electronics, light bulbs, and batteries.
What payment methods does London Drugs Surrey accept?
London Drugs Surrey accepts debit cards, credit cards, and mobile NFC payments. Cash payments are not required.
Is London Drugs Surrey wheelchair accessible and do they offer free Wi-Fi?
Yes, London Drugs Surrey has wheelchair accessible parking and offers free Wi-Fi to customers.
What nearby fitness centers can I visit around London Drugs Surrey?
Nearby fitness centers include Fitness World and Fitness World South Surrey Signature, which are great options if you want to work out before or after visiting London Drugs.
Are there any coffee shops near London Drugs Surrey where I can grab a drink?
Yes, several Starbucks locations are close by, including Starbucks Canada and Starbuck Morgan Crossing South Surrey, perfect for a coffee break before or after shopping at London Drugs.
What medical and wellness services are located near London Drugs Surrey?
Nearby health-related services include Morgan Crossing Dental, South Surrey Medical Clinic, WELL Health Medical Centres, Dermapure South Surrey medical spa, and Sereno Wellness and Spa for chiropractic and naturopathic care.