Business Details
About
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Visit our store in New Westminster British Columbia.
London Drugs is 100% Canadian owned and is focused on local customers' satisfaction. Across Alberta, Saskatchewan, Manitoba, and British Columbia, London Drugs' 79 stores employ staff dedicated to providing a superior customer focused shopping experience.
All stores offer passport and ID photos backed by our biometric passport photo technology and a $50 guarantee.
In-store, at home or remote TECH Services offer software or hardware setup, installation, virus removal, cleaning, and data transfers. We perform authorized and out of warranty computer repairs on HP, Lenovo, ACER, Asus, Microsoft.
We’re an Apple Authorized Service Provider. Our Apple-trained technicians use genuine Apple parts, so you can trust us with all your Apple devices.
Details
- DeliveryAvailable
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
3.8
430 reviews
5 stars
204
4 stars
100
3 stars
31
2 stars
17
1 star
78
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with staff; some praised for helpfulness while others reported rudeness and dismissive attitudes.
Pharmacy Issues
Consistently long wait times and poor service reported at the pharmacy, with complaints about staff behavior and prescription handling.
Repair Services
Negative feedback regarding repair services, particularly for electronics, with customers experiencing additional issues post-repair.
Store Environment
Generally clean and well-organized store, with convenient location and parking, but some customers noted issues with product availability.
Positive Staff Interactions
Several customers highlighted exceptional service from specific staff members, indicating that there are dedicated employees who provide great customer experiences.
- DDDave2 days ago1.0Paid to have my photo taken for a passport only for it to be declined. I thought these people knew how to do this?! What a joke.
- MSMd Abu Bakkor SiddiqueNov 14, 20251.0I’m extremely disappointed with the customer service at this London Drugs location—specifically from one particular staff member in the tech department. Nearly every time I call regarding an inquiry, booking, or placing an order, my experience becomes frustrating the moment he answers the phone. His attitude is consistently dismissive, unhelpful, and unprofessional. He doesn’t listen properly, misunderstands simple questions, and even asks irrelevant things like why I’m not placing my order through the Broadway or Granville locations. As a loyal customer who spends over $3000 a year on gear upgrades, I expect basic respect and competent service. I live close to this store, which is why I prefer ordering here—but dealing with this staff member makes every interaction unnecessarily stressful. London Drugs needs to address this issue, because no customer should feel annoyed or disrespected every time they call for assistance.
- MTMichael ThompsonOct 30, 20254.0Conveniently located just off the center of town. Has a post office, icbc center, and translink recharge station.
- MMMikeOct 20, 20251.0Poured coffee on my MacBook and got about 10 sticky keys removed and replaced here. A couple months later one of my keys popped out so I came in again thinking they would repair it again for no cost. But Nope you have to pay for everything again… I understand things can go wrong in a repair but within a couple months and not being able to offer a free fix for their “repair?” I would not do any repairs here just bring it to a Best Buy or apple
- PDParmbir DhillonOct 11, 20251.0I rarely leave reviews, but I felt this one was necessary. I visited London Drugs recently and had a very unpleasant experience with a staff member named Kim, who I believe was a manager. From the moment I approached her, she seemed dismissive and uninterested in helping. She completely ignored my questions and made me feel like I was a bother just for asking for assistance. What stood out even more was how she treated the other employees she was openly rude and condescending toward them in front of customers. It was uncomfortable to watch and honestly reflected poorly on the store’s management culture. I’ve always liked shopping at London Drugs because of its friendly staff and good service, but this experience really changed my impression. I hope the company takes this feedback seriously and ensures that their managers treat both customers and staff with respect.
Frequently Asked Questions About London Drugs
Where is London Drugs located in New Westminster?
London Drugs is located at 555 6th St, New Westminster, BC, V3L 5H1, Canada.
What are the regular business hours of London Drugs in New Westminster?
London Drugs is open Monday to Saturday from 9:00 AM to 10:00 PM, and Sunday from 10:00 AM to 8:00 PM.
Does London Drugs offer passport and ID photo services?
Yes, London Drugs provides passport and ID photo services supported by biometric passport photo technology with a $50 guarantee.
Is London Drugs in New Westminster wheelchair accessible?
Yes, the store provides wheelchair accessible elevators and parking for customers.
What types of payment does London Drugs accept?
London Drugs accepts debit cards, credit cards, and mobile NFC payments. They do not require cash only.
Does London Drugs provide same-day delivery and in-store pickup options?
London Drugs offers same-day delivery as well as in-store pickup services to customers.
What kind of tech services does London Drugs offer?
They offer software/hardware setup, installation, virus removal, cleaning, data transfers, and authorized/out-of-warranty computer repairs on brands like HP, Lenovo, ACER, Asus, and Microsoft. They are also an Apple Authorized Service Provider.
Which nearby places can I visit for health and wellness services after shopping at London Drugs?
You can visit nearby health and wellness providers like Integrated Craniosacral and Jaw Physiotherapy Services, Restore Physiotherapy, and Prime Denture Clinic for physiotherapy and dental services.
Where can I grab a coffee or a quick meal near London Drugs?
There are several nearby options like Starbucks for coffee, Yianni's Greek Taverna for Mediterranean cuisine, Burger King for fast food, and Chopped Leaf for healthy salads and meals.
How can nearby financial services help London Drugs customers?
Nearby financial services such as TD Bank Private Banking, TD Canada Trust, and multiple TD financial advisors can assist customers with banking, investments, and financial planning during their visit to the area.